Tori Marie Mercanti
Perth,WA
Summary
Dynamic professional with a proven track record in client service and sales, notably at Wylera. Excelled in roles requiring exceptional call management and administrative skills, including expertise in SAP and Gumnuts. Demonstrated ability to enhance customer satisfaction and streamline operations, contributing to significant efficiency improvements. Skilled in fostering client relationships and adept in multitasking across diverse environments.
Overview
9
9
years of professional experience
Work History
Self Employed
Home Beauty Salon
01.2018 - 01.2024
Sales Consultant - Casual
Wylera
01.2017 - 01.2020
- Travelling to Expos to promote and sell the new Wylera product range such as hair curlers
- Taking Eftpos payments
- Merchandising to set up the expo store and packing down when finished
Receptionist – Permanent Part Time
Goldy Holden and Suzuki
01.2016 - 01.2018
- Answering a busy switch board and ensuring each phone call is directed to the correct person
- Ordering stationary
- Taking EFTPOS payments for the service department
- Offering refreshments for clients
- Cleaning the coffee machine daily
- Occasionally dropping the banking and mail off to the bank and Australia post
- Filing
- Entering rewards into the system
- Calling service clients for feedback on our customer service
- Logging phone calls and clients that enter the car yard
- Ensuring the kitchen and office is clean at all times
- Ordering Business cards for staff
- General Administration and data entry
Spa Coordinator – Casual
Keturah Day Spa
01.2015 - 01.2017
- Taking bookings using the system Gumnuts
- Taking payments
- Dealing with the online enquires and Gift Vouchers
- Scanning
- Client Forms
- Sending out mail
- Ensuring the Spa is clean at all times
- Offering clients refreshments
- Getting clients changed for their treatments
- Taking EFTPOS payments over the phone
- Occasionally dropping the banking off to the bank
- Entering the figures into the spreadsheet
- Answering each phone call and ensuring the enquire/booking is sorted correctly
- Posting the mail
- Laundry / Dishes
- Confirmation calls
- Looking after the Therapist's days and ensuring each client and Therapist is running on time
- General Administration and data entry
Education
Santa Maria College
Skills
- Outlook
- Word
- Excel
- Cisco
- Clickhome
- MYOB
- Ascora
- Call Management Skills
- Gumnuts
- Units
- Autogate
- Suzuki Net
- SAP
Timeline
Self Employed
Home Beauty Salon
01.2018 - 01.2024
Sales Consultant - Casual
Wylera
01.2017 - 01.2020
Receptionist – Permanent Part Time
Goldy Holden and Suzuki
01.2016 - 01.2018
Spa Coordinator – Casual
Keturah Day Spa
01.2015 - 01.2017
Santa Maria College
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