Summary
Overview
Work History
Skills
Certification
Timeline
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Tony Bugeja

Adelaide,SA

Summary

Dynamic small business owner with proven expertise in operations management and customer service at V-roll Pty Ltd. Successfully established a loyal customer base through exceptional service and effective marketing strategies. Skilled in problem resolution and planning, consistently exceeding client expectations while optimizing resources for profitability.

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Knowledgeable Desired Position with solid foundation in customer service. Proven ability to resolve issues efficiently and maintain high customer satisfaction rates. Demonstrated expertise in communication and problem-solving.

Customer service professional with robust background in assisting customers and resolving inquiries effectively. Recognized for strong problem-solving skills and maintaining positive customer experience. Team-oriented with focus on collaboration and achieving results, adaptable to changing environments.

Experienced with handling customer inquiries and resolving issues promptly. Utilizes effective communication and active listening to enhance customer satisfaction. Knowledge of customer relationship management and conflict resolution techniques.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Small Business Owner

V-roll Pty Ltd
  • Managed daily operations for a successful small business, ensuring efficient processes and quality services.
  • Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
  • Promoted business via social media to generate leads and maximize brand identity.
  • Enhanced company reputation by consistently delivering exceptional service quality to customers.
  • Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
  • Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
  • Hired trained, and supervised staff to maintain high levels of productivity and customer satisfaction.

Customer Service Agent

Qld Transport
  • Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
  • Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Utilized strong problem-solving skills to quickly identify and address customer issues.
  • Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.

Online Centre Agent

Telstra
  • Informed clients of policies and procedures.
  • Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
  • De-escalated and resolved customer complaints with punctual, polite and professional service.
  • Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
  • Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
  • Increased customer satisfaction with personalized follow-up strategies.

Customer Service Driver

Uber
03.2022 - Current
  • Improved customer satisfaction by providing timely and efficient delivery services.
  • Safely navigated various road conditions, effectively managing risks to deliver products without damage or delay.
  • Demonstrated excellent problem-solving skills in addressing unexpected situations during deliveries or pickups.
  • Conducted thorough pre-and post-trip inspections of the vehicle, ensuring proper functioning at all times.
  • Assisted customers with loading/unloading items when necessary for an enhanced experience.
  • Kept accurate records of mileage, fuel consumption, and maintenance expenses for costeffectiveness.

Skills

  • Small business operations
  • Planning and execution
  • Vendor relations
  • Business marketing
  • Operations management
  • Business development
  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Call center experience
  • Computer proficiency
  • Conflict resolution
  • Professional telephone demeanor

Certification

Certicate in cooking

Timeline

Customer Service Driver

Uber
03.2022 - Current

Small Business Owner

V-roll Pty Ltd

Customer Service Agent

Qld Transport

Online Centre Agent

Telstra

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Tony Bugeja