Tony Smith
Sales Rep/ Account Manager
REGENTS PARK,Queensland
Summary
Seasoned Sales rep and Account Manager knowledgeable about selling Pneumatic Tools and heavy Industry related consumables offering 12 years of customer relations experience. Skilled at demonstrating products and closing sales with tenacious and driven approach. Talented networker with expertise in task prioritization focused on maximizing efficiency and sales success.
Overview
18
18
years of professional experience
3
3
years of post-secondary education
2
2
Certificates
Work History
Business Development Manager
Freedom Tyres
Brisbane , QLD
11.2021 - Current
- Strengthened communication skills through regular interactions with others.
- Skilled at working independently and collaboratively in a team environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Resolved problems, improved operations and provided exceptional service.
- Passionate about learning and committed to continual improvement.
- Developed CRM database of qualified leads through referrals, cold calling, direct mail, email campaigns and networking.
- Monitored competitive activity and market conditions to provide feedback to management.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
Sales Representative
RLM Distributing
Coopers plains , Queensland
2015.08 - 2021.08
- Devised and implemented product strategies for filling market gaps and driving consistent sales.
- Met frequently with technical, product management and service personnel to stay current on company offerings and business policies.
- Visited customer locations to evaluate requirements, demonstrate product offerings and propose strategic solutions for diverse needs.
- Followed up with customers after completed sales to assess satisfaction and resolve any technical or service concerns.
- Computed total costs and profit requirements for customer sales to provide accurate pricing.
- Collaborated with vendor representatives and company customers to set up optimal delivery schedules.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Completed all call reports, paperwork and on-going personal training by required deadlines.
- Consulted with businesses to supply accurate product and service information.
- Maintained book of business valued at $300K PA.
- Recommended accurate and effective solutions to customers after identifying problems.
- Drove business development through proactive networking and relationship-building strengths.
- Liaised between parties to coordinate schedules, payments and allocations while managing customer accounts.
- Educated senior staff on product usage and maintenance.
- Helped resolve client problems quickly with superior customer service.
- Contacted potential customers to capitalize on sales opportunities.
- Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Verified delivery schedules and processes.
- Maintained customer accounts and relationships.
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
- Assisted call-in customers with questions and orders.
- Identified customers' needs and provided information on appropriate products in effort to promote cross-selling.
- Properly processed all sales transactions, achieving high levels of account growth and retention via quality deliverables.
- Implemented policies and procedures across warehouse and shipping platforms.
- Determined best routes for driving to customer sites, accounting for such factors as weather and road construction.
- Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
Sales Representative
Australian Pneumatic Technologies
Rocklea , 4106
2013.04 - 2015.07
- Visited customer locations to evaluate requirements, demonstrate product offerings and propose strategic solutions for diverse needs.
- Followed up with customers after completed sales to assess satisfaction and resolve any technical or service concerns.
- Computed total costs and profit requirements for customer sales to provide accurate pricing.
- Presented information to customers, peers and all levels of management.
- Consulted with businesses to supply accurate product and service information.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Maintained strong vendor connections, including arranging pricing and delivery structures and managing specific shipment or paperwork concerns.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Prepared orders accurately by processing requests, pulled materials from warehouse, packing boxes, and prepared shipments.
- Alternated goods in inventory by observing first-in/first-out approach to keep shelves organized and properly stocked.
- Compared received packages against shipping documents.
- Reviewed order slips, picked products and staged merchandize to be shipped.
Store Manager
Panda Tyre Company
rocklea , QLD
2009.07 - 2014.03
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Created work schedules according to sales volume and number of employees.
- Oversaw, trained and encouraged 8 tyre fitters, promoting culture of efficiency and performance.
- Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
- Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events.
- Supervised and directed crew of 8-10 employees in tracking of tyre fatigue, pressure, tread depths and sidewall inspections on heavy Trucking and Earth Moving equipment.
- Located and fixed tire flats with compounds or physical patches.
- Maximized efficiency by coordinating changing and rotating of tyres.
- Rotated, mounted and balanced tires on cars, trucks and vans.
- Assisted team by keeping shop tidy, clean and free of safety hazards.
- Served customers in a friendly, efficient manner following outlined steps of service.
- Maintained energy and enthusiasm in fast-paced environment.
- Conducted research, gathered information from multiple sources and presented results.
Warehouse Storeman
Truckline
Rocklea , QLD
2006.01 - 2009.02
- Communicated with teammates and supervisors to maintain smooth operations and quickly handle any issues impacting warehouse operations or customer satisfaction.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Recorded information, shortages and discrepancies to keep records current and accurate.
- Checked packages and merchandise for damage and quickly notified vendors to request replacements.
- Alternated goods in inventory by observing first-in/first-out approach to keep shelves organized and properly stocked.
- Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Moved and lifted heavy loads of merchandise using Forklift equipment.
- Compared shipments received with purchase orders to cross-reference goods ordered with goods received.
- Processed incoming shipments upon package receipt by scanning boxes and envelopes and using Momentum Pro to update system.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Tracked production and quality control systems to proactively identify deficiencies.
- Created and enforced detailed organization processes to increase quality service standards.
Education
Diploma of Business/Leadership And Management -
UPSkilled
2021.01 - Current
High School Diploma -
MacGregor High School
Brisbane 2000.01 - 2004.11
Skills
Account servicing
Certification
Cert 3 Transport & Distribution
Timeline
Business Development Manager
Freedom Tyres
11.2021 - Current
Diploma of Business/Leadership And Management -
UPSkilled
2021.01 - Current
High reach Forklift Licence
2019-01
Sales Representative
RLM Distributing
2015.08 - 2021.08
Sales Representative
Australian Pneumatic Technologies
2013.04 - 2015.07
Store Manager
Panda Tyre Company
2009.07 - 2014.03
Cert 3 Transport & Distribution
2006-02
Warehouse Storeman
Truckline
2006.01 - 2009.02
High School Diploma -
MacGregor High School
2000.01 - 2004.11