Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tori Mosello

Mildura

Summary

Dynamic Area Manager at Annecto with proven leadership skills, driving team success and enhancing operational efficiency. Expert in staff training and development, fostering strong relationships to boost client satisfaction. Achieved significant revenue growth through innovative business strategies and effective staff management, ensuring compliance and optimizing performance.

Overview

10
10
years of professional experience

Work History

Area Manager

Annecto
07.2024 - 06.2025
  • Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
  • Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
  • Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
  • Conducted training sessions to educate employees on best practices and procedures to increase profitability.
  • Continuously improved operational procedures through ongoing evaluation of existing practices, incorporating feedback from team members and adopting industry best practices.
  • Facilitated conflict resolution among team members, promoting open communication and fostering a positive workplace culture.
  • Ensured compliance with all relevant regulations, maintaining detailed records and documentation as required.
  • Optimized staffing levels by closely monitoring workload demands and adjusting schedules accordingly.
  • Coordinated with various departments to facilitate smooth communication, enhancing operational effectiveness.
  • Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.

Consultant

Annecto
05.2021 - 07.2024
  • Assisted clients in navigating complex industry challenges with strategic recommendations.
  • Developed innovative strategies for clients, resulting in increased revenue and business growth.
  • Implemented customer relationship management (CRM) systems, improving client engagement and retention rates.
  • Streamlined communication processes for clients, enabling more effective collaboration and decision-making.
  • Facilitated workshops and training sessions for client staff, enhancing their skills and knowledge in key areas.
  • Created and managed project plans, timelines and budgets.
  • Evaluated customer needs and feedback to drive product and service improvements.

Bartender

The Office Bar & Lounge
07.2023 - 03.2024
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.

Support Worker

Annecto
11.2020 - 05.2021
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Helped clients manage and reach individual goals, supporting independent progression and social skills.
  • Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
  • Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
  • Established trusting relationships with clients and their families through empathetic communication and active listening.
  • Coordinated appointments for clients with healthcare providers to promote consistent access to essential medical services.
  • Promoted independence among clients through skill-building exercises and goal-setting initiatives.
  • Adapted quickly to changing work environments while maintaining high levels of productivity and professionalism under pressure.

Personal Care Assistant

Bupa Aged Care
07.2016 - 10.2020
  • Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Promoted independence with structured routines and clear communication to support clients in their daily lives.

Wait Staff Member

The Spanish Bar & Grill
06.2019 - 01.2020
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
  • Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes to guests.
  • Contributed to increased sales by upselling menu items and suggesting daily specials to guests.
  • Minimized wait times by quickly seating guests during peak hours, improving overall customer experience.

Cashier

Woolworths Supermarket
10.2015 - 01.2017
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.

Education

No Degree - Responsible Service of Alcohol

Madec
Mildura, VIC
07-2019

Certificate III - Individual Support & Ageing

Madec
Mildura, VIC
12-2016

High School Diploma -

Chaffey Secondary College
Mildura
11-2014

Skills

  • Staff management
  • Relationship building and management
  • Staff training and development
  • Business development
  • Staff scheduling
  • Recruitment and hiring
  • Leadership skills
  • Attention to detail
  • Policies and procedures
  • Business administration
  • Consulting

Timeline

Area Manager

Annecto
07.2024 - 06.2025

Bartender

The Office Bar & Lounge
07.2023 - 03.2024

Consultant

Annecto
05.2021 - 07.2024

Support Worker

Annecto
11.2020 - 05.2021

Wait Staff Member

The Spanish Bar & Grill
06.2019 - 01.2020

Personal Care Assistant

Bupa Aged Care
07.2016 - 10.2020

Cashier

Woolworths Supermarket
10.2015 - 01.2017

No Degree - Responsible Service of Alcohol

Madec

Certificate III - Individual Support & Ageing

Madec

High School Diploma -

Chaffey Secondary College

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Tori Mosello