Overview
Work History
Education
Skills
References
Timeline
Generic

Tori Forester

Waterford,QLD

Overview

17
17
years of professional experience

Work History

Business Owner

Waterford Shutters
Waterford, QLD
09.2020 - Current
  • Monitor all incoming & outgoing calls
  • Monitor all incoming & outgoing emails in Gmail Suite
  • Coordinate and schedule client consultations, installer quotations and installation bookings, ensuring efficient workflow management and timely project completion
  • Conduct on-site measurements of doors and windows, assess client requirements and provided accurate and timely quotations for custom plantation shutter installations
  • Engage with clients, stakeholders and installers, effectively communicating product details, services and project updates to ensure clarity, satisfaction and successful delivery of plantation shutter installations
  • Conduct independent research and establish marketing strategies, such as social media campaigns, to promote the business
  • Order materials and supplies through stakeholder portals based on quoted specifications, ensuring timely availability of resources for plantation shutter installation projects
  • Manage the procurement process for plantation shutters by conducting a comprehensive Request for Tender (RFT), evaluating supplier proposals, and negotiating contracts to ensure quality products and cost-effective solutions.
  • Reconcile client payments in QuickBooks Intuit for quoted works, ensuring accurate financial records and efficient cash flow management
  • Create and manage social media platforms and marketing campaigns, increasing brand visibility and engagement to drive sales and customer growth
  • Engage and effectively communicate to customer complaints with professionalism and understand needs, resolve issues and product questions
  • Adept at using Gmail Suite, QuickBooks Intuit, SquareUp, Canva, Supplier Portals, Facebook Business Suite, Instagram, TikTok Business

Operational Services Officer

Department of Agriculture & Fisheries - National Fire Ant Eradication Program
Berrinba, QLD
05.2024 - 06.2024
  • Monitor all incoming & outgoing calls in Microsoft Teams
  • Monitor all incoming & outgoing emails in Microsoft Outlook
  • Provide timely and accurate job creation, data entry including completion of internal quality assurance measures and delivery of information and documentation
  • Use judgement and problem solving when undertaking allocated tasks and non-routine requests to meet timeframes, competing priorities and quality requirements
  • Acquire and sustain a working knowledge of relevant information systems
  • Participate in user acceptable testing, troubleshooting and provide to FAMS or other relevant system upgrades to enhance the efficiency and accuracy of job creation and data entry
  • Uphold business efficiency and the positive profile and the Program and DAF through effective communications with members of the public, clients, staff, suppliers and stakeholders
  • Provide high quality customer services by responding to enquiries and accurately recording details on relevant databases
  • Perform administrative support for treatment or surveillance activities, including the generation of appointments/ bookings as required
  • Adept at using Microsoft Outlook, Microsoft Teams, Dynamics 365, FAMS (Bookings Scheduler, Maps & SMS) & Google Maps

A04 Disaster Recovery Grants Processing Officer

Department of Communities and the Arts | Community Recovery
Woolloongabba, Brisbane
01.2024 - 05.2024
  • Monitor all incoming and outgoing emails in Microsoft Outlook
  • Answer all incoming & outgoing calls
  • Performed quality assurance on client case assessments, ensuring compliance with policies, procedures and accuracy standards, resulting in improved service delivery and client satisfaction
  • Provide accurate and consistent information, and education assistance via various channels to clients
  • Providing timely, helpful and supportive client service via effective questioning, negotiation and conflict management techniques
  • Use, retrieve, reconcile and update databases to ensure accurate and accessible information
  • Conducted independent research to gather the correct data relevant information, supporting work processes and providing informed advice and solutions to clients
  • Analyze, interpret, and apply relevant legislation, information, and data, exercising sound judgment to make effective decisions and recommendations.
  • Apply problem solving and analytical skills to maintain and improve client service standards and contribute to business goals and improvement
  • Develop effective working relationships and contribute to a positive workplace culture
  • High attention to detail and meeting KPI standards as set
  • Efficient and accurate data entry skills
  • Adept at using Microsoft Edge, Microsoft Outlook, Dynamics 365 and Microsoft Teams

Administration & Processing Officer

Randstad, Contractor Assignment with the Department of Defence
Brisbane, QLD
10.2023 - 01.2024
  • Maintain daily awareness and adhere to sensitive data and information
  • Maintain the privacy of personal information handled
  • Provide important support to ensure the output of the Division was achieved as expected by the Department
  • Document management: hard and soft copy record keeping processes. Utilization of bespoke record keeping systems to maintain records
  • Mail box management: incoming and outgoing emails; recording keeping/ file management
  • Engagement with external and internal stakeholders providing updates and communication as applicable
  • Adaptability to transition to a new cloud based stakeholder portal supporting the Agency in this change whilst maintaining Business as Usual capability
  • High attention to detail and meeting KPI standards as set
  • Efficient and accurate data entry skills
  • Adhere to assignment terms in relation to attendance and stipulated break periods
  • Adept at using Microsoft Edge, Microsoft Outlook, Microsoft Teams, Skype, Objective, Adobe Acrobat Reader, Microsoft Word, and Microsoft Excel

