Tony Shi
Glen Waverley,Australia
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Sales Consultant
iAgency Real Estate
09.2023 - Current
- Seek out potential clients through methods such as cold-calling, door-to-door visits, and searching internal databases.
- Create Comparative Market Analyses (CMAs) and meet clients for property appraisals.
- Coordinate tasks such as cleaning, staging, and photography.
- Execute marketing campaigns using email, SMS, and phone communication channels.
- Conduct open inspections and ensure to follow up with all attendees.
- Participate in auctions as part of a collaborative team effort.
- Prepare and manage DocuSign documentation for each offer, facilitating negotiations between buyers and sellers.
- Proficient with EagleCRM, Pricefinder, Realtair, ID4Me, Snug, and PropertyTree software platforms.
Multi-Store Manager
Ajisen Ramen
11.2019 - 07.2023
- Manage daily operations across multiple stores, which involve HR recruitment, staff scheduling, ensuring food safety compliance, and maintaining satisfactory customer service levels.
- Analyze sales data and implement marketing promotions.
- Establish Key Performance Indicators (KPIs) and guide the team towards goal attainment.
- Support the accountant in weekly bookkeeping and quarterly BAS preparation.
- Foster positive relationships with the franchisor, landlords, suppliers, and government entities.
- Proficient in handling store equipment and capable of promptly addressing repair or maintenance needs.
Duty Manager/Store Assistant
Aldi
07.2018 - 06.2020
- Ensuring stock levels are maintained and replenished throughout the store.
- Providing supervision and guidance to new staff members.
- Arranging and organizing the display of merchandise across the entire store.
- Providing professional and efficient customer service, including serving and assisting customers.
- Operating cash registers and manually calculating change when necessary.
Store Manager
Muffin Break
05.2015 - 04.2018
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Skilled in maintaining positive relationships with stakeholders such as the franchisor, landlord, shopping centre, and suppliers.
Customer Service Specialist
Commonwealth Bank
01.2012 - 05.2015
- Began as a teller and swiftly acquainted myself with various daily tasks including deposits, check processing, customer referrals, sales, and balancing.
- Elevated to a specialist role within 6 months, concentrating on tasks such as account openings, issue resolution, and sales activities.
- Skilled in promoting personal banking products like credit cards, term deposits, and savings accounts, among others.
Education
Master of Accounting -
Central Queensland University
Graduate Certificate in Accounting -
Monash University
Skills
- Sales consultation
- Prospecting skills
- Persuasive Communication
- Team Cooperation
- Customer Relationship Management
- Negotiation Tactics
- Real Estate Industry Knowledge
- Time Management
References
Available upon request
Certification
Certificate IV in Real Estate Practice (Agents Representative) (CPP41419)
Languages
Chinese (Mandarin)
Native or Bilingual
Chinese (Cantonese)
Professional Working
Timeline
Sales Consultant
iAgency Real Estate
09.2023 - Current
Multi-Store Manager
Ajisen Ramen
11.2019 - 07.2023
Duty Manager/Store Assistant
Aldi
07.2018 - 06.2020
Store Manager
Muffin Break
05.2015 - 04.2018
Customer Service Specialist
Commonwealth Bank
01.2012 - 05.2015
Master of Accounting -
Central Queensland University
Graduate Certificate in Accounting -
Monash University