Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Tony Martin

Tony Martin

SYDNEY,NSW

Summary

Client Relationship Manager experienced in cultivating long-term partnerships and enhancing customer satisfaction. Delivered operational efficiency through effective communication and a commitment to understanding client needs. Focused on fostering strong relationships that drive business success.

Overview

1
1
Certification
30
30
years of professional experience

Work History

Manager

Self employed
Sydney
03.2018 - Current

Managing Indie Window Cleaners, in Sydney plus day-to-day operations, which include fostering strong client relationships to enhance our service.

  • Developed long-term customer relationships with real-estate's & residential customers plus commercial customers by providing reliable service and demonstrating professionalism.
  • Ensured clients were satisfied by providing excellent customer service and resolving enquiries promptly.
  • Coordinated client bookings, ensuring organized scheduling and smooth service flow.
  • Maintained clear communications with clients to keep them informed.
  • Prepared accurate pricing & quotations for customers.
  • Organised contractors & employees to work safely on job sites.

Manager

Self employed
03.1996 - 03.2017
  • Managed painting business in Sydney, delivering quality services to residential clients.
  • Oversaw recruitment and supervision of 2 to 10 contractors, enhancing project efficiency and quality.
  • Consistently met project timelines and exceeded client expectations through effective communication and planning.
  • Finalist for NSW, ACT Master Painters Association for painting to Interior & exterior of houses in 2000 & 2001.
  • Working with Builders, Designers, & residential customers.

Education

Some College (No Degree) -

Ricarton High
Christchurch New Zealand

Skills

  • Project management
  • Client relationship management
  • Project oversight
  • Team leadership
  • Team building
  • Communication skills
  • Customer service
  • Attention to detail
  • Problem solving
  • Time management
  • Critical thinking
  • Adaptability

Certification

  • white card General Induction
  • Driver licence C Class

Timeline

Manager

Self employed
03.2018 - Current

Manager

Self employed
03.1996 - 03.2017

Some College (No Degree) -

Ricarton High
Tony Martin