Summary
Overview
Work History
Education
Skills
Timeline
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Tony Sarris

Altona North,VIC

Summary

Dynamic leader with a proven track record at Saraki Investments, enhancing customer engagement and streamlining coffee shop operations. Excelled in staff management and cost controls, significantly improving customer experience. Skilled in employee scheduling and adhering to health and safety regulations, achieving notable sales growth through strategic marketing and exceptional service. Dynamic professional with demonstrated success in developing and executing innovative marketing strategies to boost sales, while maintaining operational efficiency. Skilled in budget management to reduce costs and maximize profits. Passion for food preparation, providing quality products to customers.

Overview

23
23
years of professional experience

Work History

Cafe Manager

Saraki Investments
08.2016 - 05.2024
  • Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
  • Delivered excellent customer service experiences by addressing concerns promptly and professionally.
  • Trained cafe employees to consistently exceed customers' expectations and provide superior service.
  • Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
  • Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
  • Handled business administration functions such as payroll, cash register counting, and supply ordering.

Cafe Manager

Hawke St Foodstore
02.2007 - 11.2014
  • Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
  • Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
  • Grew cafe sales by effectively marketing business and improving customer relations strategies.
  • Delivered excellent customer service experiences by addressing concerns promptly and professionally.
  • Improved customer satisfaction by implementing efficient service procedures and staff training programs.

Sales Manager

PSI
02.2001 - 07.2005
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
  • Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.

Education

Bachelor of Arts - Economics

Flinders University
Adelaide, SA
11-1982

Skills

  • Customer Engagement
  • Coffee Shop Operations
  • Order Management
  • Customer experience management
  • Employee Scheduling
  • Staff Management
  • Cost controls
  • Health and Safety Regulations

Timeline

Cafe Manager

Saraki Investments
08.2016 - 05.2024

Cafe Manager

Hawke St Foodstore
02.2007 - 11.2014

Sales Manager

PSI
02.2001 - 07.2005

Bachelor of Arts - Economics

Flinders University

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Tony Sarris