TONY MURPHY
Surfers Paradise,QLD
Summary
I am a conscientious and ambitious Business and HR graduate with experience in the travel and tourism industry and hospitality industry. Professional with high standards and track record of driving sales growth and enhancing customer experiences in retail industry. Strong focus on team collaboration, effective communication, and adapting to changing needs. Skilled in inventory management, customer service, and visual merchandising. I am looking for an exciting opportunity that utilises strong interpersonal skills that take on higher levels of responsibility and gain further industry experience.
Overview
2024
2024
years of professional experience
Work History
Retail Consultant
Optus
- Supported marketing efforts by distributing promotional materials both within the store and during outside events such as trade shows or community gatherings.
- Conducted comprehensive market analyses to identify trends and opportunities for growth within the retail sector.
- Supported clients with succession planning, helping them create roadmaps for long-term stability. Determine the customer’s needs and ambitions
- Managed inventory levels, ensuring optimal stock availability for high-demand products.
- Achieved monthly sales targets consistently by building rapport with customers and attentively addressing their needs.
- Oversaw cash handling procedures, ensuring accurate transactions and proper documentation at the end of each shift.
Sales Assistant
BWS (ALH GROUP)
08.2022 - 01.2024
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
Food & Beverage Attendant/ All Around
Hilton Hotel & Resorts
08.2021 - 11.2022
- Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
- Greeted and seated guests to provide friendly and welcoming experience.
- Collaborated with team to deliver timely service of items. As part of the team in busy environment to ensure the best customer experience in our facility.
- Face to face communication with the customer and members of the food & Beverage team.
- Responsible for shift reporting and analysis, generating operational reports (e.g occupancy and revenues) for managers.
- Maintained clean and organized dining areas for an enjoyable guest experience.
Food & Beverage Attendant Specialist
Palazzo Versace Hotel
07.2019 - 08.2021
- Designed custom private function and banquet packages for business dinners, sales presentations, club meetings, weddings and charity events.
- Front of house operations – part of the service team delivering a 6 star customer experience in our facility.
- Greeted and seated guests to provide friendly and welcoming experience.
- Maintained clean and organized dining areas for an enjoyable guest experience.
- Responsible for outlet opening and closing procedures on a daily basis.
Education
Bachelor of Business - Human Resources Management
Griffith University
Gold Coast, QLD03.2021
Diploma - Hotel & Tourism Management
Griffith University
Gold Coast, QLD07.2018
Skills
- Interpersonal skills honed in various hospitality roles, sale assistant
- Teamwork skills acquired while in roles with various levels of responsibility
- Developed working with diverse people in various roles
- Teamwork skills acquired while in roles with various levels of responsibility
- Supervisory and entry level management skills including working with others to understand and achieve common goals
- Organisation and planning skills-prioritising customer needs
- Microsoft Office- Word, Excel, PowerPoint(intermediate level), Opera Software- hospitality management software
- Fluent in Burmese and Thai
Languages
Thai
Professional Working
Timeline
Sales Assistant
BWS (ALH GROUP)
08.2022 - 01.2024
Food & Beverage Attendant/ All Around
Hilton Hotel & Resorts
08.2021 - 11.2022
Food & Beverage Attendant Specialist
Palazzo Versace Hotel
07.2019 - 08.2021
Retail Consultant
Optus
Bachelor of Business - Human Resources Management
Griffith University
Diploma - Hotel & Tourism Management
Griffith University
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