Summary
Overview
Work History
Education
Skills
References
Timeline
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Toni Griffiths

Summary

I am a highly motivated and self-aware Office Management and Administration Professional experienced in optimizing productivity, efficiency and service quality across various environments. I regard myself as being a highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. I work effectively with cross-functional teams in ensuring operational and service excellence. I possess a strong work ethic, flexibility and am well versed in multi-tasking in a dynamic environment with competing demands, as well as a strong background in developing new structure and procedures – from initial discussion to implementation. My aim is to further my skill set in all aspects of administration with a challenging and exciting new role.

Overview

19
19
years of professional experience

Work History

Office Manager

Coastline Joinery
04.2023 - Current
  • Implementation of Safety Protocols and SWMS Distribution
  • Administrative tasks including filing and documentation management
  • Maintain CRM system to ensure efficient communication, lead generation and client follow-up
  • Facilitate onboarding for new team members ensuring seamless integration
  • Weekly Payroll
  • Vehicle Management
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Updated reports, managed accounts, and generated reports for company database.
  • Implemented new software tools for streamlined project management, increasing efficiency in task completion across teams.
  • Managed compliance to keep organization operating within legal and regulatory guidelines.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Processes onboarding of new employees to promote a seamless integration into the team dynamic.
  • Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
  • Maintained computer and physical filing systems.

Global Purchasing Manager – AU, EU, UK

Luv Bridal and Formal / Madi Lane Bridal
08.2021 - 03.2023
  • Data Analysis and Reporting
  • Manage Purchasing / Logistics shipments to AU, EU and UK Branches
  • Generate weekly purchase orders for Local and International regions
  • Process detailed shipping information for all purchase orders
  • Process and analyse weekly shipping reports to maintain on-time shipments
  • Coordinate and consolidate upcoming shipments to ensure cost saving for stakeholders
  • Process and manage all incoming invoices for shipments
  • Manage warehouse staff and functions
  • Maintaining SKU databases.
  • Created purchasing policies and procedures that complied with company standards and regulatory requirements.
  • Generated reports on purchasing activities to support management decisions.
  • Developed risk management strategies to mitigate potential disruptions in the supply chain.
  • Coordinated paperwork, updated spreadsheets, and maintained permanent records.
  • Contacted location managers and department supervisors to assess requirements.
  • Generated reports, documents and analysis in Microsoft GP for senior management review and approval.
  • Monitored inventory levels and avoided shortages with timely replenishment of stock.
  • Managed supplier relationships to ensure timely delivery of products and services.
  • Collaborated with internal stakeholders to create timely and accurate purchase orders.
  • Established and maintained accurate records of purchases, pricing and payment terms.
  • Performed monthly reconciliation of open purchasing orders.
  • Wrote standard operating procedures for department.
  • Solved diverse supply chain problems involving numerous sources, logistics, and scheduling factors.
  • Hired and trained warehouse staff to improve effectiveness of warehouse operations.
  • Adjusted procedures to maximize department effectiveness.
  • Cultivated strong relationships with vendors to maintain and improve levels of customer service.

Purchasing / Shipping Coordinator

Boardriders / Billabong Group
05.2013 - 04.2021
  • Perform Data Analysis and Reporting
  • Coordinate delivery of shipments to International Licensees
  • Ensure all shipping documentation is received from manufacturers and processed accordingly for customs clearance as per destination requirements
  • Communicate with suppliers to ensure all product is despatched on time, following up on any delays and sourcing alternatives when needed
  • Process detailed shipping information for all purchase orders
  • Process and manage all incoming invoices for international shipments as per stakeholder requirements.
  • Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.
  • Reduced delivery times for increased customer satisfaction by coordinating with carriers and optimizing shipment routes.
  • Improved vendor relationships through consistent communication, negotiation of rates, and prompt resolution of disputes.
  • Developed and maintained relationships with shipping vendors to achieve reliable delivery of orders and boost rapport.
  • Managed complex shipping schedules, prioritizing tasks based on urgency and importance to meet strict deadlines.
  • Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.
  • Compared shipping orders and invoices against contents received to verify accuracy.
  • Inspected incoming and outgoing shipments to identify discrepancies with records.
  • Processed returns and updated accounts.
  • Monitored and tracked shipments to determine timely delivery and minimize delays.
  • Processed required paperwork to expedite handling of shipped and received goods.
  • Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
  • Developed useful shipping systems to establish cost-effective delivery of products.
  • Resolved shipment issues promptly by collaborating with internal teams and external partners to find effective solutions.
  • Maintained accurate documentation for all shipments, ensuring compliance with regulations and minimizing potential liabilities.
  • Coordinated international shipments, navigating customs requirements and import/export laws for efficient delivery of goods.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Provided exceptional customer service by addressing inquiries regarding shipment status or concerns in a timely manner.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Established strong working relationships across departments, fostering a cohesive and collaborative work environment.

