Tori Forester
Waterford,QLD
Overview
16
16
years of professional experience
Work History
Operational Services Officer
Department of Agriculture & Fisheries - National Fire Ant Eradication Program
Berrinba, QLD
05.2024 - 06.2024
- Monitor all incoming & outgoing calls in Microsoft Teams
- Monitor all incoming & outgoing emails in Microsoft Outlook
- Provide timely and accurate job creation, data entry including completion of internal quality assurance measures and delivery of information and documentation
- Use judgement and problem solving when undertaking allocated tasks and non-routine requests to meet timeframes, competing priorities and quality requirements
- Acquire and sustain a working knowledge of relevant information systems
- Participate in user acceptable testing, troubleshooting and provide to FAMS or other relevant system upgrades to enhance the efficiency and accuracy of job creation and data entry
- Uphold business efficiency and the positive profile and the Program and DAF through effective communications with members of the public, clients, staff, suppliers and stakeholders
- Provide high quality customer services by responding to enquiries and accurately recording details on relevant databases
- Perform administrative support for treatment or surveillance activities, including the generation of appointments/ bookings as required
- Adept at using Microsoft Outlook, Microsoft Teams, Dynamics 365, FAMS (Bookings Scheduler, Maps & SMS) & Google Maps
Grants Processing Officer
Department of Treasury | Community Recovery
Woolloongabba, Brisbane
01.2024 - 05.2024
- Monitor all incoming and outgoing emails in Microsoft Outlook
- Answer all incoming & outgoing calls
- Provide accurate and consistent information, and education assistance via various channels to clients
- Providing timely, helpful and supportive client service via effective questioning, negotiation and conflict management techniques
- Use, retrieve, reconcile and update databases to ensure accurate and accessible information
- Analyse, interpret and apply relevant legislation, information and data, exercising sound judgment to make effective decisions and recommendations
- Apply problem solving and analytical skills to maintain and improve client service standards and contribute to business goals and improvement
- Develop effective working relationships and contribute to a positive workplace culture
- High attention to detail and meeting KPI standards as set
- Efficient and accurate data entry skills
- Adept at using Microsoft Edge, Microsoft Outlook, Dynamics 365 and Microsoft Teams
Administration & Processing Officer
Randstad, Contractor Assignment with the Department of Defence
Brisbane, QLD
10.2023 - 01.2024
- Maintain daily awareness and adhere to sensitive data and information
- Maintain the privacy of personal information handled
- Provide important support to ensure the output of the Division was achieved as expected by the Department
- Document management: hard and soft copy record keeping processes. Utilization of bespoke record keeping systems to maintain records
- Mail box management: incoming and outgoing emails; recording keeping/ file management
- Engagement with external and internal stakeholders providing updates and communication as applicable
- Adaptability to transition to a new cloud based stakeholder portal supporting the Agency in this change whilst maintaining Business as Usual capability
- High attention to detail and meeting KPI standards as set
- Efficient and accurate data entry skills
- Adhere to assignment terms in relation to attendance and stipulated break periods
- Adept at using Microsoft Edge, Microsoft Outlook, Microsoft Teams, Skype, Objective, Adobe Acrobat Reader, Microsoft Word, and Microsoft Excel
Ground Support Operator
Wing Aviation, Google Australia
Berrinba, QLD
05.2022 - 09.2023
- Monitor all emails in Gmail suite
- Monitor all room chats on Google Chats
- Complete checklists of ESC, ERP Vehicle & EOD every morning and at the end of each shift
- Allocate/ Auto deploy all drones to each landing pad via Opensky software
- Weigh and load merchant totes on specified drone via the DDA or Merchant app
- Assist with picking & packing items from Coles and weighing the tote for it to be then transported and loaded on the drone
- Collect merchant totes from the merchant when required and weigh the tote for it to then be transported and loaded on the drone
- Assist the Flight Operations & PX Merchant Team when required
- Assist the MX Team when required
- Assist the MX Team with faulty drones or drones that may have an error when the drone/s return from a mission or are currently on the ground within the nest.
