Toni Griffiths
Summary
I am a highly motivated and self-aware Office Management and Administration Professional experienced in optimizing productivity, efficiency and service quality across various environments. I regard myself as being a highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. I work effectively with cross-functional teams in ensuring operational and service excellence. I possess a strong work ethic, flexibility and am well versed in multi-tasking in a dynamic environment with competing demands, as well as a strong background in developing new structure and procedures – from initial discussion to implementation. My aim is to further my skill set in all aspects of administration with a challenging and exciting new role.
Overview
19
19
years of professional experience
Work History
Office Manager
Coastline Joinery
04.2023 - Current
- Implementation of Safety Protocols and SWMS Distribution
- Administrative tasks including filing and documentation management
- Maintain CRM system to ensure efficient communication, lead generation and client follow-up
- Facilitate onboarding for new team members ensuring seamless integration
- Weekly Payroll
- Vehicle Management
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Updated reports, managed accounts, and generated reports for company database.
- Implemented new software tools for streamlined project management, increasing efficiency in task completion across teams.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Processes onboarding of new employees to promote a seamless integration into the team dynamic.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Maintained computer and physical filing systems.
Global Purchasing Manager – AU, EU, UK
Luv Bridal and Formal / Madi Lane Bridal
08.2021 - 03.2023
- Data Analysis and Reporting
- Manage Purchasing / Logistics shipments to AU, EU and UK Branches
- Generate weekly purchase orders for Local and International regions
- Process detailed shipping information for all purchase orders
- Process and analyse weekly shipping reports to maintain on-time shipments
- Coordinate and consolidate upcoming shipments to ensure cost saving for stakeholders
- Process and manage all incoming invoices for shipments
- Manage warehouse staff and functions
- Maintaining SKU databases.
- Created purchasing policies and procedures that complied with company standards and regulatory requirements.
- Generated reports on purchasing activities to support management decisions.
- Developed risk management strategies to mitigate potential disruptions in the supply chain.
- Coordinated paperwork, updated spreadsheets, and maintained permanent records.
- Contacted location managers and department supervisors to assess requirements.
- Generated reports, documents and analysis in Microsoft GP for senior management review and approval.
- Monitored inventory levels and avoided shortages with timely replenishment of stock.
- Managed supplier relationships to ensure timely delivery of products and services.
- Collaborated with internal stakeholders to create timely and accurate purchase orders.
- Established and maintained accurate records of purchases, pricing and payment terms.
- Performed monthly reconciliation of open purchasing orders.
- Wrote standard operating procedures for department.
- Solved diverse supply chain problems involving numerous sources, logistics, and scheduling factors.
- Hired and trained warehouse staff to improve effectiveness of warehouse operations.
- Adjusted procedures to maximize department effectiveness.
- Cultivated strong relationships with vendors to maintain and improve levels of customer service.
Purchasing / Shipping Coordinator
Boardriders / Billabong Group
05.2013 - 04.2021
- Perform Data Analysis and Reporting
- Coordinate delivery of shipments to International Licensees
- Ensure all shipping documentation is received from manufacturers and processed accordingly for customs clearance as per destination requirements
- Communicate with suppliers to ensure all product is despatched on time, following up on any delays and sourcing alternatives when needed
- Process detailed shipping information for all purchase orders
- Process and manage all incoming invoices for international shipments as per stakeholder requirements.
- Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.
- Reduced delivery times for increased customer satisfaction by coordinating with carriers and optimizing shipment routes.
- Improved vendor relationships through consistent communication, negotiation of rates, and prompt resolution of disputes.
- Developed and maintained relationships with shipping vendors to achieve reliable delivery of orders and boost rapport.
- Managed complex shipping schedules, prioritizing tasks based on urgency and importance to meet strict deadlines.
- Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Processed returns and updated accounts.
- Monitored and tracked shipments to determine timely delivery and minimize delays.
- Processed required paperwork to expedite handling of shipped and received goods.
- Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
- Developed useful shipping systems to establish cost-effective delivery of products.
- Resolved shipment issues promptly by collaborating with internal teams and external partners to find effective solutions.
- Maintained accurate documentation for all shipments, ensuring compliance with regulations and minimizing potential liabilities.
- Coordinated international shipments, navigating customs requirements and import/export laws for efficient delivery of goods.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Provided exceptional customer service by addressing inquiries regarding shipment status or concerns in a timely manner.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Established strong working relationships across departments, fostering a cohesive and collaborative work environment.
Accounts Receivable Clerk / Operations Administration Coordinator
GSM Operations / Billabong
05.2012 - 05.2013
- Administrative support to Operations Manager
- Receive, process and allocate EFT payments
- Preparation of Letters of Credit
- Reconcile licensee accounts and monitor overdue customer balances
- Process End Of Month reporting
- Coordination of global information flow on designs/production on global categories
- Coordinate Global orders for International stakeholder orders with vendors for global categories.
