Tony McGuiness
Summary
Professional with experience in customer service and safety protocols, prepared for this role. Strong focus on teamwork and adaptability, ensuring smooth operations and exceptional passenger experiences. Skilled in conflict resolution, emergency response, and communication, with calm and approachable demeanour that fosters trust and cooperation among colleagues and passengers.
Overview
39
39
years of professional experience
1
1
Certification
Work History
Flight Attendant
Jetstar
06.2021 - 12.2022
- Ensured passenger safety through compliance with regulatory standards and emergency procedures.
- Delivered exceptional customer service by addressing passenger needs and resolving issues promptly.
- Conducted pre-flight checks on safety equipment, ensuring readiness for all operational scenarios.
- Collaborated with cabin crew to maintain efficient service flow during in-flight operations.
Supervisor, ASO Leading Hand, Fleet Presentation
Qantas Airways Ltd
12.2004 - 02.2021
- Oversaw daily operations, ensuring adherence to safety protocols and efficiency standards.
- Trained and mentored staff on operational best practices and company policies.
- Streamlined workflow processes, enhancing productivity and reducing downtime.
- Conducted regular performance evaluations, providing constructive feedback for improvement.
- Managed scheduling and staffing to meet production demands effectively.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
Truck Driver
New Limited – Angelo Zizzo
11.1997 - 12.2004
- Operated commercial vehicles safely, adhering to all transportation regulations and safety protocols.
Flight Coordinator
Caterair
01.1992 - 11.1997
- Coordinated logistics for flight schedules, ensuring timely departures and arrivals.
- Streamlined operational processes to enhance efficiency and minimize delays.
- Truck driving, loading catering, Flight Checker, Dock Master, Preset, Bar and Bond store, VIP lounges,
Construction Worker
John Perry Lifts
03.1987 - 01.1992
- Constructing elevators and escalators, electrical TA and Fitter.
- Operated heavy machinery to complete various construction tasks efficiently.
Fire Systems Technician
Wormald Fire Systems
02.1984 - 03.1987
- Leading Hand, Customer Service, Sales, Repairs and Installation
- Diagnosed and resolved technical issues, enhancing system reliability and user satisfaction.
Education
Year12 H.S.C -
Marcellin College
Randwick, NSW01.1982
University Certificate in Workforce Essentials - Police
Charles Sturt University
Bathurst, NSW01-2021
Skills
- Excellent public relations and customer service skills
- Demonstrated interpersonal skills and ability to liaise with management, Colleagues and customers
- Supervise people and train new staff members
- Able to implement and interpret SOP, OH&S policies, with a commitment to managing a safe workplace for all
- Set and work to priorities
- Possess high level of “hands on” supervisory and people management skills
- High level of tact and diplomacy
- Conscientious and confident in own abilities
- Strive for excellence
- Total commitment to all obligations and responsibilities
- Able to work under pressure and meet deadlines
- Dedicated, assertive and flexible
- Strong work and service ethics
- A high degree of self-motivation
- Strong belief in representing myself and the company with a high standard of personal grooming and personal conduct
- Ability to analyze, assess and review action to achieve desired result
- Able to understand, interpret guidelines and policies
- Delegation, implementation and monitoring skills
- Good promotional and administration skills
- Methodical and organized approach
- Ability to operate schedules and meet deadlines
- Good time management skills
- Customer service
- Strong work ethic
Accomplishments
- Provided exceptional service to travellers and ensured that issues were resolved quickly.
- Took on additional crew responsibilities when other flight attendants were overwhelmed, which provided valuable on-the-job training in different roles.
Certification
- 1982 Ultimo TAFE Sign Writing
- 1989 St John First Aid Course
- 2020 current Qantas First Aid
- 1993 Randwick TAFE Carpentry and Joinery
- 1995 ARL Coaching Certificate 1,2,3
Languages
English
Timeline
Flight Attendant
Jetstar
06.2021 - 12.2022
Supervisor, ASO Leading Hand, Fleet Presentation
Qantas Airways Ltd
12.2004 - 02.2021
Truck Driver
New Limited – Angelo Zizzo
11.1997 - 12.2004
Flight Coordinator
Caterair
01.1992 - 11.1997
Construction Worker
John Perry Lifts
03.1987 - 01.1992
Fire Systems Technician
Wormald Fire Systems
02.1984 - 03.1987
Year12 H.S.C -
Marcellin College
University Certificate in Workforce Essentials - Police
Charles Sturt University
HOBBIES AND LEISURE ACTIVITIES
All sports, Music, Family Activities, Rugby League, Home Renovations
DRIVERS LICENCE
- MR, R
- Cat 2 – Authority to Drive Airside (ADA)