Sheere Mimini

• Maintained updated knowledge on relevant council regulations, ensuring organisational compliance with all applicable laws pertaining to information management.
• Assisted in the implementation of electronic records system, leading to better information management and accessibility.
• Ensured compliance with relevant industry regulations and standards by conducting regular audits of information management processes.
• Collaborated with IT stakeholders to develop innovative solutions that addressed business needs while maintaining proper information management standards.
• Maintained detailed records of all work performed, contributing to accurate documentation and organised information management.
• Increased efficiency in handling import/export documentation by streamlining information management processes.
• Contributed to internal audits by providing accurate records of system usage and compliance with established policies and regulations regarding information management practices.

• Organised and carried out proactive month-end, quarterly and year-end processes.
• Established QuickBooks accounting system to reflect accurate financial records.
• Entered financial information and payments to guarantee accurate and on-time payments for employees and vendors.
• Tracked expenses and income for businesses while organising and maintaining bank statements for checking accounts.
• Maintained and processed invoices, deposits and money logs.
• Completed payroll for employees and maintained detailed records of procedures.
• Applied proper codes to invoices, files and receipts to keep records organised and easily searchable.

• Perform high customer service to ATSO enquired and pay claim forms, also drivers, contractors and payroll compliance related tasks over the phone or via email.

• Respond to general enquires in a confident, responsive and customer focused manner.

• Provide a high administration support service, includes sorting electronic emailing, documents, processing ATSO pay claims, answering the phone.

• High communication and customer service within the team.

• Managing clerical and data processing tasks also completing work priorities within agreed timeframe and deadlines.

• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Carried out day-day-day duties accurately and efficiently.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
• Maintained energy and enthusiasm in fast-paced environment.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Developed and maintained courteous and effective working relationships.
• Maintained excellent attendance record, consistently arriving to work on time.
• Served customers and followed outlined steps of service.
• Identified issues, analysed information and provided solutions to problems.
• Resolved problems, improved operations and provided exceptional service.
• Exceeded goals through effective task prioritisation and great work ethic.
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities
• Used coordination and planning skills to achieve results according to schedule.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

• Performed ad hoc reporting and analysis to improve overall performance of call center and enable strong understanding of business.
• Provided training on dashboard and package development to team members and management.
• Prepared and maintained reports, dashboards and monthly packages.
• Managed real-time inbound call traffic across multiple contact center locations.
• Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
• Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
• Managed staff rostering for over six Irt aged care sites
• Kept up to date with all Covid related guidelines to keep staff and residents in a safe environment

• Liaised with human resource department to resolve employee conflicts and concerns in need of escalation.
• Rendered on-demand support to senior leadership, connecting executives with appropriate management personnel to address concerns.
• Supervised with management of new employee training and development policies.
• Identified and managed service risks within company, recommending best practice enhancements and guidelines updates.
• Provided basic IT support to office users of desktops, laptops and devices.
• Participated in employee relocation and transfer policy design, accounting for commercial business interests and employee well-being.
• Maintained smooth back-office functions to promote efficient business operations.
• Supported special financial and business projects with administrative assistance.
• Prepared meeting materials, set up conference rooms and took notes.
• Documented, analysed and modeled financial data for use in business planning.
• Developed monthly reports.
• Fostered strong rapport with clients, vendors and stakeholders through consistent follow-up and communication.
• Anticipated and prepared required materials for meetings.
• Streamlined workflow.
• Reduced office expenses by finding smarter solutions for vendors, suppliers and services.

• Improved team productivity by streamlining daily operations and implementing efficient processes.
• Contributed to company growth by identifying new business opportunities and expansion strategies.
• Developed and maintained strong client relationships for increased customer satisfaction and long-term loyalty.
• Enhanced team performance with comprehensive training programs, skill development workshops, and continuous feedback.

• Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
• Enhanced customer satisfaction through training staff on exceptional customer service practices and conflict resolution techniques.
• Optimized inventory management with regular audits, forecasting demands, and adjusting orders accordingly.
• Reduced shrinkage levels by closely monitoring security measures, conducting staff training, and implementing loss prevention initiatives.
• Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.