Tony Hall

Key responsibilities

• Manage site operations including courier services, warehouse operations and customer service.
• Manage, support and motivate the Operations Team of Franchise Managers, Customer Service, 3PL and warehouse staff to achieve KPI’s.
• Oversee and support Courier Franchisees and Wage drivers to achieve service standards and franchise compliance.
• Support sales team with operational matters to achieve positive customer resolution.
• Oversee and manage outbound linehaul movements for intra and interstate vehicles, ensuring compliance with CoR and WHS requirements.
• Management of Operations budget.
• Staff recruitment and performance review.
• Implement and maintain staff training and skill enhancement.
• Oversee site Workplace Health and Safety and compliance.
• Day to day optimisation and problem solving.

Achievements

• Implementation of small automation system for sortation.
• Implementation and development of third-party logistics at the Hendra site, including systems for managing storage and pick and pack.
• Using 5S philosophies, implement strategies into freight solutions area, increasing efficiencies and resolution times.
• Implementation of improvement strategies to improve service standards, decrease aged freight and increase KPI’s.
• Develop floor layouts in both sites to improve efficiencies, traffic management and overall usage.
• Project manage site move and make good of existing site.