To progress within the Information Technology & related fields, continually gaining as much knowledge & experience possible.
Overview
26
26
years of professional experience
Work History
Site Operations Manager – Media Operations
IBM GTS
07.2012 - Current
Responsible for managing multiple teams of Operators within the IBM Server Operations environment (Including Shift work 24hr x 7days x 365 days per annum)
Acts as the Supplier site representative Service Delivery Manager by overseeing, protecting and maintaining the operational integrity and SLA’s for all Server Operations delivery requirements
Acting as the first level Supplier Management escalation support
Managing relationships with IBM Server Operations, Storage Management and other approved Teams and Suppliers working within the Server Systems Operations Environment
Planning scheduling, reporting and delegating resources and workload
Developing documentation, maintaining and adhering to working procedures and standards, thereby maintaining the Quality Management System processes
Responsible for managing Vendor staff participation and coordination of Media and Systems activity in support of all scheduled and Ad Hoc Disaster Recovery events
Responsible for managing all in scope Data Centre day-to-day activities
Responsible for the induction and compliance of all Vendor Staff with Site Security, Conduct, Confidentiality and OH&S guidelines
Create/update problem dockets/SRMS
In instances where the supplier is the cause of issue
PSM Analyst
IBM GTS
07.2009 - 07.2012
Performing, Portable Storage Media(PSM) reviews to ensure compliance against contracts – In accordance with; IBM Security Control Documents(ISeC, GSD331/2, eBHS & ITCSI04
Performing contracted inventory reconciliations for all IBM GTS, Server Systems Operations client’s, based off Calendar Trigger’s from IT Security
Produce - Reconciliation, Inventory, Allocations & Discrepancy Reports, after performing Media Audits
These reports are then forwarded to IT Security to close off triggers, and kept as Audit Artefact; after obtaining Custodial Sign-Off
Installation of Media Management/Tracking Software(eTOC), throughout Victorian Sites
Shift Leader & Media Librarian
IBM GTS
01.2009 - 07.2009
Since the start of this year - have been filling in when necessary, the above Supervisory Roles
Completely confident, with the requirements & procedures involved with both positions
Print Specialist / Media Operation’s
IBM GTS
09.2006 - 07.2009
Performing & responding to tape mounts as per IBM support scheduled/requested requirements (Development & Production servers), for Backup & Recovery strategic requirements
First-level fault analysis/identification
Performing hardware resets as requested by a system support IBM administrator, on an ad hoc and approved Change basis
Monitoring hardware
Executing first level Hardware & Software commands/procedures
Picking, ejecting, filing & reporting of Media
Despatch & Receipt of Media to the designated offsite provider
Handling of any unexpected events or exceptions
Performing & Preparing special print jobs for specific client requirements, utilizing Infoprint - Print Server Software
Ability to operate all data storage devices (Standalone drives, Media Jukeboxes & Automated Tape Libraries)
General technical problem & fault restorations
Online problem lodging applications for IBM GTS & Telstra - ITAM, Manage Now, Problem & Solve
General Computer Networking & knowledge of functionality of related devices
Team Lead
05.2007 - 10.2007
To conduct an inventory capture service line for IBM GTS, in order to produce a hardware baseline, which are in scope for Myer
This was achieved by way of physical audit, capturing data on a hand held PDA/Scanner
To attend all Myer site’s (Department Stores, Offices & Distribution Centres), throughout Australia, that were available during the timeframe given to complete audit
Understanding of infrastructure and set-up of IT devices in store’s & office’s (Networking format)
Determining in scope Assets
Staff Supervision; allocating duties to Disposal Staff to maximize efficiency, making sure that all devices in scope are tagged/recorded & correct data captured
Transfer of data from PDA/Scanner’s to a PC/Laptop to produce a spread-sheet, editing data, making sure all fields entered are accurate, checking for errors/discrepancies
Sending completed Correlated Data, along with a Site Specific Report - to IBM GS Asset Management Transition Project Manager
After the initial Audits performed for Myer – I was specifically requested, to perform all major Audits, as Team Leader, throughout Victoria, SA & Tasmania
Audits performed include – Myer, BHP Billiton, AGL, TRU Energy, APIA, AAMI, Energy Australia, Suncorp, Fiserv & Hewlett Packard (Swiss Banking)
Except for Swiss Banking - Audits were conducted on behalf of, Infrastructure Lifecycle Management, Asset Management Transition Division, IBM GTS
Bench Leader
Versulux Lighting Systems
02.2002 - 09.2006
Assembling and wiring of Industrial Marine & Retail, light fittings (standard, electronic & emergency)
To wire up & assemble sample fittings as a guide for fellow bench workers, and to allocate tasks
Regional Delivery Manager at Kyndryl India Pvt Ltd ( Spin Off of IBM GTS wef sept 2021)Regional Delivery Manager at Kyndryl India Pvt Ltd ( Spin Off of IBM GTS wef sept 2021)