Tony Toubia
Botany
Summary
Careful and dependable Baggage Handler with significant stamina and physical strength. Familiar with luggage transport. A team-player with excellent customer service skills.
Hardworking team member skilled in safely moving heavy loads manually or using forklifts and pallet jacks. Punctual, reliable and dedicated to teamwork. Good maintenance and repair skills with training in freight handling.
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
9
9
years of professional experience
Work History
Baggage Handler
Swissport
01.2023 - 09.2023
- Improved baggage handling efficiency by streamlining loading and unloading processes.
- Reduced lost luggage incidents by implementing an effective baggage tracking system.
- Enhanced customer satisfaction with timely and accurate baggage delivery to claim areas.
- Maintained a safe work environment by adhering to all safety regulations and guidelines.
- Collaborated with team members to ensure efficient transfer of luggage between flights.
- Provided excellent customer service, assisting passengers with luggage-related inquiries and concerns.
- Participated in ongoing training programs to stay current on industry best practices and safety regulations.
- Ensured proper storage of luggage in aircraft holds, preventing damage during transport.
- Assisted in the loading and unloading of cargo from aircraft, maintaining proper weight distribution for safe flight operations.
- Conducted regular inspections of baggage handling equipment, reporting any issues for prompt repair or replacement.
- Minimized delays by prioritizing tasks based on flight schedules and deadlines.
Pick Packer
PVH
09.2021 - 05.2022
- Enhanced packing efficiency by implementing proper techniques and ensuring correct product placement.
- Reduced errors in shipments by carefully inspecting packages for quality and accuracy.
- Maintained a clean and organized work environment, promoting safety and productivity.
- Improved team collaboration through effective communication and coordination with coworkers.
- Increased accuracy of packed items by diligently following packing lists and verifying product information.
- Ensured timely completion of orders through effective time management and multitasking skills.
- Supported warehouse operations by efficiently moving materials to designated areas using pallet jacks or hand trucks.
- Aided in maintaining stock levels by promptly notifying supervisors of low supplies or damaged items.
- Completed all assigned tasks promptly, adhering to strict deadlines while maintaining high-quality workmanship.
Freight Handler
Baileys Personnel contracted to FedEx
12.2019 - 06.2021
- Enhanced warehouse efficiency by streamlining freight handling processes and implementing organizational systems.
- Reduced shipment delays through diligent tracking of incoming and outgoing shipments, ensuring timely deliveries.
- Maintained a safe work environment by adhering to safety protocols and conducting regular equipment inspections.
- Assisted in inventory management, accurately updating the database with incoming and outgoing stock information.
- Collaborated closely with team members to complete tasks quickly and efficiently, boosting overall productivity.
- Promoted accuracy in order processing by double-checking items against packing lists before shipment.
- Operated various types of heavy machinery for efficient movement of goods within the warehouse, reducing manual labor demands.
- Contributed to cost reduction initiatives by minimizing wasted resources during freight handling procedures.
- Provided exceptional customer service when resolving issues related to damaged or lost shipments, ensuring client satisfaction.
- Supported continuous improvement efforts through consistent communication with supervisors about potential areas for growth and development in freight handling processes.
- Exceeded performance goals consistently while maintaining high-quality work standards in a fast-paced environment.
- Maximized cargo integrity by securely packaging items according to specific guidelines for each type of product handled.
- Demonstrated versatility in managing multiple responsibilities including order picking, packing, labeling, documentation preparation, and equipment maintenance.
- Ensured compliance with all relevant regulations and guidelines during daily freight handling activities, avoiding costly fines and penalties for the organization.
- Facilitated smooth shipping operations by coordinating effectively with transportation providers and other logistics partners when necessary.
- Inspected freight for any damage or faults prior to loading.
- Collaborated with team members to resolve challenges and improve productivity.
Wheelchair Assistance and Customer Care
Sydney International Airport
12.2018 - 01.2019
- Improved customer satisfaction by promptly addressing inquiries and resolving issues.
- Enhanced company reputation through excellent customer service and professional demeanor.
- Streamlined communication between departments for efficient problem resolution.
- Managed high call volumes with exceptional time management and multitasking skills.
- Implemented innovative strategies for managing high-stress situations effectively.
- Analyzed data trends to identify areas requiring improvement in the customer experience.
- Handled difficult situations calmly, maintaining professionalism at all times.
- Maximized customer retention by providing personalized assistance and tailored recommendations.
- Developed strong relationships with customers, leading to increased repeat business.
- Collaborated with team members to meet departmental goals and improve overall performance.
- Trained new employees in company procedures, ensuring consistent quality of customer care.
Leading hand
Resnov Enterprise
02.2017 - 01.2018
- Enhanced team productivity by efficiently allocating tasks and closely monitoring progress.
- Developed a strong rapport with staff members through effective communication and leadership skills.
- Streamlined operations for increased efficiency by implementing new processes and procedures.