- Log faulty drones or drones that may have an error into the Wing AMR system
- Follow all OH&S procedures and wear the correct PPE onsite
- Adept at using Gmail, Gsuite, DDA App, Merchant App, Opensky, Wing AMR computing systems
Office Administrator
Wing Aviation, Google Australia
Berrinba, QLD
11.2021 - 05.2022
- Monitor and attend to all emails in Gmail Gsuite
- Place weekly order of office stationery and catering of all staff snacks and lunches
- Fuel up all vehicles & jerry cans on a weekly basis
- Search for Real Estate in certain suburbs to open potential drones sites as requested by management
- Submit Site Search Evaluation Documents approved by the manager to submit through to Google U.S
- Assist the Flight Operations team with picking & packing items for drone deliveries
- Assist the Flight Operations team with loading totes on a specified drone for delivery
- Monitor all supplies of PPE/ Covid -19 items and cleanliness of all vehicles onsite
- Organize all equipment needed onsite once Google U.S has approved a new drone delivery site
- Adept at using Gmail, Gsuite, Merchant App & Near Mapp computing systems
Administrator
Icebolt Electrical
Cornubia, QLD
02.2021 - 08.2021
- Answer all incoming & outgoing calls
- Monitor and attend to all emails in Microsoft Outlook
- Utilize expertise in Asana to produce a Leads & Calls list
- Accept High pages enquires via the app and converting the leads into sales conversions
- Respond to all incoming enquires & comments via Facebook & Instagram messenger
- Create a Google My Business post for the business on a daily basis
- Enter all Invoices from suppliers into Xero.
- Complete operational requirements by scheduling and assigning employees
- Proficient at operating SimPRO Software
- Proficient at operating ServiceM8 Software
- Follow up customers on overdue Invoices
- Fix problems with Google Ads & SEO for the website via Wordpress.
- Adept at using AirCall, Asana, Zoom & Growthspace computing systems
Receptionist/Accounts Officer
Sec-Con PTY LTD
Meadowbrook, QLD
01.2021 - 02.2021
- Answer and attend to all incoming and outgoing calls
- Monitor and attend to all emails in Microsoft Outlook
- Daily collection and distribution of incoming and outgoing mail
- Log calls/ jobs through ServiceM8 and schedule/ dispatch security technicians to relevant jobs
- Enter Purchase Orders into MYOB Account Right Computing Software
- Cross check supplier Statements and Invoices making sure that they are correct and are enter into the MYOB Account Right Computing Software
- Accounts Payable & Receivable
- Payroll
- Assist with End to End Monthly Reconciliations
- General administration and data entry
- Assisting managers as required
- General office duties
Service Administrator
Honeywell
Cannon Hill, QLD
10.2019 - 12.2020
- Answering all incoming and outgoing calls
- Monitor and attend to all emails in Microsoft Outlook
- Send and follow up on all Purchase Orders
- Monitor and advise BMS & Security technicians of when to close jobs so that they can be invoiced from the offshore Accounts Team
- Advise the offshore Accounts Team of when to proceed with billing
- Book travel arrangements
- Adept at using ePSF, FX, CPQ, and Microsoft Teams computing systems
Scheduling Administrator
RTL Trades
Bulimba, QLD
04.2019 - 10.2019
- Answer all incoming and outgoing calls
- Monitor and attend to all emails in Microsoft Outlook 365
- Complete operational requirements by scheduling and assigning employees
- Proficient at operating SimPRO Software
- Sales & Marketing
Office Administrator
CEVA Logistics
Berrinba, QLD
11.2018 - 03.2019
- Answer all incoming calls
- Facilitate site inductions and site orientations for all employees, contractors and visitors
- Submit payroll requirements into EziLabour Software
- Prepare all compliance paperwork and enter into different computer applications
- Assist with archiving compliance paperwork
- Design filing systems
- Receipt container shipments of goods on a daily basis
- Create connotes for other departments within the warehouse
- Adept at using ADEPT3PL, WAMOS, PARTS2 and EziLabour computing systems
- General warehouse duties
Office Manager
GRK Plumbing
Salisbury, QLD