Ground Support Operator

Wing Aviation, Google Australia
Berrinba, QLD
05.2022 - 09.2023
  • Monitor all emails in Gmail suite
  • Monitor all room chats on Google Chats
  • Complete checklists of ESC, ERP Vehicle & EOD every morning and at the end of each shift
  • Allocate/ Auto deploy all drones to each landing pad via Opensky software
  • Weigh and load merchant totes on specified drone via the DDA or Merchant app
  • Assist with picking & packing items from Coles and weighing the tote for it to be then transported and loaded on the drone
  • Collect merchant totes from the merchant when required and weigh the tote for it to then be transported and loaded on the drone
  • Assist the Flight Operations & PX Merchant Team when required
  • Assist the MX Team when required
  • Assist the MX Team with faulty drones or drones that may have an error when the drone/s return from a mission or are currently on the ground within the nest.
  • Log faulty drones or drones that may have an error into the Wing AMR system
  • Follow all OH&S procedures and wear the correct PPE onsite
  • Adept at using Gmail, Gsuite, DDA App, Merchant App, Opensky, Wing AMR computing systems

Office Administrator

Wing Aviation, Google Australia
Berrinba, QLD
11.2021 - 05.2022
  • Monitor and attend to all emails in Gmail Gsuite
  • Place weekly order of office stationery and catering of all staff snacks and lunches
  • Fuel up all vehicles & jerry cans on a weekly basis
  • Conduct independent research for Real Estate in certain suburbs to obtain and open potential drones sites as requested by management
  • Submit Site Search Evaluation Documents approved by the manager to submit through to Google U.S
  • Assist the Flight Operations team with picking & packing items for drone deliveries
  • Assist the Flight Operations team with loading totes on a specified drone for delivery
  • Monitor all supplies of PPE/ Covid -19 items and cleanliness of all vehicles onsite
  • Organize all equipment needed onsite once Google U.S has approved a new drone delivery site
  • Adept at using Gmail, Gsuite, Merchant App & Near Mapp computing systems

Administrator

Icebolt Electrical
Cornubia, QLD
02.2021 - 08.2021
  • Answer all incoming & outgoing calls
  • Monitor and attend to all emails in Microsoft Outlook
  • Utilize expertise in Asana to produce a Leads & Calls list
  • Accept High pages enquires via the app and converting the leads into sales conversions
  • Respond to all incoming enquires & comments via Facebook & Instagram messenger
  • Create a Google My Business post for the business on a daily basis
  • Enter all Invoices from suppliers into Xero.
  • Complete operational requirements by scheduling and assigning employees
  • Proficient at operating SimPRO Software
  • Proficient at operating ServiceM8 Software
  • Follow up customers on overdue Invoices
  • Fix problems with Google Ads & SEO for the website via Wordpress.
  • Adept at using AirCall, Asana, Zoom & Growthspace computing systems

Receptionist/Accounts Officer

Sec-Con PTY LTD
Meadowbrook, QLD
01.2021 - 02.2021
  • Answer and attend to all incoming and outgoing calls
  • Monitor and attend to all emails in Microsoft Outlook
  • Daily collection and distribution of incoming and outgoing mail
  • Log calls/ jobs through ServiceM8 and schedule/ dispatch security technicians to relevant jobs
  • Enter Purchase Orders into MYOB Account Right Computing Software
  • Cross check supplier Statements and Invoices making sure that they are correct and are enter into the MYOB Account Right Computing Software
  • Accounts Payable & Receivable
  • Payroll
  • Assist with End to End Monthly Reconciliations
  • General administration and data entry
  • Assisting managers as required
  • General office duties

Service Administrator

Honeywell
Cannon Hill, QLD
10.2019 - 12.2020
  • Answering all incoming and outgoing calls
  • Monitor and attend to all emails in Microsoft Outlook
  • Send and follow up on all Purchase Orders
  • Monitor and advise BMS & Security technicians of when to close jobs so that they can be invoiced from the offshore Accounts Team
  • Advise the offshore Accounts Team of when to proceed with billing
  • Book travel arrangements
  • Adept at using ePSF, FX, CPQ, and Microsoft Teams computing systems

Scheduling Administrator

RTL Trades
Bulimba, QLD
04.2019 - 10.2019
  • Answer all incoming and outgoing calls
  • Monitor and attend to all emails in Microsoft Outlook 365
  • Complete operational requirements by scheduling and assigning employees
  • Proficient at operating SimPRO Software
  • Sales & Marketing

