Antony Lee
Upper Kedron
Summary
Clinical Applications Specialist with over 10 years of training and support and project background within Cerner Clinical Systems. Subject Matter Expert on ESM and Trainer to clinical administration and clinical staff.
Overview
8
8
years of professional experience
Work History
Senior Clinical Application Specialist
UnitingCare Queensland
08.2023 - Current
- Managed high volume of Customer Clinical Incidents in Cerner Millennium, Scheduling, Powerchart, Surginet, User Maintenance Tools and other supporting clinical applications. Providing ongoing support during business and on call in Clinical applications used through phone, email and Service now incident logs.
- Provided Business support in creation and modification of existing Clinical information and data to assist with Health service delivery, clinical workflows and data integrity.
- Collaborated closely with other clinical and facility support teams, vendors, project teams and end users to address escalated customer concerns, ensuring timely resolutions and minimizing potential negative impacts on patients and staff.
- Supported IEMR projects for Uniting Care Hospitals and Scheduling Outpatient Clinics.
ESM Subject Matter Expert (Digital Metro North)
Queensland Health
01.2023 - 08.2023
- Creation, Integration and Testing of Cerner Scheduling Data for transition and adoption for the Digital Hospital Project for Metro North in ESM Scheduling.
- Built and maintained relationships with end users and clinical administration areas.
- Developed effective training materials for future ESM schedulers, resulting in improved skillsets, co-authored ESM Scheduling Support Manual.
- Mentoring team members and users in Scheduling builds, relationships with other Clinical applications and data sets.
Digital Health Information Officer West Moreton
Queensland Health
01.2021 - 01.2023
- Managed high volume of service desk incidents and change request for end users for ESM Cerner Scheduling application and other clinical Applications, HBCIS, EDIS, The Viewer (TV), Trendcare, Message Media, ESM, First Net and IEMR.
- Mentored Administration, Health Information Officers, Clinical staff, Business Practice Improvement Officers and team members, providing guidance with workflows, basic scheduling system troubleshooting and encounter management. Created QRG's and Scheduling Maintenance Forms for governance and workflow purposes.
- Participated in Outpatient Data Auditing and Reporting.
- Represented West Moreton Health in state OCCIO meetings regarding Scheduling change management.
Digital Training Coordinator at Metro South
Queensland Health
06.2022 - 11.2022
- Maintained accurate records of employee participation in training events, tracking progress towards learning objectives.
- Scheduled and coordinated training sessions in administration and nursing staff applications, including scheduling, (ESM) patient administration (HBCIS) and ambulatory nursing applications (Powerchart).
- Conducted ESM and HBCIS training twice weekly across all Metro South Hospital Facilities.
Client Information Management and Systems Officer
Gateway Health
11.2017 - 01.2021
- Acted as first contact for Client Information and Electronic Health Record requests and customer enquiries.
- Performed regular Data Validation of Community Health Data and performed Weekly Data Audits to ensure accurate data quality.
- Responsible for VADC (Victorian Drug and Alcohol Collection) Monthly Data submission.
- Performed maintenance on Client Information Management system including merging of clients, data quality and maintenance of Client Electronic Health records.
- Communicated Updates on Business Processes and System changes on a frequent basis.
- Provided Data information upon request from Internal customers.
- Maintained Resource Scheduling Software to assist with Departmental Requirements.
- Conducted training on Intersystems Trakcare EMR Software and Gateway Health Community Health Processes and Procedures.
- Processed Customer Service Requests through Service Desk Platform.
- Responsibilities encompassed customer service, scheduling, resource management, data management, records management, organizing meetings, training, data integrity, and data submission.
Scheduling Support Administrator / Business Proces
Queensland Health - Metro North
12.2015 - 11.2017
- Acted as first contact in Scheduling Enquiries, Appointment Data Requests and System Help Desk Enquiries using Cerner Scheduling Systems.
- Assisted with Referral and Wait List Management for Outpatient Departments within RBWH
- Provided advice on RBWH Business Processes
- Reviewed System Service Requests and Processed with Metro North Guidelines and Timeframes.
- Communicated Updates on Business Processes and System changes on a frequent basis.
- Maintained Appointment Scheduling Software to assist with Departmental Requirements.
- Conducted weekly training on Cerner Scheduling Systems and RBWH Outpatient Business Processes.
- Performed investigation of Outpatient Scheduling Data Entry in correlation with Weekly Data Audits to ensure accurate data quality.
- Processed Customer Service Requests through Service Now Platform.
- Responsibilities encompassed customer service, data management, record management, organizing meetings, editing, proof reading, data integrity.
Education
Cerner Fundamentals Certificate - Cerner Fundamentals Course
Cerner
Oracle Health03.2024
Certificate IV - Information Technology
Box Hill TAFE
Box Hill, VIC03.2010
Skills
- Clinical Workflow Optimization
- Clinical Scheduling Expertise
- Cerner Millennium Application Knowledge
- Customer Support
- Workflow Analysis
- Patient Safety
- System implementation
- Project Support
- Clinical System Testing
- Quality Improvement
- Data Quality Assurance
Timeline
Senior Clinical Application Specialist
UnitingCare Queensland
08.2023 - Current
ESM Subject Matter Expert (Digital Metro North)
Queensland Health
01.2023 - 08.2023
Digital Training Coordinator at Metro South
Queensland Health
06.2022 - 11.2022
Digital Health Information Officer West Moreton
Queensland Health
01.2021 - 01.2023
Client Information Management and Systems Officer
Gateway Health
11.2017 - 01.2021
Scheduling Support Administrator / Business Proces
Queensland Health - Metro North
12.2015 - 11.2017
Cerner Fundamentals Certificate - Cerner Fundamentals Course
Cerner
Certificate IV - Information Technology
Box Hill TAFE
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