11.2015 - 10.2018
- Maintain office services by organizing office operations and procedures
- Controlling correspondence in accordance to managerial roles
- Design filing systems
- Complete operational requirements by scheduling and assigning employees
- Collection and distribution of mail
- Handle all banking accounts pertaining to the company
- PA to the director, construction manager and maintenance manager
- Proficient at operating SimPRO Software
- Experience in Microsoft Outlook 365
- Handle OH&S requirements
- Sales & Marketing
- General warehouse duties
- Cleaning office and warehouse facilities
Showroom Consultant
Tradelink
Caboolture, QLD
01.2011 - 11.2015
- Present company products and services to existing and potential clients
- Make follow up contact with previous customers and clients
- Develop and maintain sales material
- Maintain product display
- Research of products and industry trends
- Acquire and maintain an up to date knowledge of all products
- Prepare and activate paperwork to process sales
- Prepare reports on sales activity and effectiveness of product display
- Create sales orders in JD Edwards system and product Invoices
- Liaise with builders and plumbers in relation to clients house plans
- Picking and packing clients orders
- General warehouse duties
Receptionist/ Subcontractor Cleaner
Snap Fitness
Strathpine, QLD
07.2010 - 08.2011
- Receptionist duties
- Assisting and directing customers, members and guests
- Promotional services and marketing
- Cleaning gym equipment
- Cleaning gym facilities
Customer Service Cashier
Woolworths
Carseldine, QLD
03.2008 - 07.2010
- Process merchandises returns and exchanges
- Customer service
- Cashier services
- Stock refill
- Mark prices
- Operating machinery in deli
- Currency duties
Education
Cert III in Business
Southbank Institute of Technology
11.2011
Develop Keyboard & Typing Skills
Sarina Russo Institute
11.2011
Completed Year 10
Pine Rivers State High School
Skills
- Cert II in Retail
- Cert III in Retail
- Cert III in Business
- AGSVA Baseline Security Clearance
- Statement of Attainment in developed keyboard skills
- Ability to understand multiple computing systems
- Ability to work under pressure
- Superb communication
- Excellent decision making
- Confident in conflict resolution
- Adaptable to change
- Ability to obtain self set goals
- Self motivated
- Physically fit for labour and long periods of standing
Timeline
Operational Services Officer
Department of Agriculture & Fisheries - National Fire Ant Eradication Program
05.2024 - 06.2024
Grants Processing Officer
Department of Treasury | Community Recovery
01.2024 - 05.2024
Administration & Processing Officer
Randstad, Contractor Assignment with the Department of Defence
10.2023 - 01.2024
Ground Support Operator
Wing Aviation, Google Australia
05.2022 - 09.2023
Office Administrator
Wing Aviation, Google Australia
11.2021 - 05.2022
Administrator
Icebolt Electrical
02.2021 - 08.2021
Receptionist/Accounts Officer
Sec-Con PTY LTD
01.2021 - 02.2021
Service Administrator
Honeywell
10.2019 - 12.2020
Scheduling Administrator
RTL Trades
04.2019 - 10.2019
Office Administrator
CEVA Logistics
11.2018 - 03.2019
Office Manager
GRK Plumbing
11.2015 - 10.2018
Showroom Consultant
Tradelink
01.2011 - 11.2015
Receptionist/ Subcontractor Cleaner
Snap Fitness
07.2010 - 08.2011
Customer Service Cashier
Woolworths
03.2008 - 07.2010
Cert III in Business
Southbank Institute of Technology
Develop Keyboard & Typing Skills
Sarina Russo Institute
Completed Year 10
Pine Rivers State High School
Similar Profiles
Jo-Anne LeesonJo-Anne Leeson
Field Officer at National Imported Red Fire Ant Eradication ProgramField Officer at National Imported Red Fire Ant Eradication Program
Dean McMillanDean McMillan
Team Leader at National Fire Ant Eradication ProgramTeam Leader at National Fire Ant Eradication Program
Keith OlsenKeith Olsen
Client liaison officer at Department of Agriculture and FisheriesClient liaison officer at Department of Agriculture and Fisheries
Chantelle ReedChantelle Reed
Barista Trainee at Beenleigh Special SchoolBarista Trainee at Beenleigh Special School
Tim MullenTim Mullen
Laborer at RoadtekLaborer at Roadtek