Tony Paik
Hunters Hill,NSW
Summary
Accomplished Director at Delux Building Management Group Pty Limited, I leveraged strategic planning and team leadership to foster a culture of innovation and collaboration, resulting in streamlined operations and enhanced team performance. Highly skilled in budget management and business development, I drove profitability and operational efficiency, significantly boosting company revenue and it's portfolios, and client engagement.
Overview
19
19
years of professional experience
Work History
Director
Delux Building Management Group Pty Limited
2018.12 - Current
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Facilitated cross-functional collaboration for improved decision-making processes within the organization.
- Formed strategic partnerships and connected with potential clients to drive business development.
- Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
- Leveraged professional networks and industry knowledge to strengthen client relationships.
- Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
- Secured key partnerships that contributed to the company''s overall growth strategy and market reach.
- Increased company revenue by streamlining processes and implementing cost-saving measures.
- Evaluated employee performance objectively using established metrics, leading to fair compensation adjustments based on meritocracy principles.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Hotel Manager
Rydges Hotels & Resorts
2016.01 - 2018.12
- Established a positive work culture that promoted teamwork, collaboration, and employee morale.
- Implemented revenue management strategies to maximize room rates, occupancy levels, and overall profitability.
- Managed hotel operations for seamless functioning, ensuring high levels of efficiency and guest satisfaction.
- Monitored safety procedures to ensure a secure environment for both guests and employees.
- Ensured compliance with all local, state, and federal regulations related to hotel operations and licensing requirements.
- Developed and implemented marketing strategies to promote hotel services.
- Developed and implemented strategies to optimize operational efficiency and maximize profits.
- Organized staff training sessions on topics such as effective communication skills, conflict resolution techniques, time management tips.
- Developed strong partnerships with local businesses to create exclusive offers and packages for hotel guests.
- Oversaw all aspects of event planning, from contract negotiation to day-of coordination, resulting in successful events and satisfied clients.
- Enhanced the hotel''s online presence through targeted marketing campaigns and social media engagement.
- Analyzed and evaluated business data to identify opportunities for improvement.
- Developed comprehensive emergency response plans to prioritize safety during crisis situations.
- Reduced operating expenses by negotiating with vendors and optimizing resource management.
- Improved the quality of food offerings in on-site restaurants by working closely with chefs on menu development and presentation techniques.
- Coordinated renovations projects, minimizing disruptions to guests while improving the overall aesthetic of the property.
- Collaborated with sales teams on promotional strategies designed to drive increased interest in lodging at our establishment.
- Analyzed financial performance of property and adjusted strategies or processes as needed to improve outcomes.
- Planned and executed marketing activities to improve property brand and increase revenue.
Guest Service Manager
Meriton Suites
2013.05 - 2016.01
- Assisted with guest check-in and check-out procedures, confirming that guests reach correct room.
- Resolved guest complaints effectively, demonstrating empathy and problem-solving abilities.
- Attended to customer needs, responding to questions, complaints and escalations.
- Analyzed feedback from guest surveys, identifying areas for improvement and implementing necessary changes to enhance service quality.
- Managed team of front desk staff, fostering a supportive work environment and enhancing overall performance.
- Increased repeat business by ensuring exceptional customer service and maintaining positive guest relationships.
- Oversaw daily cash handling procedures at the front desk, ensuring accuracy in financial transactions while minimizing discrepancies or losses due to errors.
- Streamlined front desk operations for improved efficiency, utilizing strong organizational skills.
- Collaborated with other departments to coordinate guest services, resulting in seamless experiences for guests.
- Monitored staff training, scheduling and shift changes.
- Established strong rapport with VIP guests by providing personalized attention and anticipating their needs throughout their stay.
- Monitored inventory levels of essential supplies, proactively ordering replacements to avoid shortages or delays in guest services.
- Implemented new procedures to reduce wait times during check-in and check-out processes, leading to higher guest satisfaction ratings.
- Developed and implemented promotional strategies to increase occupancy.
- Maintained high occupancy rates through effective yield management strategies and attention to market trends.
- Maintained well-regarded concierge services to provide guests with assistance and convenient information about local attractions.
- Analyzed financial performance of property and adjusted strategies or processes as needed to improve outcomes.
- Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
Administrative Manager
Accor Asia Pacific
2009.01 - 2013.05
Night Manager
Accor Asia Pacific
2006.01 - 2009.01
Education
BBA - Business Administration
Macquarie University
Sydney, NSW04.2010
Bachelor Degree - Hospitality Administration And Management
Torrens University Australia
Sydney, NSW11.2007
Skills
- Strategic Planning
- Creativity and Innovation
- Organisational Development
- Teamwork & Collaboration
- Operations Management
- Team Leadership
- Budget & Financial Management
- Contract Negotiation
- Partnerships and Alliances
- Business Administration
- Facilities Management
- Contract Management
- Human Resources Management
- Hiring and Retention
- Business Development
Accomplishments
- Portfolio Contract Retention Rate: Maintained an impressive 97%.
- New Business Contracts: Secured an average of 20 new business contracts annually.
- Staff Retention Rate: Achieved a high staff retention rate of 92%.
- New Partnerships: Formed an average of 10 new partnerships each year.
- Technological and Marketing Initiatives: Successfully implemented and launched various business technologies and marketing strategies.
- Company Portfolio Growth: Expanded the company portfolio from 5 to 95 within a 5-year period.
Timeline
Director
Delux Building Management Group Pty Limited
2018.12 - Current
Hotel Manager
Rydges Hotels & Resorts
2016.01 - 2018.12
Guest Service Manager
Meriton Suites
2013.05 - 2016.01
Administrative Manager
Accor Asia Pacific
2009.01 - 2013.05
Night Manager
Accor Asia Pacific
2006.01 - 2009.01
BBA - Business Administration
Macquarie University
Bachelor Degree - Hospitality Administration And Management
Torrens University Australia
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