Tony Han
Melbourne,VIC
Summary
Born leader and analytical problem-solver with proven team building and management success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Set and enforced consistent standards to maintain staff/customer satisfaction and meet performance targets. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Overview
21
21
years of professional experience
Work History
Store Manager / Store Manager Trainer
Starbucks Australia Pty Ltd
Eastland / Spencer St DFO / Melbourne Central
12.2018 - 12.2023
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements, providing constructive feedback and opportunities for growth.
- Set effective store schedules and optimized labor scheduling based on forecasted customer levels, individual employee strengths, and service requirements maximizing productivity without compromising service quality.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with customers and improved customer satisfaction through staff training in customer service and product knowledge.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback, reducing staff turnover rates significantly.
- Hiring, training and mentoring new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one and lead to success.
- Training and mentoring new store managers to ensure they were well-equipped to excel in their roles from day one and lead to success in becoming great leaders in business.
- Managed overall store operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees in compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and systems and taking corrective measures when necessary.
Shift Supervisor / Assistant Store Manager
Starbucks Australia Pty Ltd
Elizabeth St / Swanston St / Spencer St DFO
06.2015 - 12.2018
- Competing in Barista Championship for 2016 and 2017, focusing on providing quality hand crafted beverages and food products for customers.
- Stock control ensuring all purchasing and the par levels within the budgets, Streamlined inventory management, reducing waste and optimizing stock levels for daily operations. Maintain the storage room and the allocation of space for stock
- Managed cash handling procedures, store opening and closing procedures maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Resolved customer complaints and issues and offered thoughtful solutions following service recovery model to maintain customer satisfaction.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation, maximizing productivity through task delegation.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations including health & safety codes and maintaining clean and well-organized production areas minimizing unnecessary work delays, monitoring staff compliance to meet high standards of cleanliness.
- Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly including resolving conflicts between employees.
- Implemented training programs for new hires as a Barista Trainer, ensuring seamless integration into the team and faster productivity contributions.
- Monitored daily and weekly key performance indicators to maintain on-track status.
Promotion Launch Data Analyst
L'Oreal NZ Ltd
Auckland, NZ
03.2014 - 04.2014
- Promotion Launch data analysis
- Making sure the data provided by marketing team is accurate and achievable and in line with the promotion
- Looking into FM sales forecast and dividing them into BL and promo activities
- Comparing SAP master data with VB and identifying key areas to focus/replenish
Accounts Manager / Financial Controller
Samsung Customer Service Plaza
Auckland, NZ
04.2008 - 05.2012
- Periodic reviews in accordance with internal credit policy for major retailers / insurance companies (Including Noel Leeming, Harvey Norman, Dick Smith Electronics, etc).
- Handling credit submissions / business proposals with major banks (including Westpac, ASB, ANZ)
- Completed Advance MYOB certificate
- Managed payroll operations for team of 20+ employees.
- Generated financial and operational reports to assist management with business strategy.
- Managed budgets, assets, portfolios, accounts payable, and receivable and general financial reporting procedures.
- Prepared balance sheets, cash flow reports and income statements.
- Prepared and filed tax returns and generated monthly reports in compliance with regulatory and organizational standards.
Store Manager
Parklands Lotto
Auckland, NZ
02.2003 - 04.2008
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Education
Chartered Financial Analyst -
CFA Institute
Graduate Diploma in Commerce - Finance
University of Auckland
Bachelor of Commerce - Marketing
University of Auckland
Skills
- Team Building and Leadership
- Store Operations
- Shift Schedule Management
- Leadership Development
- Recruitment and Hiring
- Training and Mentoring
- Inventory Management
- Customer Service Management
Timeline
Store Manager / Store Manager Trainer
Starbucks Australia Pty Ltd
12.2018 - 12.2023
Shift Supervisor / Assistant Store Manager
Starbucks Australia Pty Ltd
06.2015 - 12.2018
Promotion Launch Data Analyst
L'Oreal NZ Ltd
03.2014 - 04.2014
Accounts Manager / Financial Controller
Samsung Customer Service Plaza
04.2008 - 05.2012
Store Manager
Parklands Lotto
02.2003 - 04.2008
Chartered Financial Analyst -
CFA Institute
Graduate Diploma in Commerce - Finance
University of Auckland
Bachelor of Commerce - Marketing
University of Auckland