Tony Calo
Mudgeeraba,Queensland
Summary
Customer-oriented sales professional with [Number] years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development and revealing customer needs to deliver solutions. High-energy sales and customer relations professional well-versed in communicating with different individuals and negotiating successful solutions. Focused on offering superior support and meeting all production targets. Creative in applying expertise in [Product or Service] to building robust solutions that enhance loyalty, promote retention and support revenue objectives. Skilled in leadership functions such as training and mentoring new associates.
Overview
32
32
years of professional experience
Work History
Salesperson
S and T Furniture supplies
Goldcoast, Queensland
01.2009 - 02.2022
- Provided personalized service to build relationships with customers.
- Developed and implemented strategies to meet sales quotas.
Chef
Southport fine foods
Goldcoast, Queensland
05.2007 - 08.2009
- Planned menus, ordered supplies and managed kitchen staff.
- Ensured compliance with all health, safety and hygiene regulations within the kitchen area.
- Kept up to date with current culinary trends, as well as health and safety regulations.
- Maintained a clean work environment by adhering to sanitation policies and procedures.
- Developed creative ideas for special events or promotions involving food preparation or presentation.
- Prepared high-quality dishes according to established recipes.
- Checked quality of raw materials before use.
- Resolved customer complaints regarding food quality or service issues.
- Stored foods correctly using correct storage containers and labelling systems.
- Inspected kitchen equipment for cleanliness and functionality prior to use.
- Adjusted seasonings of dishes according to customers' tastes.
- Exercised portion control for items served, eliminating waste.
- Inspected freezers and refrigerators prior to each shift to check temperature levels and verify proper functionality.
- Instructed cooks and other workers in preparation, cooking, garnishing and presentation of food
Emergency Response Officer
ses
Goldcoast, Queensland
01.2003 - 07.2009
- Monitored multiple radio frequencies, maintained contact with police officers in the field and dispatched appropriate personnel to respond to situations.
- Maintained accurate records of all incoming calls, including time received, caller's name and address, type of incident reported, response units dispatched and other pertinent information.
- Coordinated resources between responding agencies during multi-agency incidents.
- Communicated with police officers via two-way radios to provide updates on suspect location or vehicle description when necessary.
- Utilized mapping systems to determine locations for responding personnel; tracked unit status in order to ensure timely response times.
- Provided support services such as locating alternate transportation for stranded motorists and coordinating tow truck services for disabled vehicles.
- Assisted callers by providing pre-arrival instructions until help arrived at scene.
- Assisted in the implementation of emergency response plans and procedures.
- Conducted regular safety inspections, identified hazards and provided recommendations for corrective action.
- Provided on-site medical assistance to injured personnel during emergencies.
- Coordinated with local fire departments, law enforcement agencies and other public services in responding to major incidents.
- Monitored radio communications systems and dispatched appropriate personnel when necessary.
- Maintained detailed records of all emergency responses including date, time, location and type of incident.
- Investigated accidents or incidents to determine causes and recommend preventative measures.
- Developed training materials and conducted training sessions for staff on emergency preparedness protocols.
- Educated employees on evacuation routes, shelter locations, first aid techniques and proper use of personal protective equipment.
- Established relationships with external partners such as the Red Cross, EMTs, police officers and other government entities involved in disaster relief efforts.
- Responded to hazardous material spills by coordinating clean up activities with outside contractors.
- Organized drills to test the effectiveness of existing emergency response plans.
- Ensured compliance with applicable laws related to health, safety and environmental protection.
- Managed inventory of supplies needed for responding to emergencies such as respirators, chemical suits, hazmat gear and decontamination kits.
- Participated in post-emergency debriefing meetings to evaluate performance of responders.
- Compiled reports documenting incident details for review by management.
- Collaborated with department heads to ensure that adequate resources are available for responding to potential disasters.
- Attended conferences, seminars and workshops related to emergency preparedness topics.
- Created emergency situation status reports to discuss response and recovery efforts.
Surf Lifesaver
Burleigh heads slsc
Goldcoast, Queensland
01.2003 - 05.2005
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Conducted daily beach safety patrols and surveillance, providing assistance to swimmers in distress.
- Responded quickly to emergency situations involving life threatening conditions, administering first aid when necessary.
- Assisted with maintaining a safe environment on the beach by enforcing rules and regulations.
- Performed rescues utilizing rescue tubes and other lifesaving equipment.
- Provided instruction in basic lifesaving skills to both adults and children.
- Ensured the safety of all beach goers by monitoring and controlling activities such as swimming, surfing, body boarding, water skiing and snorkeling.
