Summary
Overview
Work History
Education
Skills
Additional Information
Expertiseinlanguages
Languages
Timeline
Generic

TONMOY DAS

Melbourne,VIC

Summary

I am a result-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance. Also, a proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

6
6
years of professional experience

Work History

Store team member

Woolworths Group
08.2024 - Current
  • Demonstrates and explains merchandise, selecting and suggesting options suitable for the customer's needs
  • Enhanced store efficiency through diligent inventory management and accurate stock replenishment.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Maintains speed and accuracy to pack products
  • Ensured compliance with all company policies related to safety, security, health regulations, resulting in fewer incidents.
  • Organized and recovered shelves, put away returns, and cleaned spills and messes to maintain high standards throughout sales floor.
  • Developed strong relationships with regular customers which increased return visits.
  • Interacted positively with team members and customers to promote commitment to organization's vision and values.
  • Assisted colleagues during busy periods or when covering absences so that the optimum level of staffing was maintained at all times.

Store team member

Coles-Lilydale
12.2022 - 02.2023
  • Retrieves merchandise from sales floor, stock room, or other inventory locations; places special orders
  • Maintained general knowledge of departments to help customers quickly locate products and merchandise.
  • Developed strong rapport with customers and created positive impression of business.
  • Used in-store system to locate inventory and place special orders for customers.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Strengthened team collaboration, participating in daily meetings to discuss goals and strategies for improvement.

Crew Team Member

Avani Hotels- CBD
11.2022 - 01.2023
  • Work as a team player to serve customers with the highest possible standards
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Maintained a clean and organized workspace, ensuring a positive environment for both staff and customers.
  • Collaborated with team members to complete orders.
  • Enhanced team productivity by effectively collaborating with colleagues on tasks and responsibilities.
  • Utilized strong communication abilities to relay order details clearly between front-of-house staff and kitchen team members.
  • Ensure guests are always attended to whenever required and adhering to their needs at all times.
  • Worked well with teammates and accepted coaching from management team.

Crew member

McDonalds-Vermont South
11.2022 - 12.2022
  • Take orders from customers correctly and efficiently
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Enhanced team productivity by maintaining a clean and organized workspace for crew members.
  • Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
  • Offered suggestions for process improvements that ultimately led to more efficient operations within the store location.
  • Resolve customers' complaints when needed.
  • Took orders, prepared meals, and collected payments.

Assistant Manager

Jyoti Trade International
08.2019 - 10.2022
  • Inform customers about discounts and special offers
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Generated repeat business through exceptional customer service.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various tasks.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Stay up-to-date with new products/service.

Delivery Rider

Uber Eats
11.2018 - 07.2019
  • Completed on-time deliveries by choosing best and most efficient routes
  • Completed rush deliveries on tight timetables to satisfy customer needs
  • Delivered packages to customer doorsteps and business offices
  • Communicated customer complaints, requests and feedback to company management for swift resolution
  • Updated dispatchers frequently to convey changes such as route issues or weather delays potentially impacting delivery schedules
  • Kept detailed records of deliveries and money received from customers.
  • Handled cash transactions accurately while collecting payments upon delivery completion.
  • Enhanced customer satisfaction by ensuring timely deliveries and maintaining clear communication throughout the process.
  • Balanced multiple delivery assignments simultaneously, prioritizing tasks based on urgency and importance to meet deadlines consistently.

Kitchen Staff Member

Amor Mexico
02.2019 - 06.2019
  • Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
  • Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
  • Provided excellent customer service by promptly addressing any concerns or questions regarding menu items or dietary restrictions.
  • Increased overall kitchen productivity by assisting in multiple stations as needed during busy shifts.
  • Enhanced customer satisfaction with timely meal preparation and consistent quality.
  • Assisted in menu planning, incorporating seasonal ingredients for fresh and innovative dishes.
  • Maintained composure and work quality while under stress.

Kitchen Hand

Schnitz
10.2018 - 01.2019
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Supported chefs in food preparation tasks such as chopping ingredients, peeling vegetables, and marinating meats.
  • Collaborated with other kitchen staff members to ensure smooth workflow during peak dining hours.
  • Managed time to juggle multiple tasks simultaneously with ease.
  • Plated and presented food following chef requirements.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Developed strong time management skills, effectively prioritizing tasks to ensure completion within allocated timeframes.

Education

BBA - Finance And Accounting

Swinburne University of Technology
Melbourne, VIC
12.2024

A Levels - Science Education

British Council
Bangladesh
08.2017

Skills

  • Teamwork and Collaboration
  • Customer Service
  • Efficiency and Time Management
  • Dependability and Honesty
  • Goal-oriented mindset
  • Problem-Solving
  • Multitasking
  • Cash Handling Accuracy

Additional Information

I love to keep everything organized at all times and remain disciplined sticking to the procedure. Currently, I am on my last trimester at Swinburne University with only 1 weekday class. Hence, I will be available to work almost all times. I have had customer service experience for over 4 years and looking forward to be given an opportunity to work for your reputed organization.

Expertiseinlanguages

  • English, Proficiency level (Native or Bilingual)
  • Bengali, Proficiency level (Native or Bilingual)
  • Hindi, Full Professional

Languages

English
Full Professional
Bengali
Full Professional
Hindi
Professional Working
Urdu
Professional Working

Timeline

Store team member

Woolworths Group
08.2024 - Current

Store team member

Coles-Lilydale
12.2022 - 02.2023

Crew Team Member

Avani Hotels- CBD
11.2022 - 01.2023

Crew member

McDonalds-Vermont South
11.2022 - 12.2022

Assistant Manager

Jyoti Trade International
08.2019 - 10.2022

Kitchen Staff Member

Amor Mexico
02.2019 - 06.2019

Delivery Rider

Uber Eats
11.2018 - 07.2019

Kitchen Hand

Schnitz
10.2018 - 01.2019

BBA - Finance And Accounting

Swinburne University of Technology

A Levels - Science Education

British Council

Similar Profiles

CREATE PROFILE
TONMOY DAS