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Contributed to month-end closing procedures by preparing detailed accounts receivable aging reports for management review.
- Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
- Collaborated with sales team to resolve billing discrepancies, resulting in improved customer relationships and increased client satisfaction.
- Implemented automated reminder emails to clients regarding upcoming due dates for payments, resulting in timelier remittance processing.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Trained new hires in company policies, standard operating procedures, and software systems related to accounts receivable functions, ensuring seamless integration into the team''s operations.
Merchandise Planner
GSM Operations / Billabong
09.2011 - 05.2012
- Product, Sales & Markdown Analysis & Discount Reviews
- Database Maintenance
- Develop & maintain company merchandise plan to achieve targeted GMROI
- Responsible for Category Planning, forecasting, strategic review & Merchandise OTB
- Responsible for aged stock reduction and maximize stock turn performance.
- Monitored key performance indicators, adjusting plans accordingly to maximize sales potential.
- Predicted, analyzed and maintained Open to Buy (OTB) and supported [Type] team on audits and distribution plans.
- Increased sales by strategically planning and managing merchandise assortments.
- Identified risks and established opportunities to drive growth and increase profit through effective inventory management.
- Generated sales reports and used data to adjust acquisition, assortment and allocation of [Product or Service].
- Provided clerks with information to print on price tags such as price, mark-ups or mark-downs or style number.
- Implemented effective markdown strategies to clear excess inventory while preserving profit margins.
- Developed strong vendor relationships, resulting in better pricing negotiations and delivery terms.
- Participated in open-to-buy meetings, presenting data-driven recommendations for assortment planning decisions.
- Demonstrated adaptability by swiftly adjusting merchandise plans in response to unforeseen changes in market conditions or consumer preferences.
- Reviewed each store location's buying trends to ascertain correct assortment of apparel for maximum sales and profits.
- Managed and maintained purchase orders and invoices.
- Collaborated with buyers to ensure accurate forecasting of seasonal trends and product demand.
- Analyzed sales and inventory data to determine purchasing needs and reorder points.
Merchandise Planner / Merchandise Administration Co-ordinator / E-Commerce Manager
Sunburn Swimwear
03.2005 - 08.2011
- Product & Sales Analysis & Forecasting
- Manage Staff conferences & meetings
- Perform Markdown Analysis & Discount Review
- Product research & development
- Implement staff product & systems training
- Implement and maintain staff rosters for 16 stores
- Build and Maintain product and customer database
- Maintain E-commerce Store
- Accompany General manager on international assignment for sourcing and product research and procurement.
- Managed and maintained purchase orders and invoices.
- Developed strong vendor relationships, resulting in better pricing negotiations and delivery terms.
- Monitored and analyzed sales records, trends, or economic conditions to anticipate consumer buying patterns.
- Collaborated with sales team to identify and fulfill customer needs.
- Prepared and analyzed reports to track inventory and purchasing trends.
- Devised and implemented policies and procedures for purchasing and inventory control.
- Analyzed sales and inventory data to determine purchasing needs and reorder points.
- Participated in open-to-buy meetings, presenting data-driven recommendations for assortment planning decisions.
Education
Certificate - Introduction to Merchandise Planning
Certificate IV - Retail Management - First Impressions Resources
Skills
- Procurement and Stock/Inventory Control
- Planning
- Accounts Payable / Receivable
- Advanced Microsoft Office Skills
- Extensive Microsoft Dynamics GP, Xero, Hubdoc and Trello Knowledge
- Policy Development
- Customer Relations
- Operations Management
- Business Administration
- Managing Operations and Efficiency
- Payroll Processing
References
- Kirsten Letteri, Owner, Coastline Joinery, 0418 808 889, kirsten@coastlinejoinery.com.au
- Alison Winslade, Operations Manager, Luv Bridal and Formal, 0481 361 357, operations@luvbridal.com
- Charlotte Longhurst, 0422 546 227, charlotteskilton@gmail.com
- Karin du Toit, Gold Coast City Council, 0450 175 040, KDUTOIT@goldcoast.qld.gov.au
Timeline
Office Manager
Coastline Joinery
04.2023 - Current
Global Purchasing Manager – AU, EU, UK
Luv Bridal and Formal / Madi Lane Bridal
08.2021 - 03.2023
Purchasing / Shipping Coordinator
Boardriders / Billabong Group
05.2013 - 04.2021
Accounts Receivable Clerk / Operations Administration Coordinator
GSM Operations / Billabong
05.2012 - 05.2013
Merchandise Planner
GSM Operations / Billabong
09.2011 - 05.2012
Merchandise Planner / Merchandise Administration Co-ordinator / E-Commerce Manager
Sunburn Swimwear
03.2005 - 08.2011