- Communicated with members of the public regarding safety procedures while at the beach or in the ocean.
- Coordinated with local law enforcement agencies for any issues that arose on the beach or in the water.
- Organized regular drills to ensure efficient response times during emergencies.
- Maintained accurate records of all incidents that occurred on the beach or in the water including documentation of rescues performed.
- Facilitated educational programs about surf safety for visitors to beaches.
- Instructed participants on proper use of boating and surfing equipment.
- Monitored weather conditions to assess potential hazards.
- Participated in community events related to water safety awareness.
- Inspected facilities regularly for any signs of damage or wear.
- Developed strategies for responding effectively to hazardous situations.
- Reported any suspicious activity observed on the beach or in the water.
- Analyzed data collected from incident reports and identified areas needing improvement.
- Carried out full range of specialized surf rescue tasks, performed water rescues using jet-skis and rescue boats and executed prescribed emergency action correctly and quickly upon accidents.
- Assisted in aquatic programming and swim lessons, taught basic water safety and oversaw proper and safe use of beach-owned equipment.
- Managed safety and risk by scanning swimmers for distress and directed weak swimmers to remain in shallow water.
- Recognized needs and administered CPR, automated external defibrillator and oxygen following appropriate medical protocol and called for emergency assistance when necessary.
- Recognized swimmers in need of assistance and acted quickly.
- Addressed reckless behavior by speaking firmly and restricting access to recreational areas when necessary.
- Inspected recreational areas to satisfy cleanliness guidelines and remove debris.
- Consulted medical protocol to administer CPR, bandage wounds and clean injuries.
Kitchen Assistant
Kedron park hotel
Brisbane, Queensland
06.2001 - 11.2003
- Assisted in the preparation of reports, presentations and correspondence.
- Cleaned dishes, pots, pans and utensils.
- Swept and mopped floors to maintain cleanliness in the kitchen area.
- Stocked shelves with food supplies, such as canned goods and dry ingredients.
- Assisted cooks in preparing meals by washing vegetables and fruits, cutting meats and other tasks as needed.
- Disposed of garbage according to health regulations.
- Received deliveries of food items and stored them properly.
- Checked temperatures of freezers, refrigerators and hot holding units regularly to ensure food safety standards were met.
- Set up serving trays for events or parties.
- Served food during catered events or banquets as requested by supervisors or chefs.
- Operated dishwashers to sanitize dishes and silverware.
- Maintained a neat work station throughout shift hours.
- Followed all health code guidelines when handling food items.
- Organized storage areas for efficient access to items when needed.
- Restocked condiments on tables throughout restaurant dining room.
- Inspected kitchen equipment for proper functioning before use.
- Sanitized surfaces with approved cleaning solutions after each task was completed.
- Maintained inventory of kitchen supplies and equipment needs.
- Communicated effectively with co-workers regarding daily tasks assigned.
- Performed general maintenance duties such as replacing light bulbs and repairing broken equipment parts.
- Kept records of food waste to track usage levels.
- Prepared simple salads, sandwiches, appetizers, as directed by supervisor or chef.
- Followed recipes accurately while adhering to portion control standards.
- Maintained order and cleanliness of work areas to conform with health codes.
- Cleaned and sterilized dishes, countertops and utensils to prevent bacteria growth.
- Washed and sanitized plates using industrial dishwashers according to manufacturer instructions.
- Peeled and cut fruit and vegetables to prepare for cooking or serving.
- Acquired new skills to support team and further accommodate customer needs.
- Transported trash to dumpster, properly disposing of expired food items.
- Stored perishable food items in freezer or refrigerator to protect from spoilage.
Picker Packer
woolworths
Brisbane, Queensland
06.2001 - 08.2003
- Picked orders according to customer specifications, utilizing order sheets, pick lists, and item numbers.
- Verified accuracy of picked items by comparing them against pick list.
- Maintained cleanliness of work area, equipment and supplies used in picking process.
- Operated warehouse machinery such as forklifts to move materials within the facility.
- Labeled packages accurately with destination addresses for shipping purposes.
- Reported any damaged products to supervisor immediately upon discovery.
- Assisted in unloading delivery trucks when necessary using pallet jacks or hand carts.
- Loaded boxes onto conveyor belts for sorting into correct shipping destinations.
- Wrapped packages securely with bubble wrap, tape and labels before loading onto delivery trucks.
Cook's Assistant
Santos Italian Bar & Bistro
Brisbane, Queensland
06.1998 - 06.2001
- Assisted in prepping ingredients for meals by washing, peeling, and cutting vegetables.
