Tonya Owen
Melbourne,VIC
Summary
I am a people person, with a strong belief in delivering exceptional customer service. I am a values-based leader and mentor, and have extensive experience in facility development, marketing, budgeting and financial skills.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Team Leader Sport and Community Facilities
Hume City Council
11.2016 - Current
- coordinate the operations of sport and community facilities within Hume
- actively promote facilities and services to enhance participation opportunities to communities such as local schools, sporting clubs and CALD communities
- regularly liaise with stakeholders to increase facility utilisation and create new participation opportunities including the development of 3 additional multi-sports courts for the Craigieburn Community
- budgetary planning and implementation including salaries, consumables and income/expenditure, debtor maintenance and purchasing
- supervision of approximately 20 staff and contractors
- administer timesheets and rosters
- managed conflict resolution among team members, fostering a positive and collaborative work environment.
- mentor junior staff members, helping them develop their leadership potential and advance their careers.
- collaborate with other department leaders to establish shared goals and ensure alignment across teams.
- provide continuous support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
Minor Facility Co Ordinator
Hume City Council
08.2006 - 11.2016
- contractor management
- manage bookings and customer enquiries
- customer service via phone, email and face to face
- maintain well-organized, tidy and fully-functional facilities for guests.
- WHS representative
- enhanced workplace safety by conducting thorough risk assessments and implementing necessary precautions.
- Manage emergency situations effectively resulting in safe evacuations when required, preventing injury or loss of life among team members.
Education
Bachelor of Science - Physical Education
Victoria University
Melbourne11.1995
Graduate Diploma - Sports Management
Victoria University
Melbourne11.1997
Frontline Management -
Right Management
Melbourne11.2004
Skills
- Leader
- Customer Focus
- Coach and mentor
- Approachable
- Organised
- Team Player
- Team Supervision
- Committed
- Technical Support
- Employee Evaluation
- Conflict resolution
Accomplishments
- Achieved financial year budget with an overall net surplus
- Completed Greenvale Recreation Centre multi-sports court re-development.
- Manager of Craigieburn Sports Stadium
- Craigieburn Sports Stadium multi sports court re-development Project control group (PCG) - current
Certification
Level 2 First Aid/CPR
Working with children's check
Mental Health First aid
Recruitment & Selection
Equal Employment Opportunity
Conflict resolution
Incident investigation
Customer service first
Timeline
Team Leader Sport and Community Facilities
Hume City Council
11.2016 - Current
Minor Facility Co Ordinator
Hume City Council
08.2006 - 11.2016
Bachelor of Science - Physical Education
Victoria University
Graduate Diploma - Sports Management
Victoria University
Frontline Management -
Right Management
Level 2 First Aid/CPR
Working with children's check
Mental Health First aid
Recruitment & Selection
Equal Employment Opportunity
Conflict resolution
Incident investigation
Customer service first
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