TORI GRANLAND
Daylesford ,VIC
Summary
Responsible and ambitious worker with experience in hospitality, administration, and working with children.
Recently returned to my role as a medical receptionist at Springs Medical after working in the UK for two years, proven to thrive in diverse environments while embracing new challenges.
Seeking opportunities that encourage continuous learning and allow me to step out of my comfort zone.
Overview
10
10
years of professional experience
Work History
Bartender/Waitress
The Daylesford Brewing Company
Daylesford , VIC
11.2024 - Current
- Greeted guests with friendliness and professionalism.
- Provided drink suggestions to customers based on their preferences.
- Performed opening and closing duties including restocking supplies.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Reception/Administration Support
Springs Medical Centre
Daylesford , VIC
05.2022 - Current
- Greet and attend patients in person and over the phone
- Handle calls, collect personal information, and create appointments
- Processing of payments and medical invoices
- In charge of closing the till at the end of shifts
- Managing professional correspondence between doctors and other staff in person and via emails
- Manage patient records in a confidential manner in accordance with Australian medical privacy standards
- Attended regular staff meetings for quality assurance purposes and best practice updates.
Housekeeping
The Forest Side Hotel
Grasmere, United Kingdom
08.2023 - 04.2024
- Cleaning of public areas within the hotel
- Maintaining the upkeep and cleanliness of 20 luxurious rooms to a 4 star hotel standard
- Safe handling of chemicals
- Friendly customer service when interacting with guests
Outdoor Activity Instructor
PGL Liddington
03.2023 - 07.2023
- Running a different range of outdoor activities independently such as abseil, orienteering, and archery for children aged from ages 5-18 that provide fun and personal growth for the children
- Helped out by doing shifts in other departments such as retail, kitchen, and housekeeping when needed
Restaurant
Hotel Bellinzona
12.2020 - 02.2023
- Company Overview: Restaurant, Bar, Hotel/Conference Centre
- Restaurant, Bar, Hotel/Conference Centre
Restaurant
Rubens @ Hepburn
06.2016 - 01.2023
- Maintaining detailed knowledge of menu items and ingredients to drive sales
- Collaborating with the kitchen through orders and verbally to maximise customer satisfaction
- Maintaining a clean and sanitary work area and tables
- Ensuring prompt and courteous attention to customer needs while providing superb overall customer support
- Answering phone calls for restaurant bookings and to get orders in a polite and efficient manner
- Greeted and seated customers in a friendly and courteous manner
- Aiding guests in selecting drinks and food
- Monitored cash registers and collected payments
- Making coffees and knowledge of maintaining the coffee machine
- Delivering of meals and drinks to customer tables in an efficient and timely manner
- Prepared the high tea specialty
- Assisted working weddings and functions
Café/Bakery
Wombat Hill Café, Lake House
12.2017 - 01.2020
Café/Bakery
Himalaya Bakery
02.2015 - 05.2016
- During my time in these workplaces I have acquired new skills and knowledge of the hospitality industry, whilst finishing my secondary study as well as after I graduated
Education
YEAR 12 VCE - MATHS, ENGLISH, LEGAL STUDIES, PSYCHOLOGY, HEALTH AND HUMAN DEVELOPMENT
DAYLESFORD SECONDARY COLLEGE
01.2018
Skills
- Reliable
- Fast learner
- Trustworthy
- Ability to work independently and within a team
- Works well under pressure
- Flexible
- Clear and effective communication
References
- Abby Conroy - Reception Coordinator, Springs Medical Kyneton, 0427 170 021, A.Conroy@springsmedical.com.au
- Dave Gill - Owner/Manager of The Daylesford Brewing Company: 0431 748 927
- Julian Albioli - Food and Beverage Manager, Hotel Bellinzona, 0448 822 828, julian@bellinzona.com.au
- Madeline Ludlage - Head of Housekeeping, The Forest Side Hotel, +44 7932 774 410, madeline.ludlage1@gmail.com
- Ed Griffiths - Team Leader, PGL Liddington, +44 7826 094 117, ed.griffitjs@pgl.co.uk
- Amit Kumar - Owner/Manager, Rubens @ Hepburn, 0430 180 490, rubensathepburn@gmail.com.au
- Prathap Bandi - Manager, Wombat Hill Café, 0430 798 007, bandiprathap@gmail.com
Certificates/Licenses
- Provide Cardiopulmonary resuscitation Certificate (2024)
- Responsible Service of Alcohol Certificate (2024)
- Full Victorian Drivers License
Timeline
Bartender/Waitress
The Daylesford Brewing Company
11.2024 - Current
Housekeeping
The Forest Side Hotel
08.2023 - 04.2024
Outdoor Activity Instructor
PGL Liddington
03.2023 - 07.2023
Reception/Administration Support
Springs Medical Centre
05.2022 - Current
Restaurant
Hotel Bellinzona
12.2020 - 02.2023
Café/Bakery
Wombat Hill Café, Lake House
12.2017 - 01.2020
Restaurant
Rubens @ Hepburn
06.2016 - 01.2023
Café/Bakery
Himalaya Bakery
02.2015 - 05.2016
YEAR 12 VCE - MATHS, ENGLISH, LEGAL STUDIES, PSYCHOLOGY, HEALTH AND HUMAN DEVELOPMENT
DAYLESFORD SECONDARY COLLEGE
Similar Profiles
Jillian GreenJillian Green
Life Enrichment Coordinator at Daylesford CrossingLife Enrichment Coordinator at Daylesford Crossing
Andrew PeverelleAndrew Peverelle
Housekeeping manager at Daylesford staysHousekeeping manager at Daylesford stays
Hayley GillHayley Gill
Education Support Worker at Daylesford Primary SchoolEducation Support Worker at Daylesford Primary School