Tori Kama
Earlwood,NSW
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
6
6
years of professional experience
Work History
Casual Retail Assistant
Decjuba
03.2024 - Current
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Maintained tidy and organized store environment to comply with cleanliness standards.
Merchandiser
Brand Influence group
07.2023 - 12.2023
- Ensure that the shelves of a retail store are stocked with products and display them accordingly for customers
- Completing Set Planograms
- Rotating Product Onto Shelves From Backroom Inventories
- Managing Markdown in a Effective Way
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Setting Up Attractive Displays
- Removing Merchandise From Shelves
- Performing all tasks in a safe manner
- Putting Up Promotional Material Such As Banners And Signs
- Reviewing the code dates of all products.
Pharmacy Assistant
Chemist warehouse
02.2019 - 11.2022
- Assisting Customers With Dispensing Prescriptions, product selection and explaining usage if necessary
- Handling deliveries, interacting with customers both in person and over the phone
- Refer problems or inquiries to the pharmacist
- Process customer purchases and manage stock using computer systems
- Set up displays for catalog promotions and ensure correct pricing
- Maintain designated work area and operate registers for transactions
- Obtain and enter new patient information for accurate billing.
- Enhanced pharmacy efficiency by accurately stocking shelves and maintaining inventory control.
- Provided superior service by actively engaging with customers, listening attentively to their needs, and offering helpful advice.
Education
Casimir Catholic College
Skills
- Customer Assistance
- Multitasking Competence
- Patience and Empathy
- Time Management Capabilities
- POS Systems
- Microsoft Excel
- Customer Satisfaction
- Relationship Building
Attributes
- Prepared to work hard and face any challenges
- Well Versed In Scheduling Appointments
- Honest and Reliable and goal oriented.
- Proficient in Microsoft Office
- Excellent Presentation And Grooming
- 100% fluent in English
References
- Felicia, State Manager, Decjuba ( Merrylands NSW)
- Mark Broderick, State operations lead, Brand influence group ( Jimboomba QLD) 0434 925 221
- Loviana Joseph, Pharmacist, Chemist Warehouse (Marrickville NSW), 0411 546 445
Timeline
Casual Retail Assistant
Decjuba
03.2024 - Current
Merchandiser
Brand Influence group
07.2023 - 12.2023
Pharmacy Assistant
Chemist warehouse
02.2019 - 11.2022
Casimir Catholic College
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