Summary
Overview
Work History
Education
Skills
Accomplishments
Certificates And Awards
References
Certification
Timeline
Generic

Toren Ygosse

Brisbane,Queensland

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Bar and Gaming Attendant

ALH Group
06.2022 - Current
  • Provided excellent customer service, ensuring a positive and enjoyable experience for patrons
  • Managed bar operations, including mixing and serving beverages, handling cash transactions, and maintaining cleanliness
  • Operated gaming machines, explained game rules to customers, and assisted with payouts
  • Collaborated with colleagues to ensure a smooth and efficient operation of the establishment.
  • Maintained clean and safe work environment and monitored immediate area and surroundings for trash and debris.
  • Monitored gaming activities in assigned area for gaming illegal actions or suspicious activities.

Coles Service Team Member

Coles Supermarket
01.2021 - 11.2021

Operated cash registers accurately and efficiently, handling transactions and maintaining a clean checkout area

  • Restocked shelves and ensured the store's appearance was neat and organized
  • Collaborated with colleagues to ensure smooth store operations and customer satisfaction.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.

Head Cook and Rack Out

KFC
01.2018 - 06.2020
  • Led a team of kitchen staff, overseeing food preparation, cooking, and presentation
  • Maintained high food quality standards and followed safety and hygiene protocols
  • Managed inventory and ensured timely ordering of supplies to avoid shortages
  • Trained new team members and fostered a positive work environment.

Pandanus Catering Staff

01.2017 - 01.2020
  • Collaborated with a catering team to provide catering services during events at Cowboys Stadiums
  • Prepared and served food and beverages to event attendees, ensuring a positive experience
  • Maintained a clean and organized work area and assisted in setup and breakdown of catering stations.

Education

Bachelor of Education in progress -

Griffith University
Brisbane, QLD
01.2025

Skills

  • Customer service
  • Expert communication skills
  • Autonomous
  • Food preparation and cooking
  • Cash handling
  • Team leadership and collaboration
  • Inventory management
  • Problem-solving
  • Event coordination
  • Cocktail mixing and creation
  • Beer and brew knowledge
  • Self-Directed
  • Team Management

Accomplishments

  • Vice Captain of Mackillop 2021
  • Dux Litterarum in Ancient History
  • Tri-Athlete Awardee
  • Mulkadee Soloist Group Mulkadee Band
  • Class Captain
  • Choir - 4 years
  • Clarinet - 4 years
  • Second place in National Band/Choir Competition 2016

Certificates And Awards

  • Blue Card
  • First Aid Certificate
  • Certificate 3 in Fitness
  • Certificate 2 in Sports and Recreation
  • Responsible Service of Alcohol
  • Responsible Service of Gambling

References

Kieren, Previous Australian National Hotel Venue Manager, 0424967307

Quinn, Australian National Hotel, Venue Manager 0406687833

Certification

Certificate III of Fitness

Certificate II in Sports and Recreation


Timeline

Bar and Gaming Attendant

ALH Group
06.2022 - Current

Coles Service Team Member

Coles Supermarket
01.2021 - 11.2021

Head Cook and Rack Out

KFC
01.2018 - 06.2020

Pandanus Catering Staff

01.2017 - 01.2020

Bachelor of Education in progress -

Griffith University
Toren Ygosse