Summary
Overview
Work History
Education
Skills
Reference
Timeline
Generic

Tonisha Jackson

Melbourne

Summary

Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

experienced solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Team player comfortable in competitive, fast-paced environments. Effective in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities. Customer Service

Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Talented Dental Assistant with months of experience working with dental staff to treat patients. Skilled at taking dental x-rays, preparing dental impressions and assisting dental hygienists and dentists. Expert at creating and maintaining clean and sterile environments. Skilled Dental Assistant with experience and training necessary to assist with various dental procedures. Hands-on training in dental radiography, chairside assisting and front office administrative duties. Quick learner and successful in building relationships with coworkers and patients. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level dental assistanting position. Ready to help team achieve company goals. Experienced professional with background in dental practice management. Offers expertise in sterilization procedures, infection control and oral health care. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Talented Dental Assistant with 18 months of experience working with dental staff to treat patients. Skilled at taking dental x-rays, preparing dental impressions and assisting dental hygienists and dentists. Expert at creating and maintaining clean and sterile environments. Experienced at providing direct patient care and office management in busy dental practices. Trained in sterilization procedures and patient relations. Highly skilled in dental radiography and patient charting.

Overview

5
5
years of professional experience

Work History

Dental Assistant

Northland Dental Group
02.2023 - Current
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
  • Performed general chair-side duties for general dentistry, endo procedures and oral surgery.
  • Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
  • Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
  • Sterilized rooms and prepped equipment and instruments for over 30 procedures daily.
  • Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
  • Assisted dentists, hygienists and other personnel by handing appropriate tools and supplies needed for procedures.
  • Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
  • Prepared patient X-rays and images for review by dentist.
  • Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges and other dental prosthetics.
  • Assisted dentists by passing instruments, suctioning intraoral fluids, adding water and mixing materials for fillings composite, casts and impressions.
  • Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information and maintaining records.
  • Helped dentists restore teeth by applying permanent and temporary fillings and crowns.
  • Used dental4Windows to document and maintain patient information and health background.
  • Administered desensitizing agents by applying numbing gel to prepare patients for anesthetic injections.
  • Enhanced patient comfort by providing gentle and thorough dental cleanings.
  • Streamlined appointment scheduling for increased efficiency and reduced wait times.
  • Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
  • Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
  • Prepared instruments and equipment for use in dental procedures, ensuring their availability when needed.
  • Increased patient retention by building rapport through excellent communication skills and a friendly demeanor.
  • Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
  • Reduced appointment cancellations by implementing reminder calls and text messaging services, resulting in improved scheduling efficiency.
  • Supported dentists during oral surgeries by preparing surgical rooms with necessary tools and sterilized instruments.
  • Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
  • Sterilized rooms and prepped equipment and instruments over 12 procedures daily.
  • Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Prepared and arranged instruments, medications, and required materials for dental procedures.
  • Monitored patient comfort and safety during dental procedures.
  • Prepared and sterilized instruments and materials for use by dentists.
  • Scheduled and confirmed patient appointments.
  • Assisted in chair-side dental procedures by filling cavities and taking impressions.

Customer Service Team Leader

Kentucky Fried Chicken
05.2019 - 04.2022
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
  • Handled day-to-day customer contact via phones, faxes and emails.
  • Provided primary customer support to internal and external customers.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Communicated with vendors regarding backorder availability, future inventory and special orders.
  • Responded proactively and positively to rapid change.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Maintained up-to-date knowledge of product and service changes.
  • Trained new personnel regarding company operations, policies and services.
  • Answered average of 5 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
  • Communicated professionally with colleagues, freelancers and clients.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Managed timely and effective replacement of damaged or missing products.
  • Trained staff on operating procedures and company services.
  • Cross-trained and provided back up for customer service managers.
  • Applied highly effective selling skills while properly engaging and presenting solutions to customers.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.

Sports Coach

South Morang Basketball Club
02.2019 - 12.2021
  • Assisted with special events or programs.
  • Maintained clean, neat and operational facilities to serve program needs.
  • Used strong interpersonal communication skills to convey information to others.
  • Supported engaging, fun and smooth-running events by helping with organization and planning.
  • Enforced discipline both on and off-field to lead team with highest personal standards.
  • Motivated athletes to become stronger, more agile and more effective through training habits and proper nutrition.
  • Participated in fundraising events, helping team bring in funds to pay for travel and other expenses.
  • Maintained equipment, facilities and inventory to avoid accidents, mishaps and damage.
  • Increased player strength, agility and game skills through successful practices.
  • Evaluated individual knowledge, skills and strengths and assigned team positions to maximize talent areas.
  • Encouraged everyone to cultivate strong work ethic by demonstrating diligence, patience and respect for others.
  • Exhibited excellent teamwork and strong work ethic by promoting camaraderie.
  • Applied discipline and sense of responsibility toward all team and personal activities.
  • Managed time effectively while traveling for games, attending practice and going to classes.

Shift Supervisor

Kentucky Fried Chicken
06.2023 - 03.2024

Education

Certificate III - Dental Assisting

RMIT University
Bundoora, VIC
05.2024

High School Diploma -

Hazel Glen College
Doreen, VIC
12.2022

Skills

  • Upselling Products and Services
  • Customer Retention Strategies
  • Responding to Difficult Customers
  • Maintaining Clean Work Areas
  • Credit Card Applications
  • Order and Refund Processing
  • Courteous with Strong Service Mindset
  • Upbeat and Positive Personality
  • Customer Care
  • Understanding Customer Needs
  • Issue and Complaint Resolution
  • Calm and Professional Under Pressure
  • Building Customer Trust and Loyalty
  • Restorative Procedures
  • Taking X-Rays
  • Patient Data Gathering
  • Team Collaboration
  • Office Management
  • Medical Records Management
  • Dental Staff Assistance
  • Dental Impressions
  • X-Ray Processing
  • Disinfecting Rooms and Equipment
  • Sterilization Techniques
  • Treatment Room Preparation
  • Instrument Selection
  • Surgical Extractions
  • Chair Side Assistance
  • Denture Adjustment
  • Critical Thinking
  • Periodontics and Endodontics
  • Taking Medical and Dental Histories
  • Scaling and Root Planing
  • Medical Charting
  • Disinfection and Sterilization
  • Equipment and Instrument Sterilizatoin
  • Patient Feedback Surveys
  • Implant Restoration
  • Tooth Extraction
  • Patient Care Standards
  • Manage Schedules
  • Laser Debridement
  • Impression Taking
  • Protective Coatings
  • Autoclave Operation
  • Appliance Fitting and Adjustment
  • Digital Radiographs
  • Crown and Bridge Construction
  • Temporary Restorations

Reference

KFC Shift Supervisor

Aleesha Kahuska

Mobile number: 0435 735 435


KFC assistant manager

Jaymee Bradley

0487 398 396


Timeline

Shift Supervisor

Kentucky Fried Chicken
06.2023 - 03.2024

Dental Assistant

Northland Dental Group
02.2023 - Current

Customer Service Team Leader

Kentucky Fried Chicken
05.2019 - 04.2022

Sports Coach

South Morang Basketball Club
02.2019 - 12.2021

Certificate III - Dental Assisting

RMIT University

High School Diploma -

Hazel Glen College
Tonisha Jackson