Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Tori McEwen

Zuccoli,NT

Summary

Passionate about promoting lasting client satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices, with a strong focus on efficient problem-solving. Committed to enhancing the client experience through effective communication and personalised attention.

Overview

9
9
years of professional experience

Work History

Senior Client Officer

Bet Right
05.2023 - Current
  • Provided customer service, addressing client inquiries promptly and professionally through calls, live chats and emails.
  • Promoted responsible gambling practices, recognizing signs of problem gambling and addressing concerns appropriately.

Customer Accounts/Service Advisor

Bet365
08.2020 - 04.2023
  • Assisted customers with bet placements and addressed sports-related queries on rules and settlement procedures.
  • Enhanced customer satisfaction by promptly addressing and resolving complex issues through phone, Live Chat, and email support.
  • Managed high call volumes, maintaining professionalism under pressure while providing accurate information.

Support Worker

NDIS
01.2019 - 07.2020
  • Assisted clients with daily living needs to maintain self-esteem, general wellness and social interactions.

Instructor

Tang Soo Do Karate
01.2017 - 01.2019
  • Enhanced student comprehension and shortened learning process through new teaching methods
  • Maintained company's social media presence by posting messages, answering posts, and monitoring responses.

Cashier

McDonald's Palmerston
01.2015 - 01.2018
  • Demonstrated excellent multitasking skills, balancing customer orders and requests to maintain satisfaction.
  • Accurately handled cash register transactions while providing excellent customer service.

Education

Diploma of Digital Marketing -

Monarch Institute
12.2024

Tertiary Enabling Program -

Charles Darwin University
Darwin
11.2020

High School Diploma -

Palmerston College 10-12 Campus
11.2019

Certificate III in Music Production -

Palmerston College 7-9 Campus

Skills

  • Customer Service Excellence
  • Collaborative Environments
  • Call center experience
  • Computer Proficiency
  • Complaint resolution
  • Fast Learner

References

  • Travis Redpath, Bet Right Head of Client Services, 0407 608 944
  • Holly Emmet, bet365 Supervisor, 0449 256 313
  • Stephanie Dunn, bet365 Supervisor, 0423 983 092
  • Sharon Kimberly, Tang Soo Do: Master Instructor/Founder, 0412 044 488
  • Samantha O'Donnel, NDIS Parent, 0408 978 014

Timeline

Senior Client Officer

Bet Right
05.2023 - Current

Customer Accounts/Service Advisor

Bet365
08.2020 - 04.2023

Support Worker

NDIS
01.2019 - 07.2020

Instructor

Tang Soo Do Karate
01.2017 - 01.2019

Cashier

McDonald's Palmerston
01.2015 - 01.2018

Diploma of Digital Marketing -

Monarch Institute

Tertiary Enabling Program -

Charles Darwin University

High School Diploma -

Palmerston College 10-12 Campus

Certificate III in Music Production -

Palmerston College 7-9 Campus

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Tori McEwen