- Coordinated project resources, ensuring timely completion of tasks while maintaining high-quality standards.
- Collaborated with cross-functional teams to devise innovative solutions for complex challenges faced during project execution.
- Cultivated a positive work environment that fostered teamwork, collaboration, and continuous improvement.
- Promoted safety awareness among the workforce, leading to reduced incidents and accidents on site.
- Delivered high-quality results consistently by enforcing rigorous quality control measures across all stages of the project lifecycle.
- Ensured adherence to company policies, industry regulations, and best practices throughout all aspects of project management.
- Applied troubleshooting and diagnostics abilities to assess repair and maintenance needs.
- Controlled costs by effectively managing inventory and improving productivity.
- Provided expert customer service and technical support to clients.
Leading hand
Landmark Developments Pty Ltd
01.2016 - 11.2016
- Enhanced team productivity by efficiently allocating tasks and closely monitoring progress.
- Developed a strong rapport with staff members through effective communication and leadership skills.
- Streamlined operations for increased efficiency by implementing new processes and procedures.
- Coordinated project resources, ensuring timely completion of tasks while maintaining high-quality standards.
- Mentored junior staff members to enhance their technical skills and boost overall team performance.
- Facilitated smooth workflows by proactively identifying potential issues and implementing corrective measures.
- Managed multiple projects simultaneously, adhering to strict deadlines without compromising quality or safety standards.
- Optimized resource allocation for improved project timelines and cost reduction efforts.
- Collaborated with cross-functional teams to devise innovative solutions for complex challenges faced during project execution.
Green Grocer Assistant
Botany Fresh Fruit Market
01.2015 - 12.2015
- Enhanced customer satisfaction by providing personalized service and product recommendations.
- Increased store efficiency by streamlining inventory management and implementing effective restocking processes.
- Promoted a clean and safe shopping environment by regularly maintaining store cleanliness and adhering to safety guidelines.
- Assisted in boosting sales through strategic merchandise displays and promotional activities.
- Contributed to positive team dynamics with strong communication skills and a collaborative attitude.
- Handled cash register transactions accurately, ensuring proper handling of customer payments and change distribution.
- Developed loyal customer relationships by addressing concerns promptly and offering tailored solutions to meet their needs.
- Exceeded daily sales targets consistently with excellent product knowledge and persuasive selling techniques.
- Reduced product spoilage by closely monitoring expiration dates and rotating stock as needed.
- Demonstrated adaptability by cross-training in multiple departments, maximizing versatility within the store operations team.
- Supported store leadership in executing marketing initiatives, resulting in increased foot traffic and revenue growth.
- Delivered superior customer service by quickly resolving complaints, leading to high levels of satisfaction ratings among shoppers.
Education
Bachelor of Arts - Architecture
UTS
Ultimo, NSW11.2023
01.2017
01.2017
01.2017
10.2012
Skills
- Advanced Level of computer skills including Excel, Microsoft Word and PowerPoint and architectural programs
- Team player and highly motivated
- Committed and dedicated to set new standards and always working beyond expectation
- Ready to pursue new challenges as well as taking in new skills
- Fast Paced Learner
- Honest and Reliable
- Very helpful towards others
- Cash handling
- Ability to develop and monitor accounting systems
- Computer literate
- Provide high quality customer service
- Strong work ethics
- Ability to meet deadlines
- Ability to monitor performance of trades
- Preparation of costing, quotations and invoicing
- Understanding of occupational health and safety procedures
Languages
Arabic
English
sporting achievements
- Under 18's soccer grand final winners
- Representative basketball division 1 winners
- Basketball grand final winners in 2013 and 2008
- Basketball runners up in: 2011 division 1, Under 14's 2013, under 16's 2014
- Basketball under 10's (best team player) in 2009
- Captain of Under 12's, 14's, 16's basketball team
- Captain of under 18's soccer team
personal information
- Age: 24
- Date of Birth: 04/06/1999
- Nationality: Australian
Timeline
Baggage Handler
Swissport
01.2023 - 09.2023
Pick Packer
PVH
09.2021 - 05.2022
Freight Handler
Baileys Personnel contracted to FedEx
12.2019 - 06.2021
Wheelchair Assistance and Customer Care
Sydney International Airport
12.2018 - 01.2019
Leading hand
Resnov Enterprise
02.2017 - 01.2018
Leading hand
Landmark Developments Pty Ltd
01.2016 - 11.2016
Green Grocer Assistant
Botany Fresh Fruit Market
01.2015 - 12.2015
Bachelor of Arts - Architecture
UTS
Similar Profiles
Kishan SainiKishan Saini
Ramp Agent at SwissportRamp Agent at Swissport
Rabih Masri Al ChaaraniRabih Masri Al Chaarani
Cargo Office Agent at SwissportCargo Office Agent at Swissport
Javier SaezJavier Saez
Supervisor of Fueling at SwissportSupervisor of Fueling at Swissport