To Quyen Su
Highgate Hill,QLD
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Food and Beverage Supervisor
West End Garden
04.2023 - Current
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
Food and Beverage Attendant
Vietfood
09.2022 - 03.2023
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Trained new staff members on company policies and procedures.
- Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
- Processed payments for orders and provided customers with change.
Short Order Cook
Grilled Fish
12.2020 - 08.2022
- Kept kitchen up to code for health and safety inspections.
- Worked in fast-paced environment with sense of urgency to serve guests quickly.
- Prepared food items according to recipe to drive quality and consistency.
- Understood cooking techniques and fundamentals to maximize safe food handling.
Apprentice Painter
Jade Painting
10.2020 - 12.2020
- Painted indoor areas such as hallways, bathrooms, and lobbies.
- Protected surfaces from damage and spills by using drop cloths prior to and during painting.
- Painted surfaces using brushes, spray guns, and paint rollers.
- Climbed scaffolding, staging, ladders, and planks to reach work area surfaces and observed safety protocols to prevent falls.
- Repaired wall holes and scrapes.
Food and Beverage Attendant
West End Garden
02.2017 - 09.2020
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Greeted and seated guests to provide friendly and welcoming experience.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
Education
No Degree -
Centenary State High School
Jindalee, QLDSkills
- Multi Tasking
- Train Employees
- Guest Relations Management
- Verbal and Written Communication
- Issue Resolution
Languages
Vietnamese
Native or Bilingual
Cantonese
Limited Working
English
Professional Working
Timeline
Food and Beverage Supervisor
West End Garden
04.2023 - Current
Food and Beverage Attendant
Vietfood
09.2022 - 03.2023
Short Order Cook
Grilled Fish
12.2020 - 08.2022
Apprentice Painter
Jade Painting
10.2020 - 12.2020
Food and Beverage Attendant
West End Garden
02.2017 - 09.2020
No Degree -
Centenary State High School
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