Tony Lin
Perth
Summary
Highly skilled professional experienced in supporting restaurant operations. Maintained communication while working closely with servers, hosts and managers. Expert at providing exceptional customer service by quickly and energetically completing special requests.
Overview
4
4
years of professional experience
Work History
Restaurant Waiter
Bun Mi Fremantle
Fremantle
01.2023 - 04.2025
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
Training Assistant
Simcraft
Welshpool
12.2024 - 01.2025
- Communicated key information from trainers to participants and visa versa.
- Assisted human resources managers with employee development.
- Analyzed survey results to identify areas needing improvement.
Restaurant Waiter
San Churro’s
Perth
01.2022 - 04.2022
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Delivered food to tables in a timely manner while ensuring correct temperatures were maintained.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Processed cash payments accurately using a POS system; ensured accuracy of change given to customers.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
Restaurant Server
Philthy Mcnasty’s Chicken
Joondalup
10.2021 - 01.2022
- Explained menu items, describing ingredients and cooking methods upon request.
- Maintained positive relationships with co-workers and customers alike through friendly communication.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Education
High School Diploma -
Mount Lawley Senior High School
Mount Lawley 10-2025
Skills
- Customer service
- Food safety
- Cash handling
- Communication skills
- Bill calculation
- Tableside service
- POS operation
- Order processing
Languages
English
First Language
Vietnamese
Beginner (A1)
A1
Atar
- 97 Predicted Atar
- Methods
- Specialist
- English
- Physics
- Human biology
Timeline
Training Assistant
Simcraft
12.2024 - 01.2025
Restaurant Waiter
Bun Mi Fremantle
01.2023 - 04.2025
Restaurant Waiter
San Churro’s
01.2022 - 04.2022
Restaurant Server
Philthy Mcnasty’s Chicken
10.2021 - 01.2022
High School Diploma -
Mount Lawley Senior High School