Summary
Overview
Work History
Education
Skills
Timeline
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Tori-Jade Hillas

Wodonga,VIC

Summary

Driven professional with a proven track record in fast-paced environments, notably at Community Accessibility. Excelled in relationship building and disability awareness, enhancing client satisfaction and team efficiency. Demonstrated strong leadership as Assistant Manager at Hungry Jacks, improving operational accuracy by 20%. Skilled in both emotional support and computer skills, committed to fostering personal growth and independence in clients.

Overview

8
8
years of professional experience

Work History

Disability Support Worker

Community Accessibility
02.2024 - Current
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.

Sales Assistant

Spendless Shoes
09.2023 - 02.2024
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Helped customers locate products and checked store system for merchandise at other sites.

Team Member

Subway
04.2022 - 08.2022
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.

Assistant Manager

Hungry Jacks
10.2021 - 04.2022
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Team Member

Hungry Jacks
07.2019 - 10.2021
  • Developed strong cooperative relationships with coworkers and managers.
  • Maintained productive, efficient approach to all tasks.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Operated register to process payments and collect cash payment for order totals.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.

Team Member

McDonald’s Wodonga
04.2017 - 07.2019
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.

Education

Years 11-12 - High School

Tallangatta Secondary College
Tallangatta, VIC
10.2020

Skills

  • Daily living assistance
  • Housekeeping and meal preparation
  • Personal Care
  • Independent Living Support
  • Relationship Building
  • Disability Awareness
  • Documentation And Reporting
  • Client Confidentiality
  • Incident Reports
  • Computer Skills
  • Health and safety
  • Individual Support Plans
  • Risk Assessments
  • Emotional Support
  • Transportation Assistance
  • Social Skills Development
  • Personal Growth Support
  • Client Transportation
  • Feeding Assistance
  • Medication organization
  • Behavior Support Plans
  • Respite Care
  • Transfer Techniques

Timeline

Disability Support Worker

Community Accessibility
02.2024 - Current

Sales Assistant

Spendless Shoes
09.2023 - 02.2024

Team Member

Subway
04.2022 - 08.2022

Assistant Manager

Hungry Jacks
10.2021 - 04.2022

Team Member

Hungry Jacks
07.2019 - 10.2021

Team Member

McDonald’s Wodonga
04.2017 - 07.2019

Years 11-12 - High School

Tallangatta Secondary College

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Tori-Jade Hillas