Tony Zhong

Managing the Quality and Excellence program in three distribution centres (ambient) and making sure Good Warehouse Practices (GWP) are implemented on-site.

- Working with the operations team to resolve non - conformances in the distribution centres.

- Weekly verification walks to ensure food safety and compliance are implement on- site.

- Pest control management.

- Document control

- Assisting each distribution centre with quality support.

- Raising CARs to identify the root cause analysis and establishing corrective and preventative actions to reduce non - conformances in the distribution centres.

- Maintaining the HACCP programme on-site

Working as a Quality Leader in night shift and supporting the production team at their Huntingwood site that runs 24/5 with more than 100 people on - site splitting into three shifts.

- Releasing finished products on SAP

- Product re-sampling

- Environmental monitoring programme and water - testing

- Initiating internal audits such as GMP

- Document control

- Sensory evaluation with production team.

- Investigating customer complaints and NCRs.

- Weight check calibrations

- Assisting production with product change overs and allergen clean.

Working in a food manufacturing site responsible for producing breakfast granola, cereal, clusters and muesli for Aldi, Foodstuffs, Coles and Woolworths. The production facility have a staff of over 80 people that is split into three shifts from morning, afternoon and night and works 24h for 5 days.

• Inspected finished goods to verify conformance with customer specifications and company quality standards.
• Initiating GMP, internal, knife and plastic audits.
• Assisting the production team and training them on QCP and CCP procedures.
• Fixed identified issues to improve workflows.
• Addressed non-conformance issues, pausing production to correct errors.
• Environmental monitoring in the production site.
• Customer complaints and investigating the root cause of the problem.
• Interacting with raw material and packaging suppliers.
• Developed quality assurance plans by conducting hazard analyses, identifying critical control points and establishing critical limits.

Working in Auckland head office handling consumer and customer complaints originating from New Zealand and Australia and compensating them for the affected products. Processing Certificate of Analysis (CoAs) for deliveries and providing food safety certificates to customers when required.

• Handled consumer complaints to address their concerns about product quality.
• Sending Certificate of Analysis (CoA) to customers when requested.
• Providing excellent customer service to consumers on the line and e-mail.
• Exposure to SAP for sales and delivery orders.
• Maintained up-to-date knowledge of company regulations to drive product quality, consistency and compliance.
• Providing food safety advice to consumers.
• Handling food safety certificate and insurance documents on the customers request.

A team of 10 staff members working on rotated shifts each week between morning and afternoon dealing with samples of red meat, poultry and seafood. Using microbiological techniques to identify and eliminate food-borne microorganisms for our customers.

• Performed testing and quality control using approved laboratory procedures and instrumentation.
• Monitoring samples by using Labware (LIMS).
• Implementing aseptic techniques to reduce the risk of cross - contamination.
• Worked flexible hours across night, weekend and holiday shifts.
• Utilising microbiological techniques to complete projects on time.
• Cleaned and sterilized lab area, tools and equipment.
• Followed laboratory guidelines for handling food samples.
• Prepare trial samples of products for microbiological shelf-life and routine testing.
• Experience processing water samples by vacuum filtration and serial dilutions
• Collected, labeled and stored lab samples according to laboratory specifications

• Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
• Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
• Helped customers complete purchases, locate items and join reward programs.
• Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
• Answered customer questions and helped find specific items.
• Answered questions about store policies and addressed customer concerns.
• Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
• Balanced and organized cash register by handling cash, counting change and storing coupons.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Used POS system to process sales, returns, online orders and gift card activations.