Tori-Ann Klower
Saint Clair,Australia
Summary
I am an experienced customer service and admin professional with over 10 years' experience working in local government. I have been recognised for delivering high quality service in fast paced environments and providing high standards and effective team support. I am seeking to further develop and contribute my skills in a full-time administrative role.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Urban Forrest Administrator
Blacktown City Council
04.2026 - Current
- managed progress payments
- Handled incoming tree applications efficiently and promptly.
- Performed data entry tasks into computer databases from paper documents.
- Answered incoming calls and responded to customer inquiries.
- Maintained positive working relationship with fellow staff and management.
- Resolved customer inquiries, addressing concerns efficiently to maintain positive relationships.
- Worked with cross-functional teams to achieve goals.
Customer Experience Officer
Blacktown City Council
01.2017 - 04.2026
- Delivered exceptional customer service through phone and face-to-face interactions
- Ensured compliance with health and safety legislation in all tasks
- Translated technical instructions and client requirements with precision and detail
- Processed all applications received by council efficiently and accurately
- Handled monetary transactions and issued receipts
- Completed a certificate III in Business Administration during a traineeship with council
- Served as team leader for three months, overseeing team operations effectively
Enviromental Administration Officer (Secondment)
Blacktown City Council
02.2024 - 08.2025
- Maintained and monitored in/out board and daily run sheet to ensure coordination and accountability
- Processed monthly delivery request of compost bins, supporting the Sustainable Resource team
- Created and managed purchase orders across 3 different sections within the Environmental team
- Accurately imputed weekly volunteer hours to maintain compliance and track engagement
- Edited and submitted the Sustainable Living e-newsletter monthly
- Scheduled events for the team when required
- Processed administrative fees for prevention notices and cost compliance for the Enviromental Health team
Education
Certificate 3 - Business Administration
Blacktown TAFE
Blacktown, NSW01-2017
High School Certificate -
Nepean High Performing Arts High School
Emu Plains, NSW12-2012
Skills
- Call center experience
- Data entry
- Problem solving
- Time management
- CRM software
- Customer service
- Microsoft office suite
- Purchase order management
- Payment processing
- Administrative support
- Attention to detail
- Work Planning and Prioritization
Certification
Unrestricted driver licence
Timeline
Urban Forrest Administrator
Blacktown City Council
04.2026 - Current
Enviromental Administration Officer (Secondment)
Blacktown City Council
02.2024 - 08.2025
Customer Experience Officer
Blacktown City Council
01.2017 - 04.2026
Certificate 3 - Business Administration
Blacktown TAFE
High School Certificate -
Nepean High Performing Arts High School