TONY TRAN
Richmond,VIC
Summary
To progress within the Information Technology & related fields, continually gaining as much knowledge & experience possible.
Overview
26
26
years of professional experience
Work History
Site Operations Manager – Media Operations
IBM GTS
07.2012 - Current
- Responsible for managing multiple teams of Operators within the IBM Server Operations environment (Including Shift work 24hr x 7days x 365 days per annum)
- Acts as the Supplier site representative Service Delivery Manager by overseeing, protecting and maintaining the operational integrity and SLA’s for all Server Operations delivery requirements
- Acting as the first level Supplier Management escalation support
- Managing relationships with IBM Server Operations, Storage Management and other approved Teams and Suppliers working within the Server Systems Operations Environment
- Planning scheduling, reporting and delegating resources and workload
- Developing documentation, maintaining and adhering to working procedures and standards, thereby maintaining the Quality Management System processes
- Responsible for managing Vendor staff participation and coordination of Media and Systems activity in support of all scheduled and Ad Hoc Disaster Recovery events
- Responsible for managing all in scope Data Centre day-to-day activities
- Responsible for the induction and compliance of all Vendor Staff with Site Security, Conduct, Confidentiality and OH&S guidelines
- Create/update problem dockets/SRMS
- In instances where the supplier is the cause of issue
PSM Analyst
IBM GTS
07.2009 - 07.2012
- Performing, Portable Storage Media(PSM) reviews to ensure compliance against contracts – In accordance with; IBM Security Control Documents(ISeC, GSD331/2, eBHS & ITCSI04
- Performing contracted inventory reconciliations for all IBM GTS, Server Systems Operations client’s, based off Calendar Trigger’s from IT Security
- Produce - Reconciliation, Inventory, Allocations & Discrepancy Reports, after performing Media Audits
- These reports are then forwarded to IT Security to close off triggers, and kept as Audit Artefact; after obtaining Custodial Sign-Off
- Installation of Media Management/Tracking Software(eTOC), throughout Victorian Sites
Shift Leader & Media Librarian
IBM GTS
01.2009 - 07.2009
- Since the start of this year - have been filling in when necessary, the above Supervisory Roles
- Completely confident, with the requirements & procedures involved with both positions
Print Specialist / Media Operation’s
IBM GTS
09.2006 - 07.2009
- Performing & responding to tape mounts as per IBM support scheduled/requested requirements (Development & Production servers), for Backup & Recovery strategic requirements
- First-level fault analysis/identification
- Performing hardware resets as requested by a system support IBM administrator, on an ad hoc and approved Change basis
- Monitoring hardware
- Executing first level Hardware & Software commands/procedures
- Picking, ejecting, filing & reporting of Media
- Despatch & Receipt of Media to the designated offsite provider
- Handling of any unexpected events or exceptions
- Performing & Preparing special print jobs for specific client requirements, utilizing Infoprint - Print Server Software
- Ability to operate all data storage devices (Standalone drives, Media Jukeboxes & Automated Tape Libraries)
- General technical problem & fault restorations
- Online problem lodging applications for IBM GTS & Telstra - ITAM, Manage Now, Problem & Solve
- General Computer Networking & knowledge of functionality of related devices
Team Lead
05.2007 - 10.2007
- To conduct an inventory capture service line for IBM GTS, in order to produce a hardware baseline, which are in scope for Myer
- This was achieved by way of physical audit, capturing data on a hand held PDA/Scanner
- To attend all Myer site’s (Department Stores, Offices & Distribution Centres), throughout Australia, that were available during the timeframe given to complete audit
- Understanding of infrastructure and set-up of IT devices in store’s & office’s (Networking format)
- Determining in scope Assets
- Staff Supervision; allocating duties to Disposal Staff to maximize efficiency, making sure that all devices in scope are tagged/recorded & correct data captured
- Transfer of data from PDA/Scanner’s to a PC/Laptop to produce a spread-sheet, editing data, making sure all fields entered are accurate, checking for errors/discrepancies
- Sending completed Correlated Data, along with a Site Specific Report - to IBM GS Asset Management Transition Project Manager
- After the initial Audits performed for Myer – I was specifically requested, to perform all major Audits, as Team Leader, throughout Victoria, SA & Tasmania
- Audits performed include – Myer, BHP Billiton, AGL, TRU Energy, APIA, AAMI, Energy Australia, Suncorp, Fiserv & Hewlett Packard (Swiss Banking)
- Except for Swiss Banking - Audits were conducted on behalf of, Infrastructure Lifecycle Management, Asset Management Transition Division, IBM GTS
Bench Leader
Versulux Lighting Systems
02.2002 - 09.2006
- Assembling and wiring of Industrial Marine & Retail, light fittings (standard, electronic & emergency)
- To wire up & assemble sample fittings as a guide for fellow bench workers, and to allocate tasks
Assistant Manager
Store 24 P/L
03.1999 - 12.2001
- Staff supervision, retail sales, stock & cash Management and supplier relationship Management
Education
Advanced Diploma of Business - International Trade
RMIT University
12.1998
Bachelor of Computing & Engineering Degree -
Monash University
12.1995
Victorian Certificate of Education -
Kew Secondary College
East Kew, Victoria12.1994
Skills
- Ability to operate all data storage devices
- General technical problem & fault restorations
- Online problem lodging applications for IBM GTS
- Online problem lodging applications for Telstra - ITAM
- Manage Now
- Problem & Solve
- General Computer Networking
- Knowledge of functionality of related devices
- Operational efficiency
- Asset management
- Facilities management
- Problem-solving
- Employee relations and conflict resolution
Accomplishments
- Promoted to [Job Title] after [Number] years with the company.
- Reduced lost workdays and recordable incidents to [Number] by implementing a safety awareness program.
- Reduced [Adverse effect] by [Number]% through [Action taken].
- Saved the company approximately $[Amount] million by [Action taken].
Hobbies and Interests
- Building & Repairing PC’s
- Breeding & Maintaining Tropical Fish
- Cricket
- Martial Arts
- Chess
Languages
English
Full Professional
Vietnamese
Professional Working
Timeline
Site Operations Manager – Media Operations
IBM GTS
07.2012 - Current
PSM Analyst
IBM GTS
07.2009 - 07.2012
Shift Leader & Media Librarian
IBM GTS
01.2009 - 07.2009
Team Lead
05.2007 - 10.2007
Print Specialist / Media Operation’s
IBM GTS
09.2006 - 07.2009
Bench Leader
Versulux Lighting Systems
02.2002 - 09.2006
Assistant Manager
Store 24 P/L
03.1999 - 12.2001
Bachelor of Computing & Engineering Degree -
Monash University
Victorian Certificate of Education -
Kew Secondary College
Advanced Diploma of Business - International Trade
RMIT University
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