Tori Bell

- To provide administration and customer service support to our Commercial customers, National Retailers

- Generate national account new line forms for onboarding new products

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• Used consultative sales techniques to understand customer needs and recommend relevant products and services
• Providing excellent customer service in a busy environment
• Responded to telephone and in-person requests for information.
• Banking large sums of AUD for airlines and airport businesses
• Ensuring all company policies and standards are met, whilst complying with all security requirements ready for on-the-spot audits from the airport and Travelex management
• Counting and processing large amounts of FX and AUD deliveries in a timely and efficient manner and ensuring the replenishment of the ATM weekly..

• Working in a retail environment providing exceptional customer service and demonstrating product knowledge to maximise sales
• Responsible for greeting customers with a smile and creating a friendly, welcoming atmosphere and providing them with detailed merchandise information and advice
• Process all sales, returns, and click and collect services
• Ordering and distributing large amounts of FX.

• Responsible for daily operations of a fast-paced office
• Performing a variety of administration tasks, including management of all correspondence – incoming and outgoing calls, client mail, scheduling appointments
• Completing a host of office duties including the management of office supplies, processing invoices, ensuring billing accuracy, filing, data entry
• Maintain confidentiality while dealing with sensitive information in a discreet and professional manner.
• Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
• Executed record filing system to improve document organization and management.