Victoria (Tori) Outten
High Wycombe,WA
Summary
A friendly disposition versed in all aspects of pre-event, event and post-event support. Personable, upbeat and focused on making events successful with efficient and organised support. Ready to apply 6 years of experience and diverse skills to my next role.
I have a demonstrated record of success in keeping customers happy and informed throughout all events.
I am self-motivated and hardworking with effective communication and interpersonal talents looking for a new opportunity in a retail role to leverage strong attention to detail, time management and multitasking abilities. I am creative and outgoing with the ability to move within any role that has been requested me to date.
I have been told I have a positive attitude whether working on my own, or within a team and have a great willingness to take on added responsibilities to meet all goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Event Assistant
Star Struck Dance Challenge
08.2018 - Current
- Directed team to set up and keep banquet space clean and presentable for guests.
- Welcomed guests to events, processed payments, checked tickets and directed guests to locations.
- Checked in competitors, provided event information and directed to correct staging areas.
- Anticipated event requirements and handled numerous concerns in advance for smooth day-of execution.
- Set up event facilities and equipment.
- Organised facilities preparation, refreshments and entertainment for gatherings with as many as 400 guests at a time and over 1500 guests per event.
- Handled clients' deposits and payments with organised approach and good recordkeeping abilities.
- Confirmed proper balance of cash boxes following ticket sales.
- Provided exceptional customer service to all guests. Alerted guests of event rules and reported/escalated concerns, infractions or violations where needed.
- Provided general cleaning of venue spaces before, during and after events, such as breaking down areas, removing trash and cleaning facilities.
Hairdresser Assistant
Hair By Mel
11.2020 - 09.2022
- Prepared clients for hair cuts and styles with soothing shampoo work.
- Completed basic styles for regular customers by using strong blow-drying and curling abilities.
- Offered exceptional service and support to scheduled customers.
- Assisted hair stylists with colourwork by applying foils, base colours and toners.
- Assisted hairdressers with cutting, colouring and styling hair to maintain salon workflow efficiency.
- Consulted with clients on current trends and offered advice on flattering cuts and styles.
- Styled hair, makeup and nails for customers for special events and occasions.
Hairdresser Assistant
Hair Outaquin
12.2020 - 07.2021
- Prepared clients for hair cuts and styles with soothing shampoo work.
- Offered exceptional service and support to walk-in and scheduled customers.
- Minimised infection risks by using required solutions and procedures to clean and sanitize tools.
- Cleaning duties at a high level to keep the inner City salon's upmarket image.
- Ensuring clientelle had a beverage when required.
Education
Certificate IV in Dance - Dance
Ignite Academy
Canning Vale, WA06.2024
Certificate III in Beauty Services - Beauty Services
WA Academy
Bentley, WA03.2024
Certificate III in Dance - Dance
Ignite Academy
Canning Vale, WA12.2022
Year 10 - High School
Schools of Isolated & Distance Education
Leederville, WA12.2022
Skills
- Customer Care
- Event Publicity
- Preparing for Events
- Admissions Processes
- Ticket Taking
- Cash and Eftpos Control
- Customer Sales
- Bump In/Bump Out
- Food and Beverage Sales
- Event Cleanup
Accomplishments
I am very proud of my dedication and worth ethic, which I believe has been created through 16 years of performing arts training at a high level. My major accomplishments are:
- 2 x National Champion Titles
- Dancer/Singer in "Hairspray - The Musical"
Certification
Completion of Certificate III in Dance
Currently studying Certificate IV in Dance
Currently studying Certificate III in Beauty Services
Timeline
Hairdresser Assistant
Hair Outaquin
12.2020 - 07.2021
Hairdresser Assistant
Hair By Mel
11.2020 - 09.2022
Event Assistant
Star Struck Dance Challenge
08.2018 - Current
Certificate IV in Dance - Dance
Ignite Academy
Certificate III in Beauty Services - Beauty Services
WA Academy
Certificate III in Dance - Dance
Ignite Academy
Year 10 - High School
Schools of Isolated & Distance Education
Completion of Certificate III in Dance
Currently studying Certificate IV in Dance
Currently studying Certificate III in Beauty Services
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