Tony Tchea
Malak
Summary
Customer-focused and reliable Security Officer with nearly five years of experience working across government, banking, retail, and public venues in Darwin. Known for staying calm under pressure, resolving issues efficiently, and delivering professional service with a positive attitude. Seeking an entry-level opportunity where reliability, adaptability, and strong customer service skills are valued.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Security Officer
Wilson Security
10.2021 - Current
- Provide customer service and security across various locations including MVR, major banks, retail outlets, and public venues.
- Assist customers with enquiries and procedures, ensuring respectful and professional interactions.
- Monitor customer traffic and complete safety checks to maintain a secure environment.
- Respond calmly to incidents, manage conflict, and report promptly to supervisors.
- Trusted for high-security sites due to reliability, professionalism, and strong communication.
Education
Year 12 Certificate -
Casuarina Senior College
01.2017
Skills
- Customer service & communication
- Conflict resolution & de-escalation
- Incident reporting & documentation
- Attention to detail & situational awareness
- Time management & punctuality
- Team collaboration
- Basic computer & data entry
- Calm under pressure
Certification
- Certificate II in Security Operations
- NT Security Licence – Security Officer & Crowd Controller
- Manual Driver's Licence (Full)
- First Aid Certificate – Current
Strengths
- Professional and dependable
- Friendly and customer-focused
- Calm and respectful under pressure
- Adaptable to different environments
- Quick learner and team player
Languages
English
Native or Bilingual
Hakka(chinese)
Elementary
Timeline
Security Officer
Wilson Security
10.2021 - Current
Year 12 Certificate -
Casuarina Senior College