Tony Vuong
Sydney,NSW
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
1
1
Certificate
40
40
years of professional experience
Work History
Buy and Sell Trading Manager
tonyh3 Trading pty Ltd (in Hong Kong)
Sydney
02.2018 - 03.2021
- Check all documents, deal with a customer, check the gold delivering, balance the account.
- Led team in resolving customer inquiries, enhancing service quality and response times.
- Streamlined communication processes, reducing response time to customer issues by implementing standardized procedures.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Analyzed customer feedback, identifying trends to inform strategic adjustments in service delivery.
- Led sales team to achieve quarterly targets through effective training and motivation strategies.
- Managed accounts to retain existing relationships and grow share of business.
- Implemented systems and procedures to increase sales.
Sales Agent
Maxin Global investment Pty Ltd
Melbourne
02.2020 - 04.2020
- Purchase & seller manager, trading all Cov 19, products around the world.
- Mask gloves, Cloth, test kits, beds, etc...
- Led sales strategy development to increase market share and drive revenue growth.
- Cultivated relationships with clients to identify investment opportunities.
- Negotiated contracts with prospective clients, helping to secure long-term business partnerships.
- Negotiated prices, terms of sales and service agreements.
- Generated advertising brochure for vendor use.
Smart Tour & Travel Tour Guide, Director
Travel-Smart Tour & Dairly Locate Travel
Burwood Sydney
01.2010 - 02.2015
- Provided exceptional customer service, addressing inquiries and enhancing visitor experiences.
- Conducted engaging guided tours, showcasing historical landmarks and cultural sites.
- Developed in-depth knowledge of local attractions, ensuring accurate information delivery to guests.
- Assisted in creating tour itineraries, optimizing routes for efficiency and guest satisfaction.
- Trained new staff on safety protocols and tour procedures, fostering a knowledgeable team environment.
- Built personal relationships with guests to promote positive experiences.
- Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
- Increased customer satisfaction through attentive listening and personalized tour adjustments based on group interests.
- Streamlined booking process with digital tools, making it easier for customers to reserve and customize their tours.
- Checked tour vehicles for cleanliness, safety and functionality.
- Worked closely with management staff to create new and lucrative tours.
- Maintained accurate records of tour members and managed customer paperwork for organizational maintenance.
Director of Sales
Wiley -Park Supermarket & Import
Wiley Park
02.2002 - 01.2006
- Promoted to the department manager, my role was assisting the Store Manager in ensuring smooth operational matters of the store.
- I was tasked to manage various departments in the store; to oversee stock ordering, merchandising, budgeting, expense control, shrinkage, floor security and housekeeping while managing a team of 2-4 staff.
- I had to ensure good customer service standards at all times.
- Achieved highest gross profit for financial year.
- Involved in total refurbishment of Miranda Store (One of the top performing stores in Australia).
- Directed export operations, ensuring compliance with international trade regulations.
- Managed relationships with overseas suppliers, negotiating favorable terms and conditions.
- Streamlined logistics processes, improving shipment accuracy and reducing lead times.
- Developed strategic export plans aligned with market trends and customer demands.
- Processed company's import permit and export license processes.
- Designed export strategies to meet project delivery requirements.
- Optimized supply chain operations by collaborating closely with suppliers, carriers, freight forwarders, customs brokers, and other key stakeholders involved in the export process.
- Insured cargo against loss, damage or pilferage.
- Tracked shipments processing through customs and other agencies and obtained clearances.
- Built relationships with customers and community to establish long-term business growth.
Dealer Customer Service
Star City Casino Superior
Sydney & Melboure
02.1996 - 01.2002
- Dealt various table games, ensuring adherence to casino rules and regulations.
- Managed game flow to enhance player experience and maintain engagement.
- Monitored chips and payouts accurately during gameplay activities.
- Trained new dealers on game procedures and customer service standards.
- Resolved player disputes efficiently, promoting a positive gaming atmosphere.
- Implemented strategies to improve operational efficiency on the gaming floor.
- Provided exceptional customer service, fostering long-term relationships with guests.