Office Administrator

CEVA Logistics
Berrinba, QLD
11.2018 - 03.2019
  • Answer all incoming calls
  • Facilitate site inductions and site orientations for all employees, contractors and visitors
  • Submit payroll requirements into EziLabour Software
  • Prepare all compliance paperwork and enter into different computer applications
  • Assist with archiving compliance paperwork
  • Design filing systems
  • Receipt container shipments of goods on a daily basis
  • Create connotes for other departments within the warehouse
  • Adept at using ADEPT3PL, WAMOS, PARTS2 and EziLabour computing systems
  • General warehouse duties

Office Manager

GRK Plumbing
Salisbury, QLD
11.2015 - 10.2018
  • Maintain office services by organizing office operations and procedures
  • Controlling correspondence in accordance to managerial roles
  • Design filing systems
  • Complete operational requirements by scheduling and assigning employees
  • Collection and distribution of mail
  • Handle all banking accounts pertaining to the company
  • PA to the director, construction manager and maintenance manager
  • Proficient at operating SimPRO Software
  • Experience in Microsoft Outlook 365
  • Handle OH&S requirements
  • Sales & Marketing
  • General warehouse duties
  • Cleaning office and warehouse facilities

Showroom Consultant

Tradelink
Caboolture, QLD
01.2011 - 11.2015
  • Present company products and services to existing and potential clients
  • Make follow up contact with previous customers and clients
  • Develop and maintain sales material
  • Maintain product display
  • Research of products and industry trends
  • Acquire and maintain an up to date knowledge of all products
  • Prepare and activate paperwork to process sales
  • Prepare reports on sales activity and effectiveness of product display
  • Create sales orders in JD Edwards system and product Invoices
  • Liaise with builders and plumbers in relation to clients house plans
  • Picking and packing clients orders
  • General warehouse duties

Receptionist/ Subcontractor Cleaner

Snap Fitness
Strathpine, QLD
07.2010 - 08.2011
  • Receptionist duties
  • Assisting and directing customers, members and guests
  • Promotional services and marketing
  • Cleaning gym equipment
  • Cleaning gym facilities

Customer Service Cashier

Woolworths
Carseldine, QLD
03.2008 - 07.2010
  • Process merchandises returns and exchanges
  • Customer service
  • Cashier services
  • Stock refill
  • Mark prices
  • Operating machinery in deli
  • Currency duties

Education

Cert III in Business

Southbank Institute of Technology
South Brisbane QLD
11.2011

Develop Keyboard & Typing Skills

Sarina Russo Institute
Brisbane City QLD
11.2011

Completed Year 10

Pine Rivers State High School
Strathpine QLD

Skills

  • Cert II in Retail
  • Cert III in Retail
  • Cert III in Business
  • AGSVA Baseline Security Clearance
  • Statement of Attainment in developed keyboard skills
  • Ability to understand multiple computing systems
  • Ability to work under pressure
  • Superb communication
  • Excellent decision making
  • Confident in conflict resolution
  • Adaptable to change
  • Ability to obtain self set goals
  • Self motivated
  • Physically fit for labour and long periods of standing

References

Samantha Pringle

APS Staff Member

AGSVA Brisbane

0403 846 578

Sasha Dragisic

Ground Operations Manager

Google Australia

0400 075 987

Stuart Helmreich

Business Owner

Icebolt Electrical

0407 743 924

Jasmin Benoni

IKEA Quality Controller

CEVA Logistics

0416 116 490

Timeline

Operational Services Officer

Department of Agriculture & Fisheries - National Fire Ant Eradication Program
05.2024 - 06.2024

A04 Disaster Recovery Grants Processing Officer

Department of Communities and the Arts | Community Recovery
01.2024 - 05.2024

Administration & Processing Officer

Randstad, Contractor Assignment with the Department of Defence
10.2023 - 01.2024

Ground Support Operator

Wing Aviation, Google Australia
05.2022 - 09.2023

Office Administrator

Wing Aviation, Google Australia
11.2021 - 05.2022

Administrator

Icebolt Electrical
02.2021 - 08.2021

Receptionist/Accounts Officer

Sec-Con PTY LTD
01.2021 - 02.2021

Business Owner

Waterford Shutters
09.2020 - Current

Service Administrator

Honeywell
10.2019 - 12.2020

Scheduling Administrator

RTL Trades
04.2019 - 10.2019

Office Administrator

CEVA Logistics
11.2018 - 03.2019

Office Manager

GRK Plumbing
11.2015 - 10.2018

Showroom Consultant

Tradelink
01.2011 - 11.2015

Receptionist/ Subcontractor Cleaner

Snap Fitness
07.2010 - 08.2011

Customer Service Cashier

Woolworths
03.2008 - 07.2010

Cert III in Business

Southbank Institute of Technology

Develop Keyboard & Typing Skills

Sarina Russo Institute

Completed Year 10

Pine Rivers State High School

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