Swimming
Toreqa Coates
Hervey Bay,QLD
Summary
Multi-talented dental assistant with several years of expertise across multiple different work fields such as job sites, hospitality, retail and the health field. My infectious hardworking and bubbly personality enables me to work well in a team environment and proficiently work individually.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Dental Assistant
Lakeside Dental Spa
Pialba, Hervey Bay, QLD
10.2023 - Current
- Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
- Created dental x-rays using traditional and digital methods to help dentists detect tooth decay, cavities and other issues needing to be treated.
- Handled billing inquiries from insurance companies regarding claims submitted by the office.
- Provided support services such as stocking rooms with supplies, cleaning trays and changing linens between patients.
- Checked with participants throughout procedures to help alleviate anxiety.
- Sterilized dental equipment using automatic washers to prevent cross contamination.
- Entered patient data into dental records system and observed confidentiality rules to maintain patient privacy.
- Took digital X-rays of teeth using radiographic equipment.
- Laid out dental instruments and equipment before procedures.
- Responded promptly to requests from other staff members or dentists while maintaining a professional demeanor.
Cashier
Fresh & Save
Pialba, Hervey Bay, QLD
06.2023 - 01.2024
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Collected payments and provided accurate change.
- Scanned items and checked pricing on cash register for accuracy.
- Used suggestive selling techniques to promote add-on sales.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Followed company security procedures for handling large sums of money.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
Pharmacy Assistant
Chemist Warehouse
Pialba, Hervey Bay, QLD
07.2021 - 10.2023
- Processed payments from customers using cash registers and debit and credit card terminals.
- Managed and received inventory by checking deliveries, counting stock, monitoring medication expiration dates and placing orders.
- Opened incoming supplies and stocked in correct locations.
- Prepared medication labels with item name and quantity.
- Greeted customers to determine wants or needs.
- Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
- Answered telephone calls promptly and assisted customers by directing calls to appropriate personnel.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
Cashier
The Fraser Coast Artisan Bar
Pialba, Hervey Bay, QLD
10.2022 - 12.2022
- Reviewed contents on food trays to check complete order.
- Greeted customers promptly and responded to questions.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Replenished condiments, napkins, utensils and other necessary items during shifts.
- Followed all safety protocols while operating kitchen equipment such as fryers, ovens, grills.
- Built and maintained productive relationships with employees.
Laborer
Teen Mission INC
Urlabari, Nepal
11.2019 - 02.2020
- Maintained clean, safe working environment by removing debris from job site prior to shift completion.
- Organized tools, supplies, and equipment needed for specific jobs according to instructions provided by supervisor.
- Operated pallet jacks and forklifts to load and unload supplies and materials.
- Assembled scaffolding around construction sites for use by laborers during high-rise building projects.
- Loaded and unloaded materials onto or from pallets, trucks, or other vehicles using a forklift.
- Performed demanding physical work over extended periods and modeled positive attitude.
- Understood how to operate and maintain job site equipment safely and for maximum productivity.
- Worked with team members to ensure efficient workflow throughout the day.
- Measured, marked or recorded openings or distances to construction layout areas.
- Performed physical activities requiring heavy lifting, walking and standing for long periods of time.
Education
High School Diploma -
Hervey Bay State High School
Hervey Bay, QLD11-2022
Skills
- First aid training
- Sanitation protocols
- Strong writing and verbal skills
- Team collaboration
- Thrive in high-pressure environments
- Complex Problem-solving
- Outstanding customer service skills
Certification
- HLTAID009 - CPR
- HLTAID010 - Provide basic emergency life support
- HLTAID011 - Provide First Aid
- Blue & Yellow card
Affiliations
- Army cadets; completed a full 6 years at my unit, whilst leaving as the units company sergeant major.
- Built an orphanage, taught english and first aid (in Nepal)
- Held Sports Captain for 4 years in a row
- Church youth group leader
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Improved patient education by working with dentists to create patient education program covering general dental hygiene and post-surgical care.
- Resolved product issue through consumer testing.
- Supervised team of 10+ staff members.
Work Preference
Work Type
Full TimeWork Location
On-SiteImportant To Me
Work-life balanceCompany CultureQuote
The way to get started is to quit talking and begin doing.
Walt Disney
Interests
Gardening
Reading
Watching movies
Cooking
Timeline
Dental Assistant
Lakeside Dental Spa
10.2023 - Current
Cashier
Fresh & Save
06.2023 - 01.2024
Cashier
The Fraser Coast Artisan Bar
10.2022 - 12.2022
Pharmacy Assistant
Chemist Warehouse
07.2021 - 10.2023
Laborer
Teen Mission INC
11.2019 - 02.2020
High School Diploma -
Hervey Bay State High School
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