Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

TONYA FOLEY

Newtown

Summary

Motivated and passionate for hospitality and delivering exceptional customer service. Hardworking, forward-thinking, with 3 years of customer service experience behind me.


Tech-savvy, highly accurate, and efficient with data entry and general operations. Exceptional people skills, bubbly personality, and quick learner. Seeking an assistant manager role, to grow my knowledge, take on new responsibilities and complex tasks that challenge me

Overview

5
5
years of professional experience
1
1
Certification

Work History

Bartender/Waitress

Wilsonton Hotel
01.2023 - 12.2024
  • Assisted customers via phone, answering questions & confirming hotel/dinner reservations.
  • Managed guest arrivals including processing payments, noting requests and issuing room keys
  • Updated computer system RMS, with guest arrivals/departures
  • Performed opening and closing duties on busy weekends in the restaurant.
  • Consistently provided excellent customer service and maintained a positive attitude while interacting with customers and co-workers
  • Demonstrated a thorough knowledge of all drink recipes and alcohol safety procedures
  • Showed high efficiency in serving multiple customers at a time.
  • Trained new hires in the service of operations in the bistro
  • Performed wait staff duties by taking food orders and liaising with the kitchen
  • Took orders for drinks from guests and delivered them accurately and promptly

Sales Consultant

Rivers
01.2020 - 12.2022
  • Greeted customers with a friendly smile and helpful attitude
  • Answered any questions regarding inventory, sales, and promotions
  • Focused on being punctual, hardworking, and reliable
  • Worked well with other employees to ensure smooth processes
  • Performed closing duties every Sunday on my own

Education

Diploma of Graphic Design -

Torrens University

Skills

  • Able to work independently or in a team environment with capabilities of taking initiative to help or guide other staff
  • Attentive to detail
  • Confidence in decision making and problem solving
  • File and calendar management
  • Forward planning and scheduling
  • Proficient in Microsoft
  • Strong communication with customers and abilities to build a trusting relationship

Certification

  • Certificate III in Business
  • Certificate III in Screen & Media
  • RSA & RSG certified
  • Food Safety
  • Blue Card

Languages

English (fluent)
Russian (fluent)
French (A2 level)

References

  • John Ryan, Wilsonton Hotel - Manager, 0411 594 773
  • Jenna De Lai, Wilsonton Hotel - Manager, 0400 835 562

Timeline

Bartender/Waitress

Wilsonton Hotel
01.2023 - 12.2024

Sales Consultant

Rivers
01.2020 - 12.2022

Diploma of Graphic Design -

Torrens University

Similar Profiles

CREATE PROFILE
TONYA FOLEY