Accounts Receivable Clerk / Operations Administration Coordinator

GSM Operations / Billabong
05.2012 - 05.2013
  • Administrative support to Operations Manager
  • Receive, process and allocate EFT payments
  • Preparation of Letters of Credit
  • Reconcile licensee accounts and monitor overdue customer balances
  • Process End Of Month reporting
  • Coordination of global information flow on designs/production on global categories
  • Coordinate Global orders for International stakeholder orders with vendors for global categories.
  • Reconciled accounts receivable ledger to verify payments and resolve variances.
  • Generated invoices upon receipt of billing information and tracked collection progress.
  • Contributed to month-end closing procedures by preparing detailed accounts receivable aging reports for management review.
  • Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
  • Collaborated with sales team to resolve billing discrepancies, resulting in improved customer relationships and increased client satisfaction.
  • Implemented automated reminder emails to clients regarding upcoming due dates for payments, resulting in timelier remittance processing.
  • Supported management by processing invoices and documents with consistent on-time delivery.
  • Trained new hires in company policies, standard operating procedures, and software systems related to accounts receivable functions, ensuring seamless integration into the team''s operations.

Merchandise Planner

GSM Operations / Billabong
09.2011 - 05.2012
  • Product, Sales & Markdown Analysis & Discount Reviews
  • Database Maintenance
  • Develop & maintain company merchandise plan to achieve targeted GMROI
  • Responsible for Category Planning, forecasting, strategic review & Merchandise OTB
  • Responsible for aged stock reduction and maximize stock turn performance.
  • Monitored key performance indicators, adjusting plans accordingly to maximize sales potential.
  • Predicted, analyzed and maintained Open to Buy (OTB) and supported [Type] team on audits and distribution plans.
  • Increased sales by strategically planning and managing merchandise assortments.
  • Identified risks and established opportunities to drive growth and increase profit through effective inventory management.
  • Generated sales reports and used data to adjust acquisition, assortment and allocation of [Product or Service].
  • Provided clerks with information to print on price tags such as price, mark-ups or mark-downs or style number.
  • Implemented effective markdown strategies to clear excess inventory while preserving profit margins.
  • Developed strong vendor relationships, resulting in better pricing negotiations and delivery terms.
  • Participated in open-to-buy meetings, presenting data-driven recommendations for assortment planning decisions.
  • Demonstrated adaptability by swiftly adjusting merchandise plans in response to unforeseen changes in market conditions or consumer preferences.
  • Reviewed each store location's buying trends to ascertain correct assortment of apparel for maximum sales and profits.
  • Managed and maintained purchase orders and invoices.
  • Collaborated with buyers to ensure accurate forecasting of seasonal trends and product demand.
  • Analyzed sales and inventory data to determine purchasing needs and reorder points.

Merchandise Planner / Merchandise Administration Co-ordinator / E-Commerce Manager

Sunburn Swimwear
03.2005 - 08.2011
  • Product & Sales Analysis & Forecasting
  • Manage Staff conferences & meetings
  • Perform Markdown Analysis & Discount Review
  • Product research & development
  • Implement staff product & systems training
  • Implement and maintain staff rosters for 16 stores
  • Build and Maintain product and customer database
  • Maintain E-commerce Store
  • Accompany General manager on international assignment for sourcing and product research and procurement.
  • Managed and maintained purchase orders and invoices.
  • Developed strong vendor relationships, resulting in better pricing negotiations and delivery terms.
  • Monitored and analyzed sales records, trends, or economic conditions to anticipate consumer buying patterns.
  • Collaborated with sales team to identify and fulfill customer needs.
  • Prepared and analyzed reports to track inventory and purchasing trends.
  • Devised and implemented policies and procedures for purchasing and inventory control.
  • Analyzed sales and inventory data to determine purchasing needs and reorder points.
  • Participated in open-to-buy meetings, presenting data-driven recommendations for assortment planning decisions.

Education

Certificate - Introduction to Merchandise Planning

Certificate IV - Retail Management - First Impressions Resources

Skills

  • Procurement and Stock/Inventory Control
  • Planning
  • Accounts Payable / Receivable
  • Advanced Microsoft Office Skills
  • Extensive Microsoft Dynamics GP, Xero, Hubdoc and Trello Knowledge
  • Policy Development
  • Customer Relations
  • Operations Management
  • Business Administration
  • Managing Operations and Efficiency
  • Payroll Processing

References

  • Kirsten Letteri, Owner, Coastline Joinery, 0418 808 889, kirsten@coastlinejoinery.com.au
  • Alison Winslade, Operations Manager, Luv Bridal and Formal, 0481 361 357, operations@luvbridal.com
  • Charlotte Longhurst, 0422 546 227, charlotteskilton@gmail.com
  • Karin du Toit, Gold Coast City Council, 0450 175 040, KDUTOIT@goldcoast.qld.gov.au

Timeline

Office Manager

Coastline Joinery
04.2023 - Current

Global Purchasing Manager – AU, EU, UK

Luv Bridal and Formal / Madi Lane Bridal
08.2021 - 03.2023

Purchasing / Shipping Coordinator

Boardriders / Billabong Group
05.2013 - 04.2021

Accounts Receivable Clerk / Operations Administration Coordinator

GSM Operations / Billabong
05.2012 - 05.2013

Merchandise Planner

GSM Operations / Billabong
09.2011 - 05.2012

Merchandise Planner / Merchandise Administration Co-ordinator / E-Commerce Manager

Sunburn Swimwear
03.2005 - 08.2011

Certificate - Introduction to Merchandise Planning

Certificate IV - Retail Management - First Impressions Resources

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