Tonja Skepper

• Developing strategies and initiatives which optimise business opportunities. I Increased previous financial YTD revenue by 80%

• Leading and supporting teams to drive spa performance. I achieved most improved spa Nationally at our last annual conference.

• Management of service delivery, ensuring all elements of the spa experience uphold company standards. I increased our star rating to 5 internally and 4.7 on Google.

Maximizing spa financial performance and achieving budgeted revenue, KPI, and profit targets.

• Contributing to the development of annual budgets, forecasts, and incentives

• Optimising operational compliance, consistency, efficiency, and cost effectiveness across the spa Network.

Strategic management of the booking system and appointment availability to maximize service revenue.

• Working closely with Education and Business Development Managers on training strategy implementation, compliance, protocols and reporting.

• Developing the capability, accountability, and effectiveness of a direct team.

• Contributing to the development of annual budgets, forecasts, and incentives.

• Streamlined and improved operational effectiveness by redeveloping processes and procedures in all areas, front and back of house.

• Managed the financial success of the business, including budget development and reporting.

• Spearheaded the operational set up of a new retail space at the MLC building in Sydney, including recruiting and training a team of six sales representatives.

• Developed, implemented and monitored quarterly targets for retail staff in line with KPI’s. • Coached, developed and motivated team to achieve retail revenue goals.

• Forged strong stakeholder relationships in order to onboard several corporate clients including Adidas, Alliance, Swarovski, Ferragamo, Qantas and Aveo.

• Developed exclusivity with Aveo, Australia’s leading retirement living provider, and drove a 40% increase in sales to this company.

• Responsible for meeting sales targets in the NSW region, including measuring KPI’s and tracking volume and revenue figures.

• Trained, educated and supervised a team of three sales representatives.

• Established productive and professional relationships with key stakeholders.

• Developed and supported in-store product promotional plans to drive store activity and sales.

• Identified prospects to foster growth for new accounts to build pipeline.

• Responsible for meeting sales targets in NSW region
• Measured key performance indicators, tracking weekly and quarterly volume and revenue figures to meet targets.
• Established productive and professional relationships with key accounts.
• Managed the performance of 3 sales representatives within assigned territory.
• Implemented and monitored sales call cycles.
• Monitored and reported on team sales targets.
• Trained and educated team in products and sales strategies.
• Developed and supported in store product promotional plans to drive store activity and sales.
• Identified prospects to foster growth for new accounts to build pipeline.

• Responsible for territories SA, NT and VIC/TAS and WA (at different periods)
• Focused on developing and coaching the leadership pipeline of the Sales field
• Working with the performing Sales Field consultants to develop, motivate and inspire by conducting promotions, meetings and programs in order to drive sales and develop their sales techniques
• Frequenting field training to add value at event and conduct post analysis
• Conducting one on one and group coaching and presentation of programs that motivate the field to achieve their sales targets and business goals
• Achieving territory sales growth, sponsoring and leadership development targets in line with forecast and KPIs
• Planning and facilitating corporate meetings focused on training company strategies, tools and systems to develop growth in field leadership
• Creating and presenting training modules
• Maximizing the effectiveness of promotions and programs through tracking and driving at contact points
• Working with leaders to determine specific goals and business plans through monthly action plans and implementation of activities and tracking
• Responsible for creating and maintaining positive field morale within the region
• Preparing and presenting events, involved presenting, training and public speaking from small to large groups 20 – 2000

• Responsible for meeting sales targets in NSW/VIC
• Budget development, management and reporting
• Supervision of all international and national distribution networks
• Provided product knowledge and sales training nationally and internationally
• Management of all promotional and tradeshow activity
• Researched and identified potential customers and new market opportunities on continuous basis to maintain sustained revenue growth.
• Prepared monthly, quarterly and annual sales forecasts to effectively plan sales strategies.
• Set up and oversaw territory assignments, performance quotas and budgets.
• Promoted brand awareness to targeted demographic by contributing to marketing campaign development.
• Serviced and retained 225 accounts while traveling to local territory and major trade shows.
• Arranged and implemented sales department improvements, including updates to company marketing, cost analysis and presentations.
• Prepared monthly, quarterly and annual sales forecasts to determine short and long-term performance objectives.

• Conducted initial in-depth company training for staff
• Developed and implemented clearly defined policies and procedures
• Developed and Implement compliance standards and measurements
• Provided skills and knowledge training to all company staff
• Trained call centre staff in monthly promotions to drive sales and increase awareness.
• Monitored effectiveness of training using measurements throughout quality assurance sporadic checks.
• Monitored performance of new and existing staff throughout quality assurance.
• Conducted consistent and sporadic quality assurance checks and reported accordingly.
• Developed sales targets and incentives to motivate staff to perform.
• Set and monitored staff KPI’s and performance reviews.
• Development and training of sales techniques and product knowledge.
• Developed and coordinated trainings to help individuals learn company policies and procedures and job tasks.
• Facilitated orientation and training classes to communicate policies and procedures to new staff.
• Conducted training classes for employees on features and operation of products, client tools and processes.
• Supervised classroom during training delivery to determine if staff followed classroom guidelines and fulfilled necessary requirements of course objectives.
• Monitored training effectiveness through observation and metrics analysis.
• Prepared hard copy training materials, module summaries, videos and presentations.
• Educated, coached and monitored all new staff in call centre positions.
• Developed training materials, manuals, procedures and visual aids to effectively achieve organizational goals.
• Identified and communicated to management regarding areas needing additional training.
• Trained employees on new software.
• Evaluated client processes, employee performance and training progress to determine additional training needs.

• Responsible for the successful financial performance of the department.
• Responsible for developing revenue generating strategies to meet annual forecast.
• Responsible for operational effectiveness and the development of operational policies and procedures
• Staff Management of over 50 staff within department - Recruited, trained and monitored performance of staff.
• Development and reporting of staff KPIs
• Responsible for the development, management and reporting of the budget.
• Created new and maintained existing business relationships
• Development of operational policies and procedures OHS compliance - chairman OHS committee
• Responsible for contributing to and implementing Advertising and Marketing plan
• Human Resources liaison for department
• Conducted quarterly department performance presentations at monthly management meetings