Summary
Overview
Work History
Education
Skills
Certification
References
Languages
Software
Timeline
Generic

Tony Takchi

Sydney

Summary

Experienced System Security Specialist with a strong background in IT helpdesk and platform support, including leadership experience as a team leader. Proven ability to adapt to evolving technologies and prioritize tasks in fast-paced environments. Committed to driving operational excellence and fostering a collaborative team culture.

Overview

9
9
years of professional experience
1
1
Certification

Work History

System Security Engineer

BetCloud
11.2022 - Current
  • Enhanced system security by implementing advanced security techniques and protocols.
  • Conducted regular internal audits of systems and networks to ensure compliance with established security standards.
  • Conduct regular Penetration Tests and tighten system security by working with Developers to patch and update accordingly.
  • Managed access controls for sensitive data, ensuring only authorized users could access critical information.
  • Assisted in the development of customized training materials for employees, increasing awareness of cybersecurity best practices.
  • Reviewed proposed changes to company infrastructure from a security perspective, identifying any possible risks or areas needing improvement before implementation occurred.
  • Created standardized incident response program to outline immediate and consistent remediation of security breaches.
  • Implemented multi-factor authentication processes to enhance overall account security across the organization.
  • Optimized firewall configurations, strengthening network defenses against external threats.
  • Worked with teams to develop company-wide information assurance, security standards and procedures.
  • Offered preventive training to harden personnel against intrusion vectors such as phishing, ransomware and more. (using Knowbe4)

IT Operations Team Leader

Movigo Group
02.2022 - 11.2022
  • Leading the IT Operations for the group across AU, NZ, UK, PH
  • Managing acquisitions and mergers from IT perspective
  • Onboarding new sites in terms of assets, networking, and systems
  • Implementing Security policies, Security Trainings and ensuring IT Compliance
  • Coordinating with third party Vendors and MSPs (Telstra, Optus, ...) to deliver projects and ensure delivery and system uptime SLAs
  • Running Weekly Performance and Project Forecasting meetings with the team, and conducting regular training sessions
  • Managing and Monitoring Azure AAD, AWS services (EC2, Workspaces, Connect, S3, Route53, etc ...)
  • Managing and Monitoring Webservers and sites' availability and security, Git and source code management
  • Managing and Monitoring the local and SDWAN networks and connectivity across all sites and branches in a Hybrid Fortinet / Meraki environment
  • Handling Device Management and security using Intune, and FortiEMS
  • Tracking projects via Jira / Asana and updating documentation via Confluence / SharePoint
  • Assisting the team with support tickets when needed

Senior IT Support Specialist / Platform Support Team Lead

MyRepublic Pty Ltd
01.2020 - 02.2022
  • Being the first escalation point for IT Helpdesk & Platform Support Enquiries for Australia & New Zealand, and Handling requests coming from Singapore for Global IT enquiries
  • Being the liaise between the business and IT Teams to properly mirror the business needs to the technical implementations required
  • Troubleshooting, Investigating, and Fixing bugs and errors, and working closely with developers and solution architects to resolve issues in minimal time and working on prevention methods
  • Analyzing the system behavior and common tickets raised to improve the process and raise Feature Enhancement requests to the solution architects
  • Working closely with the Customer Experience Team to automate Email flows using Google compliance rules, Zapier, Dell Boomi, to centralize all customer related enquiries to Zendesk
  • Zendesk Administration and reporting using Explore
  • JIRA Release and Ticket Management, and updating stakeholders of the upcoming releases and tickets covered
  • Pulling out ad-hoc Reports from DB using PosgtreSQL, MySQL & raising report queries to BI team to integrate with our reporting system for Scheduled Reports
  • Monitoring the systems on Google Cloud Platform GCP and pulling out error logs, and escalating to Service Reliability Engineers when needed
  • Troubleshooting and managing Cloudflare and domain related enquiries for the group
  • Working with Solutions architects on our systems integrations and automating bulk processes using Dell Boomi
  • Forecast and budgeting for the department
  • Maintaining documentation of IT systems, processes, and procedures for easy reference by the team members. and providing trainings for team members
  • Continue to Perform the IT Specialist Role Tasks mentioned below

IT Support Specialist / Platform Support Engineer

MyRepublic Pty Ltd
10.2018 - 01.2020
  • Backend and Database Support using PostgreSQL / MySQL
  • System Administration and Maintenance for Google Admin, Office365, Domain Controllers & Servers: VMWare & ESXI, WSUS, ReaQta Endpoint Threat Response Platform, Eset Antivirus, Veeam Backup Solutions, Google Meeting Rooms, Printer Servers, PRTG Network Monitor
  • AD Group Policy Implementation, Remote Software Deployment & PowerShell Scripting
  • FortiGate, Cisco Meraki Firewall and VPN Administration
  • ITIL Ticket Handling, Asset Management & Tracking, IT Documentation & Task Tracking
  • Desktop Support in AU and Remote Offices in NZ, SG, PH

IT Support Analyst

Worldvision
06.2017 - 09.2018
  • Controlling, Monitoring, and support for AD, McAfee Antivirus, WSUS, Veeam backup, CCTV, Printers, Networking, GrandStream IP Telephony, IBM Notes Mail Client, Servers, Laptops and Peripherals
  • Responding to incident tickets following ITIL standards on ServiceNow, providing remote support for several locations within the country as well as other countries in the region, & on-site support if needed
  • Providing IT Training for new staff
  • Asset Tracking and management

IT Officer

Kallassi Group
12.2015 - 06.2017
  • Controlling and Monitoring Active Directory, Exchange Servers, Antivirus Servers, WSUS, Veeam and VSphere, Qnap Backup, NetApp, Fortigate, FortiAnalyzer, and Fortimail, CCTV and IP Cameras, Printer Support, Cabling
  • Hardware Maintenance, Computer Support, Fingerprint Machine Support
  • Troubleshooting and Server Support, in network administration

Education

Computer & Communication Engineering - Engineering

Notre Dame University
08.2014

Skills

  • Project Management
  • Network security management
  • Penetration testing
  • Cloud security
  • Threat analysis
  • Compliance auditing
  • Networking
  • IT Helpdesk
  • System Integrations
  • Leadership & Team Management

Certification

  • Oracle Foundations Associate
  • Smartsheets Product Certified User
  • Google Cloud Certificate in GSuite
  • Microsoft Certified Solutions Associate
  • Querying with T-SQL
  • CCNA

References

References available upon request

Languages

Arabic
Native or Bilingual
English
Native or Bilingual
French
Professional Working

Software

Terraform

Python

Google Script

Timeline

System Security Engineer

BetCloud
11.2022 - Current

IT Operations Team Leader

Movigo Group
02.2022 - 11.2022

Senior IT Support Specialist / Platform Support Team Lead

MyRepublic Pty Ltd
01.2020 - 02.2022

IT Support Specialist / Platform Support Engineer

MyRepublic Pty Ltd
10.2018 - 01.2020

IT Support Analyst

Worldvision
06.2017 - 09.2018

IT Officer

Kallassi Group
12.2015 - 06.2017

Computer & Communication Engineering - Engineering

Notre Dame University

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Tony Takchi