Summary
Overview
Work History
Education
Certification
Timeline
Generic

Torah Griffiths

Maryland,NSW

Summary

Professional worker with proven experience in customer service, sales, and stock management. Known for strong team collaboration, adaptability, and solutions-driven approach. Skilled in assisting customers, handling transactions, and maintaining store organization. Reliable and results-focused, ready to contribute effectively in dynamic environment.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Retail Assistant

BWS
11.2022 - Current

Through my part-time position I see a wide variety of people from my community and create professional bonds. My roles at the business is as follows.

  • Use POS system to process sales, returns, online orders, and gift card activations.
  • Greet customers, helped locate merchandise, and suggested suitable options.
  • Receive, process, and organise deliveries.
  • Ensure product is properly stocked and presented.
  • Communicate with customers, businesses, and delivery personnel over the phone.
  • Gained knowledge of liquor policies, laws and regulations as well as the company values.
  • Undertake heavy lifting.
  • Ability to handle situations safely and calmly.

Admin / Accounts Trainee - Certificate III

Coles Refrigeration & Air Conditioning
09.2021 - 10.2022

In this position I undertook the general accounts payable and receivable within the business. Through my employment I gained proficiency in programs such as the Microsoft Suite, Xero and Simpro.

  • My roles in the company included:
  • Taking and actioning a high intake of calls. Ensuring customers are directed to the right individuals and their request has been correctly escalated.
  • Quarterly reporting process, ensuring that records and employees are up to date and practicing under the business legislation and policies.
  • Process, action and file documents as correlated with the monthly payment process.
  • Data input, drafting quotes and jobs.

Business Trainee - Certificate II

Callaghan College Jesmond
03.2020 - 09.2021

Working alongside the careers department at Callaghan Jesmond, I undertook my Certificate II in Business Services over the course of 2 years. My tasks within this role were:

  • Scheduling meetings
  • Organising events.
  • Creating and producing a weekly newsletter for students.
  • Scanning and uploading documents
  • Attending a weekly meeting as well as taking minutes
  • Participated in courses regarding privacy and confidentiality, reporting incidents and hazards, a well as hazard identification.

Customer Service and Food Preparation

KFC
09.2020 - 12.2021

During my employment at KFC I worked within a team in a fast-paced and busy environment. My roles were as follows:

  • Handling card and cash transactions working in the drive thru window.
  • Training new staff members
  • Communicating with customers. Resolving complaints quickly and professionally
  • Preparing and handling food
  • Stock take
  • Took part in the Youth Foundation donations and promoted to customers.

Education

The Higher School Certificate - HSC

Callaghan College Jesmond Senior Campus
09.2022

Certification

  • Certificate II Business Services - Student Based Traineeship 2021


  • The Higher School Certificate - September 2021


  • Responsible Service of Alcohol (RSA) - October 2022


  • Work Health & Safety General Construction Induction (White Card) - July 2023


  • High Risk Work Licence (Forklift) - July 2024

Timeline

Retail Assistant

BWS
11.2022 - Current

Admin / Accounts Trainee - Certificate III

Coles Refrigeration & Air Conditioning
09.2021 - 10.2022

Customer Service and Food Preparation

KFC
09.2020 - 12.2021

Business Trainee - Certificate II

Callaghan College Jesmond
03.2020 - 09.2021

The Higher School Certificate - HSC

Callaghan College Jesmond Senior Campus
Torah Griffiths