Tori Archer
Summary
Proven achiever with extensive experience in specimen processing at Laverty Pathology, adept in office administration and professional communication. Excelled in enhancing client satisfaction and operational efficiency, demonstrating exceptional computer proficiency and adaptability. Skillfully managed high-volume tasks, significantly reducing errors and maintaining stringent safety standards.
Overview
11
11
years of professional experience
Work History
Specimen Reception Department
Laverty Pathology
02.2022 - Current
- Ensured compliance with all relevant safety protocols while handling biohazardous materials during specimen processing tasks.
- Followed safety protocols while handling hazardous materials.
- Processed high volumes of time-sensitive specimens without compromising accuracy or quality standards under tight deadlines.
- Maintained a well-organized work environment by implementing effective storage and tracking systems for specimens.
- Developed strong relationships with internal departments, facilitating smooth communication channels for expedited issue resolution regarding specimens or testing requirements.
- Contributed to the accuracy of test results by promptly addressing any discrepancies or issues with specimen quality, identification, or documentation.
- Reduced errors in specimen data entry through meticulous attention to detail and thorough review processes.
- Efficiently prepared specimens for shipment to external testing facilities, ensuring adherence to packaging guidelines and regulatory requirements.
- Played an integral role in maintaining inventory levels by regularly monitoring supplies and proactively ordering additional stock as needed.
- Skillfully identified critical values or abnormal results, notifying appropriate personnel for timely intervention and patient care.
- Trained and supervised junior technicians in laboratory protocols.
- Monitored and documented safety standards to verify compliance.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Interacted with customers by phone, email, or in-person to provide information.
- Reconciled account files and produced monthly reports.
- Assisted in preparation and processing of payroll to facilitate prompt staff payments.
Sales Representative
Andrew Miedecke
06.2015 - 05.2018
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
Administration Assistant
RFBI
01.2013 - 03.2014
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Facilitated employee onboarding experience by coordinating orientation sessions and completing necessary paperwork efficiently.
- Reduced administrative workload for supervisors, managing calendar appointments and coordinating meeting logistics.
- Demonstrated exceptional adaptability when faced with shifting priorities or new assignments from management figures in real-time situations.
Education
Bachelor of Nursing - Nursing
Charles Sturt University
Port Macquarie, NSW10.2018
Certificate III - Business
TAFE
Port Macuqrie01.2013
Skills
- Office Administration
- Computer Skills
- Data Entry
- File Organization
- Computer Proficiency
- Scheduling
- Documentation and Recordkeeping
- Professional Communication
- Database entry
- Scheduling and calendar management
- Excel spreadsheets
- Appointment Scheduling
Additional Information
- Current MR Drivers License
- Current First Aid Certificate
References
Leslie Bailey - Supervisor - Laverty Pathology
0411 225 120
Denise Miguel- Scientific Officer - Laverty Pathology
0491 086 774
Timeline
Specimen Reception Department
Laverty Pathology
02.2022 - Current
Sales Representative
Andrew Miedecke
06.2015 - 05.2018
Administration Assistant
RFBI
01.2013 - 03.2014
Bachelor of Nursing - Nursing
Charles Sturt University
Certificate III - Business
TAFE