TONY WHITE
Moonah,Australia
Summary
Dynamic leader at TJW Enterprises with a proven track record in project management and customer service solutions. Demonstrated expertise in relationship building and process improvement, resulting in significant performance enhancements. Possesses strong public speaking and vendor relationship management skills, driving strategic business growth and customer satisfaction. Dedicated to leveraging these strengths to foster innovative solutions and enhance operational efficiency.
Overview
17
17
years of professional experience
Work History
Business Owner and Manager
TJW Enterprises
01.2018 - Current
- Managed complex projects from start to finish
- Set pricing structures according to market analytics and emerging trends.
- Negotiated contracts with vendors for supplies and services.
- Performed student background reviews to ascertain learning deficiencies and strengths to develop tailored lessons based on student needs.
- Built and strengthened positive relationships with students, parents and teaching staff.
- Implemented safety protocols for the use of art materials and equipment.
- Organized field trips to museums or galleries so that students can observe professional artwork first hand.
Customer Service Specialist
Commonwealth Bank of Australia
01.2008 - 12.2018
- Solving problems for customers efficiently and professionally while maintaining a sense of personal, real, non-robotic service
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Mentored junior team members and managed employee relationships.
- Maintained a high level of professionalism while interacting with customers via phone or email.
Education
HSC -
Newcastle High School
12.1993
Certificate 4 - Customer Contact
Management Consultancy International
Skills
- Project Management
- Customer Service Solutions
- Tailored Service Delivery
- Time management
- Process Improvement
- Clear Communication Skills
- Employee development
- Business development
- Task delegation
- Vendor relationship management
- Customer relations
- Performance improvement
- Professional networking
- Relationship building
- Social media marketing
- Public speaking
- Verbal and written communication
Awards
- CSR of the Month, 05/01/14, CBA
- Certificate 4 in Customer Contact
- Regular Contributor to Australian Artist Magazine
References
References available upon request.
Timeline
Business Owner and Manager
TJW Enterprises
01.2018 - Current
Customer Service Specialist
Commonwealth Bank of Australia
01.2008 - 12.2018
HSC -
Newcastle High School
Certificate 4 - Customer Contact
Management Consultancy International
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