Tony Ou
Doncaster East,Australia
Summary
I am a consistent, energetic and hard-working person with a mature and responsible approach to any task I undertake, or situation that I am presented with. I work best in a team, but I also have the initiative to work well alone. I especially enjoy client handling and feel that working with people is one of my best attributes. I have a genuine passion for finding solutions in complex environments and always bring an enthusiastic attitude to my work. I have over 19 years’ experience in customer service and hospitality, and with a proven ability to manage both internal and external stakeholders, I believe I would be an ideal candidate for the job.
Skilled transportation professional with extensive experience providing safe and reliable passenger services. Strong focus on team collaboration and delivering results, ensuring flexibility with changing needs. Expertise in route planning, vehicle maintenance, and customer service, combined with calm and patient demeanor. Known for dependability, adaptability, and effective communication skills.
Overview
7
7
years of professional experience
Work History
Passenger Driver
Uber
Melbourne, VIC
08.2025 - Current
- Ensured passenger safety and satisfaction through attentive service and adherence to traffic regulations.
- Navigated efficiently using GPS technology to optimize routes and minimize travel time.
- Managed vehicle maintenance and inspections to uphold operational standards and prevent breakdowns.
- Assisted passengers with special needs, enhancing overall accessibility and customer experience.
Administration Officer
RMIT University
Melbourne, Australia
10.2024 - 12.2024
- First role in Australian representing RMIT University as an administration Officer for the Apprentice Support Team.
- Representing RMIT university, providing high-level client support to employers on behalf of the apprentice support team.
- Consistently demonstrating excellent communication skills and interpersonal skills in the office and maintaining a positive relationship with clients colleagues and stakeholders. Skilled in liaising with a diverse group of people.
- Focused on processing CPE grade sign offs by contacting clients over the phone and email. Offering solutions such as verbal sign offs over phone, providing documents to be signed via email or educating clients on how to access our VEESS online portal.
FOH Supervisor and Delivery Driver
Supreme Bakery & Delivereasy
Wellington, New Zealand
12.2022 - 09.2024
- Full-time supervisor of Supreme Bakery and Delivereasy Driver.
- Working within a fast pace hospitality and retail environment.
- Delivering exceptionally high level customer service by delivering food and beverages in a timely manner.
- Coordinate with kitchen staff to ensure customer needs, customer allergies, dietary requirements and special needs are met.
- Grew client base by ensuring a pleasant environment and pleasing customer experience.
Service consultant / Personal Banker
ANZ Banking New Zealand Limited
Wellington, New Zealand
10.2018 - 07.2022
- My first corporate role after a career in retail, customer service and hospitality.
- Moving to personal banking was my first recognition of my skills profiling up the organisation in skills and identification of my strengths and talent.
- Representing ANZ as a finance professional who manages the accounts and finances of our clients.
- Strong understanding of the importance of risk the bank is required to sustain, including upholding our policy, legal and regulatory requirements.
- Oversees all aspects of our clients’ accounts, providing them with banking services like loans or credit cards, and advising investment opportunities.
- Initiate contact with new and existing customers to offer value-added products and services. Identified customers’ needs as well as cross and up sale opportunities.
- Collaborate effective key deliverables towards the businesses learning strategy through purpose and practical solutions.
- Managing banking enquiries, requests, suggestions and feedback whilst ensuring I am maintaining a great customer interaction at all times.
- Accurately process and record all transaction/personal details for both business and personal customers.
Education
Individual Support For Aged Care And Disability
Box Hill Institute
Melbourne, Australia12.2025
Butchery (Cabinet & Shelf Ready) level 3
Skills4Work
Wellington, New Zealand01.2015
Cookery & Culinary Arts (merit) Level 4
Weltec
Wellington, New Zealand01.2010
NCEA level 2
Rongotai College
Wellington, New Zealand01.2008
Skills
- Excellent knowledge in Microsoft Office (Word, Email Management and PowerPoint)
- Customer Relationship Management & Data analysis
- Proficient in ANZ tools/system software
- Excellent in SAP Success factors, leave administration, learning modules
- Effective decision making
- Patience and tolerance
Timeline
Passenger Driver
Uber
08.2025 - Current
Administration Officer
RMIT University
10.2024 - 12.2024
FOH Supervisor and Delivery Driver
Supreme Bakery & Delivereasy
12.2022 - 09.2024
Service consultant / Personal Banker
ANZ Banking New Zealand Limited
10.2018 - 07.2022
Butchery (Cabinet & Shelf Ready) level 3
Skills4Work
Cookery & Culinary Arts (merit) Level 4
Weltec
NCEA level 2
Rongotai College
Individual Support For Aged Care And Disability
Box Hill Institute
INTERESTS
Learning & Awareness, Wellbeing & Health, Cultural Diversity & Equality
PERSONAL SKILLS
- Self Management
- Possess a Strong attention to detail, actively plan, organize and identify strategies overcoming barriers to successfully complete goals and objectives in a fast paced environment. Self-accountable and can work flexibly to budgeting or time constraints.
- Integrity
- I possess a positive attitude towards and receptive to multicultural issues. Embody inclusiveness, diversity and respect in the workplace. Follow established organizational policies and procedures, and not compromise my own standards despite pressure.
- Innovative
- Proactively assess, analyze and create work/patterns to improve efficiency and effectiveness. Excellent problem-solving skills, including demonstrated experience developing and delivering complex written reports for visual or reporting purposes.
- Teamwork
- Able to work closely with internal and external stakeholders, collaborating ideas and transitioning business changes among the organizational strategy to implement in the workforce