- Stocked kitchen with necessary supplies such as food items, utensils, and equipment.
- Cleaned work areas, equipment, utensils, dishes, and silverware between tasks.
- Heated prepared foods in ovens or on grills according to recipes or instructions.
- Carried out basic cooking duties such as reducing sauces and parboiling food.
- Measured ingredients required for specific food items being prepared.
- Kept records of the quantities of food used.
- Maintained inventory of stock and placed orders when there is a shortage of supplies.
- Followed health and safety regulations while handling food and beverages.
- Prepared simple dishes like salads, sandwiches, as per instructions from the cook.
- Ensured that kitchen was kept clean at all times by sweeping floors, washing surfaces.
- Attended to customers' needs promptly in a courteous manner during service hours.
- Sliced meats and other ingredients according to recipe specifications using knives or machines.
- Accurately weighed ingredients for each dish in order to maintain portion control standards.
- Took temperature of cooked foods to verify they were cooked thoroughly before serving them.
- Checked the quality of raw materials prior to use in order to ensure freshness of products used.
- Transported heavy trays filled with prepared dishes from kitchen area to dining room tables safely.
- Prepared food for service based on daily specials and chef's needs.
Salesperson
fast transport
Brisbane, Queensland
03.1995 - 02.2000
- Maintained accurate records of customer interactions and transactions.
- Conducted market research to identify industry trends and customer needs.
- Provided personalized service to build relationships with customers.
- Assisted customers in selecting appropriate products or services for their needs.
- Coordinated delivery schedules with vendors for timely shipment of goods.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Developed eye for detail and suggested accessories to complement purchase.
Kicthen Hand
enzons Italian restaurant
Brisbane, Queensland
12.1991 - 06.1993
- Cleaned dishes, pots, pans and utensils.
- Swept and mopped floors to maintain cleanliness in the kitchen area.
- Stocked shelves with food supplies, such as canned goods and dry ingredients.
- Assisted cooks in preparing meals by washing vegetables and fruits, cutting meats and other tasks as needed.
- Received deliveries of food items and stored them properly.
- Disposed of garbage according to health regulations.
- Checked temperatures of freezers, refrigerators and hot holding units regularly to ensure food safety standards were met.
- Set up serving trays for events or parties.
- Served food during catered events or banquets as requested by supervisors or chefs.
- Operated dishwashers to sanitize dishes and silverware.
- Maintained a neat work station throughout shift hours.
- Followed all health code guidelines when handling food items.
- Restocked condiments on tables throughout restaurant dining room.
- Organized storage areas for efficient access to items when needed.
- Inspected kitchen equipment for proper functioning before use.
- Sanitized surfaces with approved cleaning solutions after each task was completed.
- Communicated effectively with co-workers regarding daily tasks assigned.
- Maintained inventory of kitchen supplies and equipment needs.
- Performed general maintenance duties such as replacing light bulbs and repairing broken equipment parts.
- Kept records of food waste to track usage levels.
- Prepared simple salads, sandwiches, appetizers, as directed by supervisor or chef.
- Followed recipes accurately while adhering to portion control standards.
- Maintained order and cleanliness of work areas to conform with health codes.
- Cleaned and sterilized dishes, countertops and utensils to prevent bacteria growth.
Laborer Helper
grand c cars smash repairs
Brisbane, Queensland
02.1990 - 10.1991
- Assisted with general labor duties such as shoveling, raking and hauling materials.
- Loaded and unloaded equipment, supplies and materials from trucks or other vehicles.
- Performed minor maintenance tasks on tools and equipment used in the job.
- Operated hand-held power tools such as drills, saws, grinders, sanders and screwdrivers.
- Cleaned up hazardous material spills according to safety protocols.
Education
High School Diploma -
St James
Brisbane12-1995
Skills
- Account Management
- Customer Engagement
- Customer Relationship Building
- Sales Presentations
Timeline
Salesperson
S and T Furniture supplies
01.2009 - 02.2022
Chef
Southport fine foods
05.2007 - 08.2009
Emergency Response Officer
ses
01.2003 - 07.2009
Surf Lifesaver
Burleigh heads slsc
01.2003 - 05.2005
Kitchen Assistant
Kedron park hotel
06.2001 - 11.2003
Picker Packer
woolworths
06.2001 - 08.2003
Cook's Assistant
Santos Italian Bar & Bistro
06.1998 - 06.2001
Salesperson
fast transport
03.1995 - 02.2000
Kicthen Hand
enzons Italian restaurant
12.1991 - 06.1993
Laborer Helper
grand c cars smash repairs
02.1990 - 10.1991
High School Diploma -
St James
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