TONILEE POLE
Wendouree,Victoria
Summary
Focused customer service professional dedicated to meeting and exceeding customer expectations by delivering industry-leading support. Skilled in handling inbound and outbound calls, online requests and emails with good problem-solving, multitasking, and research abilities. Background in Photography roles with high-volume customer demands. Practiced customer service professional with Photography expertise and deep passion for helping customers. Successful at processing high-volume calls in fast-paced environments while maintaining detailed records and satisfying customers with successful resolutions. Experienced in maintaining privacy of confidential and sensitive information.Ph
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Care Attendant
Sovereign Hill
Ballarat, Vic
02.2002 - 07.2002
- Provided accurate information about products and services.
- Greeted customers and provided customer service support.
- Maintained knowledge of current promotions, policies regarding payment and exchanges.
- Monitored stock levels in order to ensure availability of products for customers.
- Handled difficult situations with tact and diplomacy.
- Initiated sales by suggesting items that best met the customer's needs.
- Ensured store cleanliness standards were maintained at all times.
- Performed cashier duties such as processing payments, refunds, returns.
- Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
- Delivered customer support to high call load each shift.
General Office Clerk
Charles IFE PTY LTD
Windermere, Victoria
02.2000 - 09.2001
- Answered phone calls and directed them to the appropriate personnel.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; evaluating new office products.
- Assisted with filing and organizing documents, records and other materials.
- Greeted visitors upon arrival in the office lobby area and provided assistance as needed.
- Responsible for maintaining confidentiality of sensitive company information.
- Organized files, developed spreadsheets and presentations using Microsoft Office Suite.
- Provided general administrative support including data entry, typing, photocopying, scanning and faxing documents.
- Answered telephones, directed calls, and took messages.
- Collaborated with maintenance team for repairs or replacements of faulty parts on the weighbridge equipment.
- Ensured accurate weight readings of incoming and outgoing vehicles.
- Processed payments from customers based on their weighed loads or provided services rendered.
Education
CERT 3 in Photography And Arts - Photography
Oxygen College
Ballarat, VIC12-2022
VCE -
SMB TAFE CAMPUS
Ballarat, VIC01-2002
Vce Year 11 - 7- 12
Sebastopol Secondary College
Sebastopol, VIC10-1999
PROFESSIONAL PHOTOGRAPHY - Photography
Teaching ONLINE
Melbourne, VICSkills
- Detail Oriented
- Customer Segmentation
- Active Learning
- Stress Tolerance
- Data Entry
- Customer Service
- Customer Relations
- Contract negotiation expertise
- Product Education
- Order Processing
- Customer Relationship Management
Certification
- CURRENT FULL LICENCE
Timeline
Customer Care Attendant
Sovereign Hill
02.2002 - 07.2002
General Office Clerk
Charles IFE PTY LTD
02.2000 - 09.2001
CERT 3 in Photography And Arts - Photography
Oxygen College
VCE -
SMB TAFE CAMPUS
Vce Year 11 - 7- 12
Sebastopol Secondary College
PROFESSIONAL PHOTOGRAPHY - Photography
Teaching ONLINE
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