- Continuously honed dealing skills to maintain a high level of proficiency in various casino games, increasing versatility and adaptability in response to changing customer preferences.
- Maintained fast, smooth game pace by efficiently handling dice, chips, money, and cards.
- Adhered to company and game policies as well as state and federal regulations.
- Ensured accurate financial transactions by adhering to strict cash handling policies and maintaining meticulous records.
- Excited guests through engaging conversation while dealing cards efficiently for seamless gameplay experience.
- Assisted in the training of new dealers, sharing expertise on game rules and procedures for an efficient onboarding process.
- Inspected cards and gaming equipment to verify proper functioning and good working order.
- Monitored gaming tables closely, identifying potential issues or disputes and resolving them promptly to uphold casino standards.
- Maintained a clean, organized, and welcoming environment for customers to enjoy their gaming experience.
- Dealt appropriate number of cards to each player and verify placed bets before starting game.
- Adhered to all local laws, regulations, and casino policies consistently, upholding high ethical standards in all professional duties performed.
- Learned and followed company procedures to maintain consistency and standards.
- Handled and shuffled cards and playing pieces to maintain game integrity.
- Kept gaming areas clean and organized to maintain safe and secure environment.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
- Kept track of game outcomes and reported to supervisor for accurate record keeping.
- Controlled equipment such as roulette wheels to run games.
- Worked with dealer team to run larger games such as craps and baccarat.
- Trained new dealers in rules and operation of different games.
- Trained new dealers on game rules, operational procedures, and customer service standards.
- Dealt cards and compared hands to determine winners of games such as blackjack.
All's Commercial & Supply Chain Director
Fast Food Restaurant .Co
Sydney
05.1981 - 01.1996
- All's Commercial & Supply Chain Director, I am part of the senior leadership team and am accountable for the organization's consistent achievement of its mission and financial objectives.
- In program development and admin, my specific committee responsibilities are:
- A) Assuring that the organization has a long-range strategy for which achieves its mission, and toward which it makes consistent and timely progress.
- B) Provide leadership in developing program, organizational and financial plans with the senior leadership team and staff, and to carry out policies and plans authorized by the board.
- C) Promote active and broad participation by volunteers in all areas of the organization's work.
- D) Maintain official records and documents, and ensure compliance with federal, state and local regulations.
- E) Maintain a working knowledge of significant
Restaurant Manager
KFC/PESICO restaurant / McDonald Restaurant /Red Rooster fast food /,pizza hut restaurant
Sydney
03.1988 - 03.1995
- Supervised daily operations to ensure optimal service quality and efficiency.
- Trained and mentored staff to enhance team performance and customer satisfaction.
- Implemented inventory management systems to reduce waste and improve stock accuracy.
- Developed staff scheduling strategies to maximize labor efficiency and minimize costs.
- Analyzed sales trends to inform menu adjustments and promotional strategies.
- Led initiatives to improve customer experience through feedback analysis and service enhancements.
- Managed financial operations, including budgeting, forecasting, and P&L analysis for informed decisionmaking.
- Established strong communication channels among team members for seamless coordination of front-of-house and back-of-house operations.
- Streamlined inventory management for improved cost control and waste reduction.
- Managed inventory control, cash control, and store opening and closing procedures.
- Ensured compliance with health and safety regulations, maintaining a clean and safe environment for staff and customers.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Approved regular payroll submissions for employees.
- Supervised guests at front counter, answering questions regarding products.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
Development Business Manager
Wiley_park Supermarket Imports & Exports / Chicken Run Fast Food Shop
Wiley_park
06.1982 - 03.1989
- 1, operation/business ,imports & Exports
- 2 Stock Control, General merchandise area
- 3 Promotions new Products
- 4 Customers Services ,Ordering,Sales etc
- 5 fast food area
- 6P&L control ,Rostering ,training the trained,security,payroll etc..
- Oversaw daily operations to ensure efficient workflow and optimal customer service.
- Developed and implemented inventory management strategies to reduce waste and improve stock accuracy.
