Tori-Lea Fryer
Blacksmiths,NSW
Summary
I am an outgoing, enthusiastic, and caring receptionist with a strong background in the beauty and wellness industry, currently seeking a rewarding career change into medical reception. With over 15 years of experience in customer service, I pride myself on always putting patients’ needs first while maintaining a professional and compassionate approach. I am a reliable and hardworking individual who thrives both in team environments and when working independently. My strong communication skills, attention to detail, and ability to stay calm under pressure make me confident in my ability to contribute positively to the team at Boulevarde Family Practice. I am excited for this new chapter and would welcome the opportunity to bring my skills and passion for patient care to your practice.
Overview
9
9
years of professional experience
Work History
Clinic Receptionist
Laser Clinics Australia
Kotara, NSW
04.2024 - Current
- Greet clients warmly and professionally upon arrival.
- Manage appointment bookings, confirmations, and rescheduling using clinic software.
- Answer incoming calls and respond to emails in a timely and professional manner.
- Maintain a clean and welcoming reception area.
- Handle payments, process transactions, and maintain accurate records.
- Support the clinic team with daily operations and administrative tasks.
- Ensure client confidentiality and compliance with health and safety procedures.
Beauty Therapist
Laser Clinics Australia
Kotara, NSW
08.2021 - 04.2024
- Perform advanced skin treatments, laser hair removal, and body sculpting services.
- Provide thorough consultations and treatment plans tailored to client needs.
- Maintain a high standard of hygiene, safety, and service in every treatment.
- Build strong client relationships and help them achieve their aesthetic goals.
- Promote products, services, and treatment packages.
- Stay up to date with the latest technologies and techniques through regular training.
- Collaborate with the team to maintain smooth daily clinic operations.
Retail Assistant
Forever New
Charlestown, NSW
06.2016 - 08.2021
- Greet and assist customers in a friendly and professional manner.
- Operate the point-of-sale system and handle transactions accurately.
- Maintain store cleanliness and presentation.
- Work collaboratively with clients to meet their needs.
Education
Diploma - Beauty
TAFE NSW
NSW07.2021
Skills
- Excellent communication and interpersonal skills
- Confident when speaking with clients in person, over the phone, and via email
- Confident using computer systems and scheduling software
- Friendly, well-presented, and organized
- Manages appointments and schedules efficiently
- Balances multiple tasks while maintaining accuracy and calm under pressure
- Basic knowledge of Microsoft Office and/or point-of-sale systems
- Supports smooth clinic operations through effective communication and cooperation
Timeline
Clinic Receptionist
Laser Clinics Australia
04.2024 - Current
Beauty Therapist
Laser Clinics Australia
08.2021 - 04.2024
Retail Assistant
Forever New
06.2016 - 08.2021
Diploma - Beauty
TAFE NSW