Tony Tuiono

• Produced detailed reports outlining key issues and proposed solutions.
• Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
• Reduced project delays by proactively identifying potential roadblocks and devising contingency plans.
• Evaluated emerging technologies for potential integration into current projects, ensuring competitive advantage within the industry.
• Developed comprehensive project plans outlining scope, timeline, resources, and milestones for successful project completion.

The Senior Customer Account Manager is responsible for the delivery of the Customer Account Management Plans (CAMPs) to capture and align key strategic and operational focus areas for both the customer and the NSW Telco Authority that will drive future collaboration and foster successful outcomes for both the organisation and the customer.

Responsibilities:

• Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
• Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
• Work closely with Associate Account Managers and Ad Operations on day-to-day operational processes including campaign set-up, receipt of creative or tags, trafficking, optimization, troubleshooting and QA.
• Monitored and tracked campaigns to determine effectiveness and future changes.
• Drove team success through shared vision and recognition of quality performance.
• Updated operational methods, oversaw accounting procedures, tracked information and compiled data to improve efficiency.
• Partner with internal cross-functional teams to understand customer goals and key performance metrics and exceed those goals throughout the campaign
• Manage customer activity with CRM tools for maximum efficiency and visibility, with carefully executed follow-up to closure on open issue

The Service Centre Manager is responsible for all of the functions of that branch which include hiring employees, overseeing the centre operations, implementing strategies, building a rapport with the community, assisting with customer relations/solutions/resolutions, and ensuring that the branch meets its goals and objectives in a timely manner

Responsibilities:

• Directing all operational aspects including customer service, human resources, administration in accordance with organization values
• Developing forecasts, financial objectives and business plans
• Bring out the best of branch's personnel by providing training, coaching, development and motivation
• Locate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities
• Address customer and employee satisfaction issues promptly
• Manage Stakeholder engagement and relationships
• Network to improve presence and reputation of the branch
• Share knowledge with other branches and headquarters on effective practices, competitive intelligence, business opportunities and needs.

The NSW State Account Manager is responsible for managing the NSW State recruitment processes, procedures and looking after a portfolio of 50 accounts while managing a team of 6 team members across NSW.

Responsibilities:

• Update current and design new recruiting procedures (e.g Job application and onboarding processes)
• Supervise the recruiting team and report on its performance
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
• Negotiate contracts and close agreements to maximize profits
• Keep track of recruiting metrics (e.g Time-to-hire and cost-per-hire)
• Implement new sourcing methods (e.g Social recruiting and Boolean searches)
• Creating and presenting job ready programs/presentations
• Mentoring and coaching of staff and students
• Manage a portfolio of account to achieve long term success

THe Contract Manager is responsible for managing the Coles and Polar Fresh accounts. Managing a team of 3 people who oversee a cluster of 180+ casual workforce

Responsibilities:

• Managed accounts to retain existing relationships and grow share of business
• Operated and maintained applicant tracking and candidate management systems
• Advised, coached and counselled managers and staff to support human resources policies, procedures, programs and labor relations
• Developed recruiting strategies to identify qualified candidates and build network
• Updated training processes by reviewing existing documentation, leveraging feedback from associates, and working with legal and compliance teams
• Organize and facilitate operation meetings with both the union and clients.

The Customer Service Manager is responsible for managing the largest customer account onsite of Woolworth's Warehouse. Managing a team of 240+ team members.

Responsibilities:

• Built and strengthened long-lasting client relationships
• Trained and regularly mentored associates on performance-oriented strategies and customer service techniques
• Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags
• Followed through with client requests to resolve problems
• Operated and maintained applicant tracking and candidate management systems
• Run inductions/safety and WHS meetings/tool box meetings

The Account Manager is responsible of being apart of both the HiTech Government Supply Team (HGST) and Private supply team. Managing and overseeing the search, select recruitment and management process for various accounts and building relationships with current and new clients

Responsibilities:

• Established relationships with key decision-makers within customer's organization to promote growth and retention
• Researched and identified opportunities for account growth, account penetration and market expansion
• Negotiated and closed long-term agreements with new clients in assigned territory
• Reached out to potential customers via telephone, email and in-person inquiries
• Manage the recruitment process including sourcing and interviewing candidates, arranging interviews, conducting reference checks, negotiating contract rates and contract management
• Building and maintaining a mutually rewarding relationship with contractors and clients
• Met with managers to discuss vacancies, applicant qualifications and characteristics of top candidates.

The Contingency Manager is responsible for leading a team of 15+ team members. Key focus on supporting and mentoring team members on procedures/policies and how to improve performances to achieve monthly KPI's

Responsibilities:

• Recruitment Process (sourcing, interviewing and assessing candidates)
• Mentoring, coaching, training and development of new and existing staff
• Supporting a team to achieve their daily and monthly targets
• Working on high value accounts
• Dealing with customers experiencing financial hardship
• Communicating with clients and stakeholders
• Dealing with disputes/complaints and minimizing escalations to achieve 1call resolutions.

The Account Manager is responsible for managing a team of 40+ staff to ensure flights are catered to efficiently and building and maintaining relationships with customer key accounts.

Responsibilities:

• Managed key accounts (Singapore Airlines, Hawaii Airlines, China Southern, Airlines, Delta, American Airlines + Others)
• Achieve assigned strategic account objectives
• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
• Communicate with major clients and stake holders on a regular basis and respond to specific queries
• Provided direction and guidance to internal teams in order to achieve targets
• Developed and implemented daily operations plans such as delivery routes and employee assignments
• Oversaw day-to-day operations of large teams across several sites
• Collaborated with area managers to evaluate needs and optimize operational plans
• Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.