- Led team training initiatives to enhance product knowledge and improve service delivery standards.
- Implemented cost-cutting measures, resulting in substantial savings for the organization without compromising on quality or performance.
- Assisted in recruiting, hiring and training of team members.
Project Director
Fast Food Restaurant .Co
Sydney
01.1981 - 12.1981
- In this area, I was responsible for developing the small shop format, wholesales business units & Import & Export.
- The Project Director position leads a cross-functional team through the strategic process, from development of the strategy and approach to greenfield deployment of business critical functional and technical areas.
- Additionally, my responsibilities included recommending actions.
- As a senior functional management position, I had more than 3 subordinate managers each of whom hold positions requiring the delegation of work to more than 3 subordinates in supervisory technical or skilled positions.
Education
HOSPITALITY - Hospitality,tourism managers
Service
01-2002
Certificate II -
National Institute of Training PTY LTD
01-2008
Certificate II - first aid certificate
Raine & Horne Real Estate Academy
01-2003
Senior Secondary Certificate of Education - Hospitality,tourism managers
Service
01-2002
Certificate II - undefined
Tafe NSW TFE commission
01-2002
Certificate II - certification
Pesico Restaurants international technical college
01-1992
Certificate II - undefined
NSW Department of Sydney Technical College
01-1986
Senior Secondary Certificate of Education - Management
Homebush boys High school
01-1982
Skills
Business Development
- Category Management
- Retail
- Sales Targets
- Marketing
- Merchandising
- Mortgage
- Operating System ,solid problems,excellent sale
- Retail Marketing
- Customer service
- Active listening
- Complaint resolution
- Payment processing
- Customer satisfaction measurement
- Follow-up skills
- Order processing
- Team development
- Documentation
- Customer relationship management (CRM)
- Staff training
- Product sales
- Client relations
- Sales training
Certification
- Hospitality - Responsible Conduct of Gambling Card - NSW
- I have my own transport.
Languages
English
Limited Working
Chinese
Limited Working
Vietnamese
Limited Working
Chinese (Cantonese)
Limited Working
Chinese (Mandarin)
Limited Working
Interests
- Food Tourism
- Documenting and sharing travel experiences
- Train Travel
- Cooking
Timeline
Sales Agent
Maxin Global investment Pty Ltd
02.2020 - 04.2020
Buy and Sell Trading Manager
tonyh3 Trading pty Ltd (in Hong Kong)
02.2018 - 03.2021
Smart Tour & Travel Tour Guide, Director
Travel-Smart Tour & Dairly Locate Travel
01.2010 - 02.2015
Director of Sales
Wiley -Park Supermarket & Import
02.2002 - 01.2006
Dealer Customer Service
Star City Casino Superior
02.1996 - 01.2002
Restaurant Manager
KFC/PESICO restaurant / McDonald Restaurant /Red Rooster fast food /,pizza hut restaurant
03.1988 - 03.1995
Development Business Manager
Wiley_park Supermarket Imports & Exports / Chicken Run Fast Food Shop
06.1982 - 03.1989
All's Commercial & Supply Chain Director
Fast Food Restaurant .Co
05.1981 - 01.1996
Project Director
Fast Food Restaurant .Co
01.1981 - 12.1981
Certificate II - first aid certificate
Raine & Horne Real Estate Academy
Certificate II - undefined
Tafe NSW TFE commission
Certificate II - certification
Pesico Restaurants international technical college
Certificate II - undefined
NSW Department of Sydney Technical College
Senior Secondary Certificate of Education - Management
Homebush boys High school
HOSPITALITY - Hospitality,tourism managers
Service
Certificate II -
National Institute of Training PTY LTD
Senior Secondary Certificate of Education - Hospitality,tourism managers
Service
AVAILABILITY
- I am available:
- Monday - Mornings, Afternoons
- Tuesday - Mornings, Afternoons
- Wednesday - Mornings, Afternoons
- Thursday - Mornings, Afternoons
- Friday - Mornings, Afternoons
- Saturday-Afternoons
- Sunday - Mornings