Tony DAM
Lake Gardens,VIC
Summary
Versatile professional with a strong background in operations and customer service. Excelled in roles requiring critical thinking and safety management, achieving operational excellence and enhancing client relations. Proven track record in satisfaction, leveraging skills in time management and relationship building.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Driver/Removal Technician
M&B Cleaning & Removals
04.2017 - Current
- Followed all relevant traffic laws and safety regulations.
- Provide information and assistance for excellent customer service and positive experiences.
- Improved customer satisfaction by maintaining punctuality and adhering to strict schedules.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
Office Manager
All Trade Training
01.2015 - 03.2017
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
Maintenance Technician
Self Employed
01.2009 - 11.2014
- Used problem-solving skills to alleviate issues efficiently.
- Followed safety protocols to minimize workplace accidents.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Followed work orders for repair, or maintenance.
- Liase with customers and maintain good relations.
- Create accounts for jobs completed.
Logistics Officer
Bulace Textile Dying
01.1995 - 07.2009
- Managed functional areas of logistics.
- Supervised logistics functions and operations.
- Reduced transportation costs with effective route planning and carrier negotiations for streamlined delivery operations.
- Managed import/export documentation processes to ensure timely clearance of goods through customs, reducing potential delays or penalties.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
Education
VCE
St Pauls Technical Collage
Ballarat12-1994
Business Administration
BRACE Ballarat
Ballarat, VICGraduate Diploma - Business Management
Federation University Australia
VICSkills
- Time management
- Valid Driver's license
- Customer service
- Punctuality
- Safety management
- Critical thinking
- Relationship building
- Conflict resolution
- Client relations
Certification
- First Aid - HLTAID011
- CPR - HLTAID009
- National Police Check
- NDIS worker orientation
- Working with children check
- Heavy vehicle endorsment
- Victorian CI Card (white card)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Driver/Removal Technician
M&B Cleaning & Removals
04.2017 - Current
Office Manager
All Trade Training
01.2015 - 03.2017
Maintenance Technician
Self Employed
01.2009 - 11.2014
Logistics Officer
Bulace Textile Dying
01.1995 - 07.2009
VCE
St Pauls Technical Collage
Business Administration
BRACE Ballarat
Graduate Diploma - Business Management
Federation University Australia
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