Tori Nucifora
Gold Coast,QLD
Summary
Receptionist/ Clinic Coordinator with background in various workplace settings. I am able to take on multiple simultaneous tasks with excellent time management abilities and resourceful approach. I am Dependable and a quick-learning team player with effective communication and organization skills. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments and running of front of house. Positive and upbeat with strong relationship-building abilities.
Overview
7
7
years of professional experience
Work History
Receptionist/ Assistant Manager
Australian Skin Clinics Robina
03.2019 - Current
- Bookings and organisation of the diary
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Answered telephone system and directed calls accordingly.
- Onboarded new employees with training and new hire documentation.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers.
- Assisting clients with Skin Care and treatment plans whilst Identifying clients' needs
- Resolved customer problems and complaints.
- Knowledge in Ultraceuticals, Aesthetics and Balense Skin Care ranges
- Experience of using Point of sale (Gumnut & Zenoti)
- Completed payroll using Xero Software
- Assisted in rostering for clinic staffing
- Maximized performance by monitoring daily activities and mentoring team members.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future ordering of clinic consumables
Administration Assistant
Balense skin
08.2017 - 09.2018
- Assists office staff in maintaining files and databases
- Prepared and filed reports
- Organise travel and venue's for executives and upper-level staff
- Serves as the go-to for office inquiries and conflicts
- Tracks and orders office supply inventory which includes equipment, office supplies and other inventories that are required
- Supervises all administrative personnel
- First point of contact when answering the phone.
Education
Some College (No Degree) - Hairdresser
TAFE Queensland
Cairns, QLDSkills
- Technical skin care knowledge
- Professional attitude
- Sales experience
- Reliable team player
- Great communication skills
- Quick learner
- Microsoft Office
- Supply Ordering
- Scheduling appointments
Personal Information
Date of Birth: 04/20/95
Timeline
Receptionist/ Assistant Manager
Australian Skin Clinics Robina
03.2019 - Current
Administration Assistant
Balense skin
08.2017 - 09.2018
Some College (No Degree) - Hairdresser
TAFE Queensland
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