Tony Raabe
Cairns
Summary
Well-qualified Customer Service Representative, proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments. Motivated professional capable of building productive relationships, resolving complex issues and winning customer loyalty. Bringing a 20-year background in maintaining customer satisfaction and contributing to company success.
Overview
27
27
years of professional experience
Work History
Forklift Operator
Followmont Transport
03.2023 - 10.2023
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
- Unloaded and stacked materials by raising and lowering lifting devices.
- Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
- Transported goods between warehouse locations according to shipment and storage needs.
- Maneuvered forklift safely in congested and confined areas using [Skill] and [Technique].
- Coordinated with other lift truck drivers and production personnel to process orders efficiently.
- Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
- Kept accurate records of materials moved within warehouse to quickly locate inventory and keep facility operating smoothly.
- Removed orders from storage, wrapped, and staged for shipments.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
General Manager
P&M Carriers
05.2019 - 08.2022
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
Customer Service Representative
Coles Express Smithfield Qld
12.2013 - 05.2019
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Answered customer telephone calls promptly and in appropriate manner.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Maintained a 0 variance for cash handling and till operations
- Handled stock control and stock audits
- Professional and positive interactions with customers and suppliers at all times
- Adhered to company policies and procedures as if was law
Security Specialist
Multiple
02.1997 - 11.2013
- Performed duties in professional manner by making judgment decisions within proper policy and procedures.
- Screened incoming employees, personal belongings and shipments for security concerns.
- Oversaw credentialing activities for all employees, contractors and consultants.
- Maintained a strong sense of teamwork and executed programs by communicating with colleagues to ensure consistent security.
- Set and administered effective policies covering the safety and protection of clientele for bodyguarding.
- Patrol trainer and operator for security mobile patrols for 3 different runs covering from Edmonton to Port Douglas
- Maintained a safe environment for the public at multiple licensed venues in the far north
- Dog patrol officer with my own licensed guard dog
- Multiple cash escorts utilising cash in transit protocols
- Assistant weapons trainer for security operations
- Licenses include: security officer unarmed, crowd controller, bodyguard, dog patrol\handler, security officer armed\weapons license, cash in transit, senior first aid, responsible service of alcohol
- Lead teams up to 60 officers strong for various events in the far north
- Work well in a team environment as well as a solo environment
Education
Year 10
Toogoolawah State High School
Toogoolawah, QLD1993
Skills
- Stocking and replenishing
- Order fulfillment
- Recordkeeping strengths
- Credit card processing
- Professional telephone attitude
- Quick learner
- Strategic sales knowledge
- Stock management
- Service standard compliance
- Money handling abilities
- Computer proficient
- Good listening skills
- Creative problem solving
- POS systems expert
- Loading and Unloading
- Material Packaging
- Staging and Sorting
- Order Picking and Processing
- Packing and Scanning
- Staff Management
- Operate Forklift
- Warehouse Procedures
- Cash Management
- Dropping Safe Cash
- Overseeing Personnel
- Loss Prevention Management
- Risk Management
- Crisis Situations
- Security Team Leadership
- Safety and Security Procedures
- CCTV Expertise
- Closed Circuit TV Systems
- Covert Observation
- Cash Register Operations
- Threat Management
- Superb Surveillance Skills
- Crowd Management
- Ground Patrol
- Critical Thinking
- Logistics Support
- Corrective Actions
- Defensive Training
- Personnel Management
- Close Protection
- Personnel Protection
- Employee Evaluation
- Security Operations Experience
- Intelligence Operations
- Motor Vehicle Escort
- Criminal Law Understanding
- Threat Research
- Plain-Clothes Surveillance
Referees
Scott Bailey
Followmont Transport
0408189735
Alan Bedford
P&M Carriers
0402073436
Barton Guthrie
Security specialist
0432837711
Personal Referee
Benjamin Earle
0478666192
Timeline
Forklift Operator
Followmont Transport
03.2023 - 10.2023
General Manager
P&M Carriers
05.2019 - 08.2022
Customer Service Representative
Coles Express Smithfield Qld
12.2013 - 05.2019
Security Specialist
Multiple
02.1997 - 11.2013
Year 10
Toogoolawah State High School
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